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1、 Reference number ISO/IEC TR 15504-7:2008(E) ISO/IEC 2008 TECHNICAL REPORT ISO/IEC TR 15504-7 First edition 2008-12-15 Information technology Process assessment Part 7: Assessment of organizational maturity Technologies de linformation valuation des procds Partie 7: valuation de maturit dorganisatio
2、n Copyright International Organization for Standardization Provided by IHS under license with ISO Licensee=Boeing Co/5910770001 Not for Resale, 01/31/2009 01:40:31 MSTNo reproduction or networking permitted without license from IHS -,-,- ISO/IEC TR 15504-7:2008(E) PDF disclaimer This PDF file may co
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5、arameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below. COPYRIGHT PROTECTED DOCUMENT ISO/IEC 2008
6、 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISOs member body in the count
7、ry of the requester. ISO copyright office Case postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyrightiso.org Web www.iso.org Published in Switzerland ii ISO/IEC 2008 All rights reserved Copyright International Organization for Standardization Provided by IHS under
8、 license with ISO Licensee=Boeing Co/5910770001 Not for Resale, 01/31/2009 01:40:31 MSTNo reproduction or networking permitted without license from IHS -,-,- ISO/IEC TR 15504-7:2008(E) ISO/IEC 2008 All rights reserved iii Contents Page Foreword. v Introduction. vi 1 Scope . 1 2 Normative references.
9、 1 3 Terms and definitions. 1 4 A measurement framework for organizational maturity. 2 4.1 Introduction. 2 4.2 A scale for organizational maturity. 3 4.2.1 Level 0 Organization- Immature 3 4.2.2 Level 1 Organization - Basic 3 4.2.3 Level 2 Organization Managed. 3 4.2.4 Level 3 Organization Establish
10、ed 4 4.2.5 Level 4 Organization Predictable. 4 4.2.6 Level 5 Organization Innovating 5 4.3 Architecture of an Organizational Maturity Model 6 4.3.1 Relationship between assessment of process capability and determination of organizational maturity 6 4.3.2 Rules for deriving maturity levels from capab
11、ility levels. 7 4.4 Requirements for an Organizational Maturity Model 8 4.4.1 Model characteristics. 8 4.4.2 Basic process set . 9 4.4.3 Extended process sets. 9 4.5 Interpreting the requirements for an Organizational Maturity Model 9 4.6 Guidance on selecting an Organizational Maturity Model 11 5 A
12、ssessing organizational maturity. 12 5.1 Introduction. 12 5.1.1 Class 1 assessment 12 5.1.2 Class 2 assessment 12 5.1.3 Class 3 assessment 12 5.2 The assessment process. 13 5.2.1 General. 13 5.2.2 Planning. 13 5.2.3 Data collection 13 5.2.4 Data validation 14 5.2.5 Process attribute and maturity lev
13、el rating 14 5.2.6 Reporting. 15 5.3 Roles and responsibilities . 15 5.4 Defining the initial assessment input. 16 5.4.1 General requirements. 16 5.4.2 Assessment purpose 16 5.4.3 Assessment scope . 16 5.4.4 Class of assessment 16 5.4.5 Organizational Maturity Model 16 5.4.6 Roles and responsibiliti
14、es . 17 5.5 Recording the assessment output 17 5.5.1 General requirements. 17 5.5.2 Specific requirements Class 1 and Class 2 assessments. 17 5.6 Guidance on the assessment of organizational maturity. 17 5.6.1 Assessment scope . 17 5.6.2 Assessment sample . 18 Copyright International Organization fo
15、r Standardization Provided by IHS under license with ISO Licensee=Boeing Co/5910770001 Not for Resale, 01/31/2009 01:40:31 MSTNo reproduction or networking permitted without license from IHS -,-,- ISO/IEC TR 15504-7:2008(E) iv ISO/IEC 2008 All rights reserved 6 Guidance in the use of organizational
16、maturity assessment results18 6.1 Introduction .18 6.2 Validity and comparability of results 19 6.2.1 Class of assessment.19 6.2.2 Scope of assessment .19 6.2.3 Independence of the assessment body and assessment team.19 6.2.4 Assessor qualification21 6.2.5 Information available to qualify the assess
17、ment result21 7 Mechanisms for verification of conformity 22 7.1 Introduction .22 7.2 Verifying conformity of Organizational Maturity Models22 7.3 Verifying conformity of assessments of organizational maturity22 Annex A (informative) An exemplar Organizational Maturity Model.23 A.1 Introduction .23
18、A.2 Content of the exemplar Organizational Maturity Model 23 A.3 Conformity of the exemplar Organizational Maturity Model.25 A.3.1 Introduction .25 A.3.2 Requirements for Organizational Maturity Models (from Clause 4.4) .25 Annex B (informative) Extensions to Process Reference Model.27 B.1 Introduct
19、ion .27 B.2 Quantitative Performance Management process 27 B.2.1 Purpose27 B.2.2 Outcomes.27 B.3 Quantitative Process Improvement process27 B.3.1 Purpose27 B.3.2 Outcomes.28 Annex C (informative) Extensions to Process Assessment Model.29 C.1 Introduction .29 C.2 The Quantitative Management Process G
20、roup (QNT).29 C.2.1 QNT.1 Quantitative Performance Management29 C.2.2 QNT.2 Quantitative Process Improvement.32 C.2.3 Description of additional specific work products34 Bibliography .36 Copyright International Organization for Standardization Provided by IHS under license with ISO Licensee=Boeing Co
21、/5910770001 Not for Resale, 01/31/2009 01:40:31 MSTNo reproduction or networking permitted without license from IHS -,-,- ISO/IEC TR 15504-7:2008(E) ISO/IEC 2008 All rights reserved v Foreword ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commis
22、sion) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity. ISO
23、and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and IEC have established a joint technical committee, ISO/
24、IEC JTC 1. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The main task of the joint technical committee is to prepare International Standards. Draft International Standards adopted by the joint technical committee are circulated to national
25、 bodies for voting. Publication as an International Standard requires approval by at least 75 % of the national bodies casting a vote. In exceptional circumstances, the joint technical committee may propose the publication of a Technical Report of one of the following types: type 1, when the require
26、d support cannot be obtained for the publication of an International Standard, despite repeated efforts; type 2, when the subject is still under technical development or where for any other reason there is the future but not immediate possibility of an agreement on an International Standard; type 3,
27、 when the joint technical committee has collected data of a different kind from that which is normally published as an International Standard (“state of the art”, for example). Technical Reports of types 1 and 2 are subject to review within three years of publication, to decide whether they can be t
28、ransformed into International Standards. Technical Reports of type 3 do not necessarily have to be reviewed until the data they provide are considered to be no longer valid or useful. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights
29、. ISO and IEC shall not be held responsible for identifying any or all such patent rights. ISO/IEC TR 15504-7, which is a Technical Report type 2, was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology, Subcommittee SC 7, Software and systems engineering. ISO/IEC 15504 consi
30、sts of the following parts, under the general title Information technology Process assessment: Part 1: Concepts and vocabulary Part 2: Performing an assessment Part 3: Guidance on performing an assessment Part 4: Guidance on use for process improvement and process capability determination Part 5: An
31、 exemplar Process Assessment Model Part 6: An exemplar system life cycle process assessment model Technical Report Part 7: Assessment of organizational maturity Technical Report Copyright International Organization for Standardization Provided by IHS under license with ISO Licensee=Boeing Co/5910770
32、001 Not for Resale, 01/31/2009 01:40:31 MSTNo reproduction or networking permitted without license from IHS -,-,- ISO/IEC TR 15504-7:2008(E) vi ISO/IEC 2008 All rights reserved Introduction This part of ISO/IEC 15504 defines the conditions for an assessment of organizational maturity; it defines a f
33、ramework for determining organizational maturity, based upon profiles of process capability derived from process assessment, and defines the conditions under which such assessments are valid. Other parts of this International Standard define and provide guidance on the assessment of process capabili
34、ty. ISO/IEC 15504-2 sets out the minimum requirements for performing a process assessment that ensure consistency and repeatability of the ratings. The requirements help to ensure that the assessment output is self-consistent and provides evidence to substantiate the ratings and to verify compliance
35、 with the requirements. This part of ISO/IEC 15504 identifies a measurement framework for the assessment of organizational maturity and the requirements for: a) constructing Organizational Maturity Models; b) performing an assessment of organizational maturity; c) verifying conformity of organizatio
36、nal maturity assessments. The scope of reference for an assessment of organizational maturity is determined by the Organizational Maturity Model employed for the assessment. As defined in this part of ISO/IEC 15504, organizational maturity is an expression of the extent to which an organization cons
37、istently implements processes within a defined scope that contributes to the achievement of its business goals (current or projected). An Organizational Maturity Model is based upon one or more specified Process Assessment Model(s), and addresses the domains and contexts for use of the Process Refer
38、ence Model(s) from which the Process Assessment Model(s) are derived. The assessment of organizational maturity is undertaken through the performance of process assessment as specified in ISO/IEC 15504-2. Specific conditions are defined in this part of ISO/IEC 15504 relating to the process scope of
39、the organizational maturity assessment, the organizational scope of the assessment (which has to be specified as representing the elements characterised by the organizational maturity rating), and the data collection strategy (which needs to ensure that the results of the assessment are representati
40、ve of the organizational scope). On completion of the assessment, the set of process profiles established for the organization determine the rating of the level of organizational maturity based on the framework defined in this part of ISO/IEC 15504, as specified in the relevant Organizational Maturi
41、ty Model. This part of ISO/IEC 15504 also contains guidance on implementing the requirements for constructing an Organizational Maturity Model; on performing assessments of organizational maturity; and on the application of organizational maturity ratings for process improvement and capability deter
42、mination. This part of ISO/IEC 15504 is published as a Technical Report Type 2, to enable experience in the use of the approach to assessment of organizational maturity to be gained. In future revisions of this International Standard, it is likely that the content of this part will be distributed ac
43、ross the complete document set. Copyright International Organization for Standardization Provided by IHS under license with ISO Licensee=Boeing Co/5910770001 Not for Resale, 01/31/2009 01:40:31 MSTNo reproduction or networking permitted without license from IHS -,-,- TECHNICAL REPORT ISO/IEC TR 1550
44、4-7:2008(E) ISO/IEC 2008 All rights reserved 1 Information technology Process assessment Part 7: Assessment of organizational maturity 1 Scope This part of ISO/IEC 15504 addresses the expression of the results of assessment of processes in terms of the overall maturity of an organizational unit, and
45、 the application of the results of assessment of organizational maturity for process improvement and capability determination. It defines the conditions under which the results of conformant assessments of process capability determine the expressions of organizational maturity, ensuring that the res
46、ults are objective, impartial, consistent, repeatable, comparable and representative of the assessed organizational units. This part of ISO/IEC 15504 provides a structured approach for the assessment of organizational maturity for the following purposes: by or on behalf of an organization with the o
47、bjective of understanding the status of its organizational maturity for process improvement; by or on behalf of an organization with the objective of determining the suitability of its organizational maturity for a particular requirement or class of requirements; by or on behalf of one organization
48、with the objective of determining the suitability of another organizations processes for a particular contract or class of contracts. NOTE Copyright release: Users of this part of ISO/IEC 15504 may freely reproduce relevant material as part of any Organizational Maturity Model, or as part of any demonstration of conformance with this International Standard, so that it can be used for its intended purpose. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated refer