小区物业管理服务标准和监督考核办法.pdf

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1、the principle of simplified EIA of construction proje cts in the region. In terms of land, linked to the implementation of urban and rural construction land increase and decrease, replacement indicators for priority areas project. Charges, into the proje cts of water, electricity, administrative cha

2、rges nd preferential policies. In the area of taxation, and settled in areas of industry and its production company, within 5 years after the completion of fiscal ince ntives to enterprises. In terms of financi ng, integration of land, tax, financial and other resources, and construct “Government cr

3、edit + business credit“ credit system, establishment of marketization, commercialization and modernization of the investment and financi ng platform; effective Bank-enterprise docking, encourages private capital into the Park, to raise industry development fund. 5, optimize the environment and servi

4、ce industries. To create “policy lowla nds, Highlands, integrity of service land, development land“ as the goal, to optimize the area under development environment. All administrative law enforcement de partments to appoint a full-time personnel stationed in areas dedicated to coor dinating and solv

5、ing probl ems associated with businesses in this sector. When there are substantial issues, sector leaders arranged to personally intervene, i n-person, in-person push tangible area building a green light, easy line. To further reduce and standardize administrative examination and approval items, si

6、mplify examination and approval links, improve efficiency; according to the . Since the educational practi ce of the mass line of the party, himself seriously in the education, practical control central “eight rules“ and opposing “the four winds“ and practicing “three Suns“, and check the spirit of

7、Jiao Yulu, ideology, solicit opinions based on outstanding probl ems checked sw ing, careful analysis and reflection. Will now check report is as follows: first, adherence to the partys political discipli ne, eight in the central provision, change the style of the basic situation of 1, in compliance

8、 with the partys political disciplines. Conscientiously abide by the partys politi cal discipline, abide by t he Constitution and the rules and regulations of the party, in the political, ideological and maintain highly consistent with the CPC Central Committee on the action, there is no vi olation

9、of the partys political discipli ne problems. 2, in the implementation of the central authorities of the eight provisi ons. Improving research, improving research methods, but there are less grass-roots units, primary first-hand an ina dequate grasp of the problem, which is to be strengthened in the

10、 future. Second, construction, strictly in accordance with the pr ovisi ons t o streamline and improve the quality of meetings of the Conference. Third, streamlining file briefs, culture involves all aspects of propaganda and ideology, sometimes due to the practical needs of invention notifications,

11、 this area needs further treamlining. Four are standard visits, except as require d to participate i n training, no other activity. Five is to improve news reporting, for propaganda work strictly according to the regulations. Six is strictly your presentation pu blished strictly according to the reg

12、ulations. Seven is strictly thrift, required the use of ve hicle s and office space and corporate hospitality. 3, change the style. Propaganda and i deological work of the new situation and new requirements of the new tasks, had done a lot of fruitful work, has made many achievements, but further cl

13、 oser to the grass roots, close to reality, close to the masses and also inadequate innovation must continue to improve. Second, the “four winds“ some outstandi ng issues 1, oppose formalism. One theory is that he didnt, with less close contact. Theoretical study of consciousness is not high enough,

14、 system performance is not strong enough; more passive learning, active learni ng few generalities and learn more, delving into less. E specially based on rational thinking on major issues, applying theory to guide the work done is not good enough, not really understand and grasp the spirit and esse

15、nce of the scientific Outlook on development, did not truly achieve mastery, to appl y, to a certain extent, affect the development and implementation of ideas and initiatives. Second, w ork arrangements, and less supervision. Propaganda and ideologi cal work is the objective, which ne eds t o keep

16、the continuity efforts deployed, but stres sed in the work time, less supervision. For example, color weekends in the summer theatrical activities, city square performances, urging townships, communities and rural areas shows the implementation is inade quate, i nsufficient cultural an educational r

17、ole to play. Third base enough, master grass-less real. Propaganda and ideological work in the new situation of characteristics and regularity of enough, deep enough for grass-roots public opinion Dynamics survey, for grass-roots typically drive less. For example, rural culture team active, . Im not

18、 actively take the initiative to take up, the lack of spirit of daring to, resulting n some job had a lot of power, but no tangible results. Third, innovation, lack of motivation. Emanci pation did not e nd, innovation does not exist. In practical work, not your head, previous work experience, lack

19、of innovation initiatives, study on the characteristics of propaganda and ideologi cal work under the new situation through, grip on grassroots i deological trends and changes are not deep, to promote new initiatives and explore new methods of ideologi cal and cultural work is not much, and some lac

20、k of relevance and timeliness. 4, discipline, l owering, and hard work are lacking. While working and enterprising spirit down. No real solution to treat yourself right, correctly treat past honors, their complacency, and work to see their scores more, less checking his ow n shortcomings, like to li

21、sten to the praise, satisfied face, online promotion, there are typical, and lack of high standards and strict requirements, the effect is real. Second hard drive less. On hard and 小区物业管理服务标准和监督考核办法 总体要求 : 通过明确本小区物业管理服务内容、标准和监督考核办法,体现“ 质价相符 ” 和“ 明明白白 ” 消费,为小区的广大业 主提供安全、舒适、温馨的生活环境,为业主提供良好的服务。 管理服务标准

22、一、客户服务 总体要求:服务有效投诉少于5%,处理及时率100%;业主满意率80%以上。不达标即为违约。 具体要求: 1、佩戴统一标志,仪表端庄、大方,衣着整洁。对业主(使用人)的报修与求助耐心细致,对收费项目及时说明服务标准、 服务方式、收费标准等事项,征求业主(使用人)的意见。 2、服务时限。急修服务15 分钟内到位, 8 小时内修复,若不能,要有紧急处理措施,并对业主(使用人)做出合理解释, 做出限时承诺。小修2 日内修复,特殊情况必须做出说明和限时承诺。服务时限不得以节假日和休息时间顺延。(居民预 约、雨天筑漏可不受2 日限制)。 3、对业主的投诉及时回访,回访率100%,并件件有记录

23、。 二、房屋、共用设施、设备维护与管理 总体要求:房屋完好率大于等于98%;设施设备完好率大于等于95%;不达标即为违约。 具体要求: 1、巡检。( 1)每年年底或年初对房屋共用部位、设施设备、道路、绿地等进行全面检查1 次,掌握房屋设施设备完损状 况,对完损程度做出评价,做好记录;(2)每半年检查巡视1 次房屋主体结构,发现质量问题及时向业主或业主委员会报 告与建议;根据业主或业主委员会的委托,组织维修工作;在冬、雨季和天气异常时安排组织房屋设施巡视,对质量较差, 易出问题的部位重点检查;(3)每半年检查清除1 次屋面、檐沟内落叶杂物树叶等,疏通雨水口、落水管等;每日巡视1 次小区楼房单元门

24、、楼梯间通道部位以及其它共用部位的门窗、玻璃、路灯等;(4)每年秋季对共用部位门窗做专项检查 1 次,发现问题及时解决;(5)巡检有记录;巡检结束将检查情况、维修计划及需要进行大、中修或更新改造的项目报告 业主或者业主委员会。 2、房屋。 (1)装修管理。将住宅室内装饰装修工程的禁止行为和注意事项告知装修人;在业主(使用人)装修房屋备案登记时,对 不符合政府有关规定和业主公约的内容,应在2 个工作日内给出修改意见;业主(使用人)装修期间每日巡查装修施工情 况;对装修中的违约行为及时劝阻;已造成事实后果或者拒不改正的,应当及时报告有关部门依法处理。 (2)油漆粉饰。钢屋架及支撑或其他各类构件(铁

25、栅栏、铁栏杆、铁门)、等应3 年油饰 1 次;楼梯间、共用走廊的室内 墙面每 5 年应粉刷1 次。 (3)建筑物外立面。 本小区建筑物外立面原则上每8 年粉饰 1 次。因施工等原因致使建筑物、构筑物外立面有明显污迹的, 应当及时进行清洗、粉饰。 the principle of simplified EIA of construction proje cts in the region. In terms of land, linked to the implementation of urban and rural construction land increase and decreas

26、e, replacement indicators for priority areas project. Charges, into the proje cts of water, electricity, administrative charges nd preferential policies. In the area of taxation, and settled in areas of industry and its production company, within 5 years after the completion of fiscal ince ntives to

27、 enterprises. In terms of financi ng, integration of land, tax, financial and other resources, and construct “Government credit + business credit“ credit system, establishment of marketization, commercialization and modernization of the investment and financi ng platform; effective Bank-enterprise d

28、ocking, encourages private capital into the Park, to raise industry development fund. 5, optimize the environment and service industries. To create “policy lowlands, Highlands, integrity of service land, development land“ as the goal, to optimize the area under development environment. All administr

29、ative law enforcement de partments to appoint a full-time personnel stationed in areas dedicated to coor dinating and solving probl ems associated with businesses in this sector. When there are substantial issues, sector leaders arranged to personally intervene, i n-person, in-person push tangible a

30、rea building a green light, easy line. To further reduce and standardize administrative examination and approval items, simplify examination and approval links, improve efficiency; according to the . Since the educational practi ce of the mass line of the party, himself seriously in the education, p

31、ractical control central “eight rules“ and opposing “the four winds“ and practicing “three Suns“, and check the spirit of Jiao Yulu, ideology, solicit opinions based on outstanding probl ems checked sw ing, careful analysis and reflection. Will now che ck report is as follows: first, adherence to th

32、e partys political discipli ne, eight in the central provision, change the style of the basic situation of 1, in compliance with the partys political discipli nes. Conscientiously abide by the partys politi cal discipline, abide by t he Constitution and the rules and regulations of the party, in the

33、 political, ideological and maintain highly consistent with the CPC Central Committee on the action, there is no vi olation of the partys political discipli ne problems. 2, in the implementation of the central authorities of the eight provisi ons. Improving research, improving research methods, but

34、there are less grass-roots units, primary first-hand an ina dequate grasp of the problem, which is to be strengthened in the future. Second, construction, strictly in accordance with the pr ovisi ons t o streamline and improve the quality of meetings of the Conference. Third, streamlining file brief

35、s, culture involves all aspects of propaganda and ideology, sometimes due to the practical needs of invention notifications, this area needs further treamlining. Four are standard visits, except as require d to participate i n training, no other activity. Five is to improve news reporting, for propa

36、ganda work strictly according to the regulations. Six is strictly your presentation published strictly according to the regulations. Seven is strictly thrift, required the use of ve hicle s and office space and corporate hospitality. 3, change the style. Propaganda and i deological work of the new s

37、ituation and new requirements of the new tasks, had done a lot of fruitful work, has made many achievements, but further cl oser to the grass roots, close to reality, close to the masses and also inadequate innovation must continue to improve. Second, the “four winds“ some outstandi ng issues 1, opp

38、ose formalism. One theory is that he didnt, with less close contact. Theoretical study of consciousness is not high enough, system performance is not strong enough; more passive learning, active learni ng few generalities and learn more, delving into less. E specially based on rational thinking on m

39、ajor issues, applying theory to guide the work done is not good enough, not really understand and grasp the spirit and essence of the scientific Outlook on development, did not truly achieve mastery, to appl y, to a certain extent, affect the development and implementation of ideas and initiatives.

40、Second, w ork arrangements, and less supervision. Propaganda and ideologi cal work is the objective, which ne eds t o keep the continuity efforts deployed, but stressed in the work time, less supervision. For example, color weekends in the summer theatrical activities, city square performances, urgi

41、ng townships, communities and rural areas shows the implementation is inade quate, i nsufficient cultural an educational role to play. Third base enough, master grass-less real. Propaganda and ideological work in the new situation of characteristics and regularity of enough, deep enough for grass-ro

42、ots public opinion Dynamics survey, for grass-roots typically drive less. For example, rural culture team active, . Im not actively take the initiative to take up, the lack of spirit of daring to, resulting in some job had a lot of power, but no tangible results. Third, innovation, lack of motivatio

43、n. Emanci pation did not e nd, innovation does not exist. In practical work, not your head, previous work experience, lack of innovation initiatives, study on the characteristics of propaganda and ideologi cal work under the new situation through, grip on grassroots i deological trends and changes a

44、re not deep, to promote new initiatives and explore new methods of ideologi cal and c ultural work is not much, and some lack of relevance and timeliness. 4, discipline, l owering, and hard work are lacking. While working and enterprising spirit down. No real solution to treat yourself right, correc

45、tly treat past honors, their complacency, and work to see their scores more, less checking his ow n shortcomings, like to listen to the praise, satisfied face, online promotion, there are typical, and lack of high standards and strict requirements, the effect is real. Second hard drive less. On hard

46、 and 2、给排水系统及其配套设施。 (1)给水设施,泵、管道、水箱、阀门、水表等运行正常,出现问题随时处理。(2)排水设施。化粪池每年清理n 次, 每季巡查1 次。楼面落水管落水口等保持完好,开裂、破损等及时更换。每月清扫1 次以上排水明沟,;每2 个月对地下 管井清理1 次,每季度对地下管井疏通1 次,保证通道清洁,排水畅通。 3、供配电系统 建立和完善有关规章制度,包括电气设备运行操作规程、安全操作规程、事故处理规程、巡视检查制度、维护制度、安全 及交接班制度;所有供配电设备运行正常,没有人为故障。 4、智能化系统 设备运行正常,专业人员24 小时值班,监控反应灵敏,异常情况及时检修。

47、 5、避雷接地系统。每年雨季来临之前,对整个避雷接地系统进行检查维护;在大雷雨过后也要及时对系统检查,发现严重 腐蚀、松脱等立即更换或紧固。 6、电梯运行与管理 (1)与持有关行政主管部门核发的安全认可证书的企业签订维修保养、大中修更新改造合同,并明确被委托企业的责任。 (2)每日监督电梯运行状况,加强日常维修保养,电梯及其安全设施每月不少于2 次,每年进行1 次全面调整和测试,确 保电梯及安全设施完好、齐全,通风、照明等附属设施完好。电梯年故障率低于7%。( 3)电梯维护保养提前一天通知业 主(使用人),并尽可能减少对业主(使用人)正常生活的影响。(4)制定紧急救援方案和操作程序,在接到报警

48、信号后 迅速通知维保单位派人排除设备故障,并尽快设法解救乘客。 7、 道路、停车场、车库及配套设施 (1)保持本小区道路畅通,路面平坦整齐,排水畅通;发现损坏及时修补;(2)按照业主公约的约定,劝阻人为损坏路 面,制止在路面焚烧垃圾、落叶或其他杂物;(3)停车场内照明设施完好,通道畅通无阻,配备必要的消防设备。 三、清洁管理 总体要求:内外环境整洁,没有卫生死角,环境卫生清洁率达99%。达不到此要求即为违约。 具体要求: 1、一般管理。每日打扫1 次各楼层通道和楼梯台阶,并拖洗干净;水磨石地面和水泥地面每月刷洗1 次;每日收集2 次业 主(使用人)垃圾;每周用干净的抹布擦抹2 次楼梯扶手;各层

49、和通道的防火门、消防栓、玻璃箱内侧、墙面、地脚线、 指示牌等公共设施每周循环清洁1 次;各梯间墙面、天花板每周除尘1 次;每月擦洗2 次楼梯道共用门窗玻璃。地面、梯 间洁净, 无乱贴乱划, 无擅自占用现象, 无乱堆乱放; 铁栏油漆完好无脱皮;扶手护拦干净、 光亮; 梯间顶面无蜘蛛网、大 理石地面干净 ;玻璃、墙面、门窗保持干净。灯具每季擦抹1 次。 2、电梯及电梯厅保洁。保持电梯轿箱清洁,每日清洁1 次;灯饰及轿箱顶部每周清洁1 次。避免在客人多时清洁电梯,若 有人乘搭电梯应暂停清洁工作。 3、共用车库保洁,地面无垃圾、果皮、纸屑、无积水、无油迹、无污迹和杂物;无异味、空气流通;管道标识清楚,油漆 the principle of simplified EIA of construction proje cts in the region. In terms of land, linked to the implementation of urban and rural construction land increase and decrease, replacement indicators for priority areas project. Charges, into the proje cts of water, electricity, adm

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