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1、 Reference number ISO/IEC 17024:2003(E) ISO 2003 INTERNATIONAL STANDARD ISO/IEC 17024 First edition 2003-04-01 Conformity assessment General requirements for bodies operating certification of persons valuation de la conformit Exigences gnrales pour les organismes de certification procdant la certifi
2、cation de personnes ISO/IEC 17024:2003(E) PDF disclaimer This PDF file may contain embedded typefaces. In accordance with Adobes licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performi
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5、etariat at the address given below. ISO 2003 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the ad
6、dress below or ISOs member body in the country of the requester. ISO copyright office Case postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyrightiso.org Web www.iso.org Published in Switzerland ii ISO 2003 All rights reserved ISO/IEC 17024:2003(E) ISO 2003 All rig
7、hts reserved iii Contents Page Forewordiv Introduction v 1 Scope1 2 Normative references .1 3 Terms and definitions.1 4 Requirements for certification bodies 2 4.1 Certification body2 4.2 Organizational structure.2 4.3 Development and maintenance of a certification scheme4 4.4 Management system.4 4.
8、5 Subcontracting4 4.6 Records5 4.7 Confidentiality .5 4.8 Security5 5 Requirements for persons employed or contracted by a certification body5 5.1 General.5 5.2 Requirements for examiners6 6 Certification process 6 6.1 Application.6 6.2 Evaluation7 6.3 Decision on certification 7 6.4 Surveillance.8
9、6.5 Recertification .8 6.6 Use of certificates and logos/marks .8 Annex A (informative) Development and maintenance of a certification scheme for persons9 Bibliography .10 ISO/IEC 17024:2003(E) iv ISO 2003 All rights reserved Foreword ISO (the International Organization for Standardization) is a wor
10、ldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on
11、 that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted
12、in accordance with the rules given in the ISO/IEC Directives, Part 2. The main task of technical committees is to prepare International Standards. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standar
13、d requires approval by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights. ISO/IEC 17024 was p
14、repared by ISO/CASCO, Committee on Conformity Assessment. This first edition of ISO/IEC 17024 is based on EN 45013:1989. ISO/IEC 17024:2003(E) ISO 2003 All rights reserved v Introduction This International Standard has been drawn up with the objective of achieving and promoting a globally accepted b
15、enchmark for organizations operating certification of persons. Certification of persons is one means of providing assurance that the certified person meets the requirements of the certification scheme. Confidence in the respective certification schemes is achieved by means of a globally accepted pro
16、cess of assessment, subsequent surveillance and periodic re-assessments of the competence of certified persons. However, it is necessary to distinguish between situations where certification schemes for persons are justified and situations where other forms of qualification are more appropriate. The
17、 development of new certification schemes for persons, in response to the ever increasing velocity of technological innovation and growing specialization of personnel, may compensate for variations in education and training and thus facilitate the global job market. Alternatives to certification may
18、 still be necessary in positions where public services, official or governmental operations are concerned. In contrast to other types of conformity assessment bodies, such as management system certification/ registration bodies, one of the characteristic functions of the personnel certification body
19、 is to conduct an examination, which uses objective criteria for competence and scoring. While it is recognized that such an examination, if well planned and structured by the certification body, can substantially serve to ensure impartiality of operations and reduce the risk of a conflict of intere
20、st, alternative requirements have been included in this International Standard. In either case, this International Standard should be the basis for the recognition of the certification bodies and their certification schemes, in order to facilitate their acceptance at the national and international l
21、evels. Only the harmonization of the system for developing and maintaining certification schemes for persons can establish the environment for mutual recognition and the global exchange of personnel. This International Standard specifies requirements which ensure that certification bodies operating
22、certification schemes for persons operate in a consistent, comparable and reliable manner. The requirements in this International Standard are to be considered as general requirements for bodies operating certification schemes for persons and therefore may have to be supplemented in response to addi
23、tional demonstrated market need/desire (i.e. improvement of the profession) or specific government requirements (i.e. protection of the public). INTERNATIONAL STANDARD ISO/IEC 17024:2003(E) ISO 2003 All rights reserved 1 Conformity assessment General requirements for bodies operating certification o
24、f persons 1 Scope This International Standard specifies requirements for a body certifying persons against specific requirements, including the development and maintenance of a certification scheme for persons. NOTE In some countries, bodies which verify the conformity of the competence of persons a
25、gainst specified requirements are called “certification bodies”, in other countries “registration bodies”, in others “assessment and registration bodies” or “certification/registration/licensure bodies”, and in others still “registrars”. This International Standard uses the term “certification body”
26、. However, this use is not limiting. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments
27、) applies. ISO/IEC Guide 2:1996, Standardization and related activities General vocabulary ISO 9000:2000, Quality management systems Fundamentals and vocabulary 3 Terms and definitions For the purposes of this document, the terms and definitions given in ISO/IEC Guide 2 and ISO 9000 and the followin
28、g apply. 3.1 appeal request by applicant, candidate or certified person for reconsideration of any adverse decision made by the certification body related to her/his desired certification status 3.2 candidate applicant who has fulfilled specified prerequisites, allowing his/her participation in the
29、certification process 3.3 certification process all activities by which a certification body establishes that a person fulfils specified competence requirements, including application, evaluation, decision on certification, surveillance and recertification, use of certificates and logos/marks 3.4 ce
30、rtification scheme specific certification requirements related to specified categories of persons to which the same particular standards and rules, and the same procedures apply ISO/IEC 17024:2003(E) 2 ISO 2003 All rights reserved 3.5 certification system set of procedures and resources for carrying
31、 out the certification process as per a certification scheme, leading to the issue of a certificate of competence including maintenance 3.6 competence demonstrated ability to apply knowledge and/or skills and, where relevant, demonstrated personal attributes, as defined in the certification scheme 3
32、.7 complaint conformity assessment request, other than an appeal, by any organization or individual to a certification body, for corrective action relating to the activities of that body or to those of any of its customers 3.8 evaluation process that assesses a persons fulfilment of the requirements
33、 of the scheme, leading to a decision on certification 3.9 examination mechanism that is part of the evaluation, which measures a candidates competence by one or more means such as written, oral, practical and observational 3.10 examiner person with relevant technical and personal qualifications, co
34、mpetent to conduct and/or score an examination 3.11 qualification demonstration of personal attributes, education, training and/or work experience 4 Requirements for certification bodies 4.1 Certification body 4.1.1 The policies and procedures of the certification body and their administration shall
35、 be related to the criteria in which certification is sought, shall be fair and equitable among all candidates, and shall comply with all applicable regulations and statutory requirements. The certification body shall not use procedures to impede or inhibit access by applicants and candidates, excep
36、t as provided for in this International Standard. 4.1.2 The certification body shall define policies and procedures for granting, maintaining, renewing, expanding and reducing the scope of the desired certification, and suspending or withdrawing the certification. 4.1.3 The certification body shall
37、confine its requirements, evaluation and decision on certification to those matters specifically related to the scope of the desired certification. 4.2 Organizational structure 4.2.1 The certification body shall be structured so as to give confidence to interested parties in its competence, impartia
38、lity and integrity. In particular, the certification body: a) shall be independent and impartial in relation to its applicants, candidates and certified persons, including their employers and their customers, and shall take all possible steps to assure ethical operations; -,-,- ISO/IEC 17024:2003(E)
39、 ISO 2003 All rights reserved 3 b) shall be responsible for its decisions relating to the granting, maintaining, renewing, expanding and reducing the scope, or suspending and withdrawing the certification; c) shall identify the management group(s) or person(s) which shall have overall responsibility
40、 for 1) evaluation, certification and surveillance as defined in this International Standard, the applicable competence standards and other relevant documents, 2) the formulation of policies relating to the operation of the certification body, with regard to certification of persons, 3) decisions on
41、 certification, 4) the implementation of its policies and procedures, 5) the finances of the certification body, and 6) the delegation of authority to any committees or individuals to undertake defined activities on its behalf; d) shall have documents establishing it as a legal entity or part of a l
42、egal entity. 4.2.2 The certification body shall have a documented structure which safeguards impartiality, including provisions to assure the impartiality of the operations of the certification body. This structure shall enable the participation of all parties significantly concerned in the developm
43、ent of policies and principles regarding the content and functioning of the certification system, without any particular interest predominating. 4.2.3 The certification body shall appoint a scheme committee, which shall be responsible for the development and maintenance of the certification scheme f
44、or each type of certification being considered. The scheme committee shall fairly and equitably represent the interests of all parties significantly concerned with the certification scheme, without any particular interest predominating. Where a certification scheme is developed by organizations othe
45、r than the certification body, the respective developer of the scheme shall adhere to the same principles. 4.2.4 The certification body a) shall have the financial resources necessary for the operation of a certification system and to cover associated liabilities, b) shall have policies and procedur
46、es that distinguish between the certification of persons and any other activities, and c) shall assure that the activities of bodies related to it do not compromise the confidentiality and impartiality of its certification. 4.2.5 The certification body shall not offer or provide training, or aid oth
47、ers in the preparation of such services, unless it demonstrates how training is independent of the evaluation and certification of persons to ensure that confidentiality and impartiality are not compromised. 4.2.6 The certification body shall define policies and procedures (e.g. code of conduct) for
48、 the resolution of appeals and complaints received from applicants, candidates, certified persons and their employers, and other parties about the certification process and criteria, as well as policies and procedures for the performance of certified persons. These policies and procedures shall ensu
49、re that appeals and complaints are resolved independently, in an unbiased manner. 4.2.7 The certification body shall employ or contract enough people with the necessary education, training, technical knowledge and experience to perform certification functions relating to the type, range and volume of work performed, under a responsible management. -,-,- ISO/IEC 17024:2003(E) 4 ISO 2003 All rights reserved 4.3 Development and maintenance of a