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1、BRITISH STANDARD BS ISO 11620:1998 Incorporating Amendment No. 1 Information and documentation Library performance indicators ICS 01.140.20 ? Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 25 13:26:53 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS ISO 11620:1998 This British Standard, having bee
2、n prepared under the direction of the DISC Board, was published under the authority of the Standards Board and comes into effect on 15 July 1998 BSI 30 October 2003 ISBN 0 580 30205 9 National foreword This British Standard reproduces verbatim ISO 11620:1998, including amendment 1:2003 and implement
3、s it as the UK national standard. The start and finish of text introduced or altered by amendment is indicated in the text by tags !“. Tags indicating changes to ISO text carry the number of the ISO amendment. For example, text altered by ISO amendment 1 is indicated by !“. The UK participation in i
4、ts preparation was entrusted by Technical Committee IDT/2, Information and documentation, to Subcommittee IDT/2/15, Library and publishing statistics, which has the responsibility to: aid enquirers to understand the text; present to the responsible international/European committee any enquiries on t
5、he interpretation, or proposals for change, and keep the UK interests informed; monitor related international and European developments and promulgate them in the UK. A list of organizations represented on this subcommittee can be obtained on request to its secretary. Cross-references The British St
6、andards which implement international or European publications referred to in this document may be found in the BSI Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “Search” facility of the BSI Electronic Catalogue or of British Standards Online. T
7、his publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. Compliance with a British Standard does not of itself confer immunity from legal obligations. Summary of pages This document comprises a front cover, an inside f
8、ront cover, the ISO title page, pages ii to iv, pages 1 to 56, an inside back cover and a back cover. The BSI copyright notice displayed in this document indicates when the document was last issued. Amendments issued since publication Amd. No.DateComments 1469130 October 2003 See national foreword L
9、icensed Copy: sheffieldun sheffieldun, na, Sat Nov 25 13:26:53 GMT+00:00 2006, Uncontrolled Copy, (c) BSI Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 25 13:26:53 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS ISO 11620:1998 ii BSI 30 October 2003 Contents Page Foreword ii Intorduction 1 1Scop
10、e 1 2Normative reference 2 3Definitions 2 4Criteria and descriptive framework 5 5Uses of performance indicators 8 6Maintenance of this International Standard 10 Annex A (normative) List of performance indicators for libraries 11 Annex B (normative) Descriptions of performance indicators 13 Annex C (
11、informative) Bibliography 55 Table A.1 11 Descriptors: Documentation, libraries, performance. Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 25 13:26:53 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS ISO 11620:1998 BSI 30 October 2003 iii Foreword ISO (the International Organization for Standard
12、ization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to
13、be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. Draft International
14、 Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. International Standard ISO 11620 was prepared by Technical Committee ISO/TC 46, Information
15、and documentation, Subcommittee SC 8, Statistics and performance evaluation. Annex A and Annex B form an integral part of this International Standard. Annex C is for information only. Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 25 13:26:53 GMT+00:00 2006, Uncontrolled Copy, (c) BSI iv blank
16、Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 25 13:26:53 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS ISO 11620:1998 BSI 30 October 2003 1 Introduction This International Standard is concerned with the evaluation of libraries of all types. The main purpose of this International Standard is t
17、o endorse the use of performance indicators in libraries and to spread knowledge about how performance measurement can be carried out. This international library community has expressed its commitment to the development of an International Standard for library performance indicators. By the establis
18、hment of this International Standard, the use of performance indicators can be advanced and libraries in developing and developed countries will benefit from the knowledge and skills associated with formal planning procedures and data collection processes. This International Standard specifies the r
19、equirements of a performance indicator for libraries and establishes a set of indicators to be used by libraries of all types. It also gives guidance on how to implement performance indicators in libraries where such indicators are not already in use. The quality of library services is related to th
20、e broader topic of quality management and quality assurance. This International Standard acknowledges and supports ISO 9004-2. This International Standard provides a standardized terminology and concise definitions of the performance indicators. Furthermore, this International Standard contains conc
21、ise descriptions of the indicators and of the collection and the analysis of data needed. Detailed information concerning methodology and analysis is provided in the publications listed in Annex C. Every indicator in this International Standard is given a unique name. This name sometimes differs fro
22、m the literature upon which its description is based. Such differences are documented in the descriptions of the indicators. The performance indicators included in this International Standard are either in widespread use or well documented in the literature. Some of the descriptions of indicators in
23、corporate modifications of indicators described elsewhere: these reflect practical experience or the need to generalize. Input and resource based ratios are very well documented in the literature and provide a context for library performance indicators as defined in this International Standard. Ther
24、e are some library activities and services for which, during the development of this International Standard, there was a general lack of tested and well-documented indicators. These include information services, user training and electronic services generally. (A recent publication is listed in Anne
25、x C, No. 26.) The library and information community is encouraged to establish mechanisms and to give a high priority to developing relevant indicators. This International Standard will be maintained by a Working Group which will monitor developments and incorporate additional indicators as they are
26、 tested and validated. 1 Scope This International Standard is applicable to all types of libraries in all countries. Limitations on the applicability of individual performance indicators are listed in the scope clause of the description of each indicator (see Annex B). Indicators may be used for com
27、parison over time within the same library. Comparisons between libraries may also be made, but only with extreme caution, taking into account any differences in the constituencies of the libraries, with good understanding of the indicators used, and careful interpretation of the data (see 5.3.5). Th
28、is International Standard does not include indicators for the evaluation of the impact of libraries either on individuals or on society. Performance indicators are not specified for all services, activities and uses of the resources of the library, either because such indicators had not been propose
29、d and tested at the time of formulation of this International Standard, or because they did not fulfil the criteria specified (see 4.2). This International Standard is not intended to exclude the use of performance indicators not specified in it (see Clause 6). Throughout the text, the names of indi
30、cators are printed with initial capitals for significant words, e.g. Library Visits per Capita. This helps to distinguish the names from supporting text. Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 25 13:26:53 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS ISO 11620:1998 2 BSI 30 October 2003
31、 2 Normative reference The following standard contains provisions which, through reference in this text, constitute provisions of this International Standard. At the time of publication, the edition indicated was valid. All standards are subject to revision, and parties to agreements based on this I
32、nternational Standard are encouraged to investigate the possibility of applying the most recent edition of the standard indicated below. Members of IEC and ISO maintain registers of currently valid International Standards. !ISO 2789:1) Information and documentation International library statistics2)
33、.“ 3 Definitions For the purposes of this International Standard, the following definitions apply. NOTE 1Where appropriate, existing definitions, to the sources of which reference is made, have been used. NOTE 2Terms defined are listed alphabetically in the English and French texts. The equivalent E
34、nglish or French terms, as appropriate, have, therefore, been placed in parentheses to facilitate cross-referencing. 3.1 accessibility ease of reaching and using a service or facility (French term: accessibilit) 3.2 appropriateness suitability of any given indicator for evaluating a specific activit
35、y (French term: adquation) 3.3 availability degree to which !materials“, facilities or services are actually provided by the library at the time required by users (French term: disponibilit) 3.4 document !recorded information which can be treated as a unit in a documentation process (French term: do
36、cument) NOTE 1Adapted from ISO 5127:2001, definition 1.2.02. NOTE 2Documents may differ in their physical form and characteristics.“ 3.5 effectiveness measure of the degree to which given objectives are realized (French term: efficacit) NOTEAn activity is effective if it maximizes the results it was
37、 set up to produce. 3.6 efficiency measure of the utilization of resources to realize a given objective (French term: efficience) NOTEAn activity is efficient if it minimizes the use of resources, or produces better performance with the same resources. 3.7 evaluation process of estimating the effect
38、iveness, efficiency, utility and relevance of a service or facility (French term: valuation) ! 1)To be published. (Revision of ISO 2789:1991.) 2)The main purpose of ISO 2789 is to facilitate comparisons between libraries, and between libraries of different countries. It is not focused on performance
39、 indicators or how best to collect data to produce those performance indicators. A new edition is in preparation.“ Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 25 13:26:53 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS ISO 11620:1998 BSI 30 October 2003 3 3.8 facilities equipment, study places
40、, etc. provided for library users (French term: installations) !NOTE 1Excludes facilities such as toilets, cafs and public telephones. NOTE 2Examples of facilities are photocopiers, online terminals, CD-ROM workstations, seats for reading and study carrels.“ 3.9 goal desired state of affairs to be a
41、chieved by the implementation of agreed policies (French term: objectif gnral) 3.10 indicator expression (which may be numeric, symbolic or verbal) used to characterize activities (events, objects, persons) both in quantitative and qualitative terms in order to assess the value of the activities cha
42、racterized !Text deleted“ (French term: indicateur) 3.11 library !organization, or part of an organization, the main aims of which are to build and maintain a collection and to facilitate the use of such information resources and facilities as are required to meet the informational, research, educat
43、ional, cultural or recreational needs of its users (French term: bibliothque) NOTE 1These are only the basic requirements for a library and do not exclude any additional resources and services incidental to its main purpose. NOTE 2Where a library has more than one function (e.g. school library and p
44、ublic library), it must either decide what is its primary function or, in extreme cases, must divide its functionalities and report data accordingly. (ISO 27893), definition 3.1.5)“ 3.12 loan !direct lending or delivery transaction of an item in non-electronic form (e.g. book), of an electronic docu
45、ment on a physical carrier (e.g. CD-ROM) or other device (e.g. eBook reader), or transmission of an electronic document to one user for a limited time period (e.g. eBook) (French term: prt) NOTE 1Loans include user-initiated renewals as well as registered loans within the library (on-site loans). Re
46、newals should be counted separately. NOTE 2Loans include copied documents supplied in place of original documents (including fax) and printouts of electronic documents made by library staff for the user. NOTE 3Loans of documents in physical form to distance users are included here. NOTE 4Mediated el
47、ectronic transmission of documents is counted as electronic document delivery if their use is permitted for unlimited time. This includes transmissions to members of the population to be served. (ISO 27893), definition 3.3.11)“ 3.13 mission statement approved by the authorities formulating the organ
48、izations goals and its choices in services and products development (French term: mission) 3.14 objective specific target for an activity to be attained as a contribution to achieving the goal of an organization (French term: objectif oprationnel) 3)To be published. Licensed Copy: sheffieldun sheffieldun, na,