《服务类职场应用试题.pdf》由会员分享，可在线阅读，更多相关《服务类职场应用试题.pdf（14页珍藏版）》请在三一文库上搜索。
1、第三部分：职场应用 For Contestant A 服务类职场应用试题（一） 说明及规则 说明： 本部分含两个环节。 第一环节 : 在备赛区进行，限时30 分钟，选手通过沟通和协作完成并提交任务单（Task Sheet），分别准备下一环节的比赛内容。 第二环节：在赛场进行，限时5 分钟，选手 A和选手 B共同汇报任务完成情况。 本部分满分 40 分。 规则： 选手只能用英语交流（包括读和写） ，不得向队友展示或交换任何材料。 第三部分：职场应用 For Contestant A For Contestant A Only 选手 A: 你有会议要求的相关信息。你的队友有三所学校的信息。你需要归
2、纳 出会议的要求 （包括会议室大小、 数量及交通方面的要求） ，并询问队 友三所学校的相关信息，与队友合作选出一所满足会议所有要求的承 办校。 要求： 选手 A在比赛第一环节（ 30 分钟内）需完成： 1. 理解团队任务。 2. 认真阅读会议议程（ Agenda ） ，完成任务单（ Task Sheet ）的相关部分。 3. 询问队友三所学校的相关信息，与其合作，完成任务单的其他部分。 4. 确认完成一式两份任务单，签字后提交其中一份（另一份留存）。 5. 准备下一环节的汇报内容。 选手 A和选手 B在比赛第二环节（ 5 分钟内）需共同完成： 汇报任务完成情况，内容及顺序如下： 1）What
3、is your groups task? 2）Which school do you choose for holding the conference? 3）Why have you chosen this school? (Please give detailed reasons why you haven t chosen the other two schools.) 选手 A汇报前两项内容，选手B汇报第三项内容。 第三部分：职场应用 For Contestant A For Contestant A Only Please read the agenda of the confere
4、nce, which will be held in Tianjin on 25-26 June 2012 (Monday and Tuesday). Agenda（议程） Time Activity Number of people 25 June 9:00-12:00 Schoolmasters and Teachers Meeting 150 14:00-17:00 Schoolmasters Meeting 30 Teachers Group A s Meeting 40 Teachers Group B s Meeting 40 Teachers Group C s Meeting
5、40 26 June 9:00-11:30 Schoolmasters and Teachers Meeting 150 Remarks（备注）: 1. The schoolmasters and teachers will stay in the Baihua Hotel, Tianjin, so we would like the school to have easy transport to it. 2. All the meetings should all be held indoors. 第三部分：职场应用 For Contestant B Please complete the
6、 task sheet. Task Sheet (任务单 ) Conference s Needs Items Conference s Needs Meeting Rooms the number of big meeting rooms (holding 150 people or more) :_ the number of small meeting rooms (holding 30-50 people) :_ Transport easy transport to the Baihua Hotel Schools Facilities Items Schools Facilitie
7、s Available on 25-26 June 2012 Meeting Rooms School A：2 meeting room(s), holding 120 and 80 separately School B：_meeting room(s), holding separately School C：_meeting room(s), holding separately Classrooms School A：_classrooms, holding _each School B：_classrooms, holding _each School C：_classrooms,
8、holding _each Transport to the Baihua Hotel School A：_minutes, by _ School B：_minutes, by _ School C：_minutes, by _ Which school do you choose for holding the conference? School A School B School C Signature of Contestant A (选手 A 签名): Signature of the Judge (评委签名): 第三部分：职场应用 For Contestant B Please
9、complete the task sheet. Task Sheet (任务单 ) Conference s Needs Items Conference s Needs Meeting Rooms _big meeting rooms (holding 150 people or more) _small meeting rooms (holding 30-50 people) Transport easy transport to the Baihua Hotel Schools Facilities Items Schools Facilities Available on 25-26
10、 June 2012 Meeting Rooms School A：2 meeting room(s), holding 120 and 80 separately School B：_meeting room(s), holding separately School C：_meeting room(s), holding separately Classrooms School A：_classrooms, holding _each School B：_classrooms, holding _each School C：_classrooms, holding _each Transp
11、ort to the Baihua Hotel School A：_minutes, by _ School B：_minutes, by _ School C：_minutes, by _ Which school do you choose for holding the conference? School A School B School C Signature of Contestant A (选手 A 签名): Signature of the Judge (评委签名): 第三部分：职场应用 For Contestant B For Contestant B Only 选手 B:
12、 你有三所学校的信息。你的队友有会议要求的相关信息。队友会向你 了解三所学校的相关信息 （包括会议室大小、 数量及交通条件），与你 沟通并共同选出一所满足会议所有要求的承办校。 要求： 选手 B在比赛第一环节需完成： 1. 理解团队任务。 2. 认真阅读三所学校的情况介绍，提取相关信息。 3. 与选手 A沟通，并协助其完成任务单（Task Sheet ）。 4. 准备下一环节的汇报内容。 选手 B和选手 A在比赛第二环节需共同完成： 于 5 分钟之内汇报任务完成情况，内容及顺序如下： 1）What is your groups task? 2）Which school do you choos
13、e for holding the conference? 3）Why have you chosen this school? (Please give detailed reasons why you havent chosen the other two schools.) 选手 A汇报前两项内容，选手B汇报第三项内容。 第三部分：职场应用 For Contestant B Please read the following information about the three schools, and complete the task sheet. Introduction to
14、School A Good afternoon, everybody! We think holding a big conference needs meeting rooms, canteens with delicious food and easy transportation. In our school, there are 2 meeting rooms, which hold 120 people and 80 people separately. On 25-26 June, 4 classrooms in our school can be used as small me
15、eting rooms, each holding 40 people. Finally, you can come here easily from the Baihua Hotel. That s just 10 minutes by bus. All in all, we are ready to serve you. Introduction to School B Good afternoon, everyone! Meeting Rooms 1 and 2 in our school can hold 180 and 80 people separately. Because of
16、 another meeting taking place in our school on 25-26 June, only Meeting Room 1 is available on those days. With 45 seats in each, 6 classrooms are available, which can be used as small meeting rooms. Lastly, we are quite near to the Baihua Hotel it is only 15 minutes from our school by bus. Welcome
17、to our school! Introduction to School C Hello, ladies and gentlemen! Our school is able to hold big conferences. And we sincerely invite the schoolmasters and teachers to our school and wish them a good time here. We have a meeting room which can hold 160 people. For small meeting rooms, there s no
18、problemwe have 5 classrooms available on those two days, each holding 50 people. As for transport, a 50-minute journey on Bus 105 will take you to the Baihua Hotel from our school. If you choose us, we will provide our best accommodation for you 服务类职场应用试题（二） 第三部分：职场应用 For Contestant B 说明及规则 说明： 本部分含
19、两个环节。 第一环节 : 在备赛区进行，限时30 分钟，选手通过沟通和协作完成并提交任务单（Task Sheet），分别准备下一环节的比赛内容。 第二环节：在赛场进行，限时5 分钟，选手 A和选手 B共同汇报任务完成情况。 本部分满分 40 分。 规则： 选手只能用英语交流（包括读和写） ，不得向队友展示或交换任何材料。 第三部分：职场应用 For Contestant B For Contestant A Only 选手 A：某公司总经理保罗将于6 月 2 日至 6 月 5 日到上海出差参 加一个新产品的发布会，会议一结束就要返回，而且保罗 必须在 6 月 1 日下午到达上海， 6 月 5
20、日返回，请你为保 罗预订往返机票，并在上海希尔顿酒店预订房间。 在比赛第一阶段，你需在30 分钟内完成： 1. 阅读书信信息，填写任务单中的Section 1； 2. 向队友询问机票相关信息，填写任务单中的Section 2； 3. 与队友讨论，选出一款你们认为最能满足总经理保罗要求的机票信息，完成 任务单中的 Section 3； 4. 准备第二阶段的汇报内容。 备注：任务单仅由选手A 填写，供其在赛场陈述时参考。 在比赛第二阶段， 你需在 5 分钟内向裁判汇报任务完成情况，内容需涵盖以下要 点： 1) What is your groups task? 2) Which air ticke
21、t have you chosen for Paul? 3) Why have you chosen this air ticket? (Please give detailed reasons why you have chosen this air ticket and haven t chosen the other two.) 第三部分：职场应用 For Contestant B Dear Jane, I m going to be on a business trip to Shanghai for a new product conference. The conference w
22、ill be held from 2nd June to 5 th June. I must get a flight to arrive in Shanghai on the afternoon of the 1 st, and I must return on 5 th June. Would you please book a ticket for me? I would prefer a return ticket, and please make a reservation at the Hilton Hotel. Thank you. Paul Henry General Mana
23、ger 第三部分：职场应用 For Contestant B Work sheet Section 1. Read the letter and finish the form. Items detail General manager s name Arrival date Conference s name Hotel s name Return date Section 2. Communicate with Contestant B and complete the following form. Airline One way or return ticket Time price
24、Hainan airline 9:45-12:10 a.m. 18:50-21:20 p.m. 2400 yuan one way ticket 15:40-18:00 p.m.2000 yuan South airline 15:30-18:00 p. m. Section 3 Discuss with Contestant B and make a decision. Which air ticket have you chosen for Paul? air tickets A air tickets B air tickets C 第三部分：职场应用 For Contestant B
25、Work sheet Section 1. Read the letter and finish the form. Items detail General manager s name Arrival date Meeting s name Hotel s name Return date Section 2. Communicate with Contestant B and complete the following form. Airline One way or return ticket Time price Hainan airline 9:45-12:10 a.m. 18:
26、50-21:20 p.m. 2400 yuan one way ticket 15:40-18:00 p.m.2000 yuan South airline 15:30-18:00 p. m. Section 3 Discuss with Contestant B and make a decision. Which air ticket have you chosen for Paul? air tickets A air tickets B air tickets C 第三部分：职场应用 For Contestant B For Contestant B Only 选手 B：某公司总经理保
27、罗要求他的秘书简为他预订去上海的往返机票。假 设你是航空售票处的工作人员，手上有三个航空公司的相关航班信 息。你的队友是简，她手上有保罗对预订机票的往返信息要求。请 与队友沟通，选择一家最符合保罗要求的航空公司的机票预订。 在比赛第一阶段，你需在25 分钟内完成： 1. 认真阅读三个航空公司机票具体时刻情况介绍，提取相关信息； 2. 与队友沟通，提供其所需信息，协助其完成任务单中的Section 2； 3. 与队友讨论，选出一个最符合保罗要求的航空公司的机票，协助其完成任务 单中的 Section 3； 4. 准备第二阶段的问答内容。 备注：任务单仅由选手A 填写。 在比赛第二阶段，你需在2
28、分钟内回答裁判的问题。回答需与实际任务相结合， 表达清楚、有理有据、有逻辑性。以下是评委可能提到的问题： 1）What do you think of your task completion? 2）What do you think of the cooperation between you and your partner? 3）What is your group s advantage for doing the task? 第三部分：职场应用 For Contestant B Here are some information for air ticket from three d
29、ifferent airline companies. A: Hainan airline B: Sichuan airline C: South airline Round ticket: 9:45-12:10 a.m. June 2 nd total 2400 yuan; 18:50-21:20 p.m. June 5 th total 2100 yuan. One way ticket: 14:30-16:50 p.m. June 1st total 2200 yuan; 15:40-18:00 p.m. June 1 st total 2000 yuan. Round ticket: 15:30-18:00 p. m. June 1st total 2200 yuan; 19:30-21:50 p.m. 5 th total 2000 yuan.