商务英语邮件、电话实用资料.doc

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1、Foreign Economic Relations and Trade correspondence对外经贸英语函电函电 (1): Self-introduction例文如下:Dear Sirs,We oweyour name and address to the CommercialCounsellors Office of the Swedish Embassy in Beijing who have informed us that you are in the market for Textiles.We avail ourselves of this opportunity to

2、approachyou for the establishment of trade relations with you.We are a state-operated corporation,handling both the import and export of Textiles. In order to acquaint you with our business lines,we enclose a copy of our Export List covering the main items suppliable at present.Should any of the ite

3、ms be of interest to you,please let me know. We shall be glad to give you our lowest quotations upon receipt of your detailed requirements.In our trade with merchants of various countries,we always adhere to the principle of equality and mutual benefit. It is our hope to promote,by joint efforts,bot

4、h trade and friendshp to our mutual advantage.We look forward to receiving your enquiries soon.Yours faithfully,Encl.函电 (1) - 注解 A1. owe . to . 把.归功于.例句: We owe your name and address to .2. Commercial Counsellors Office商务参赞处3. be in the market for想要购买.例句: We are in the market for Groundnuts. be in t

5、he market 要买或卖例句:Please advise us when you are in the market.4. avail oneself of . 利用.例句: We avail ourselves of this opportunity to express our thanks to you foryour close cooperation.5. approach v. 与.接洽例句: We have been approached by several buyers for the supply of walnuts.6. state-operated corpora

6、tion 国营公司7. handlev. 经营例句: This shop handles paper and stationery.8. acquaint sb. with sth. 使某人了解某事例句: You will have to acquaint us with the details.9. line n. 行业 ; (一类)货色例句: We have been for many years in the chemical line. This is a good line of hardware.10. enclose v. 随函附上例句: We enclose a copy of

7、 our pricelist. Please refer to the pricelist enclosed with (or : in) our letter of August 5. Enclosed please find a copy of our pricelist. (Or: Please find enclosed a copy of our pricelist.) We believe you will find the enclosed interesting. enclosure n. 附件(信内有附件时,常用 Encl. 或 Enc. 注明与信末坐下角,如例文.)例句:

8、We thank you foryour letter of April 15 with enclosures.函电 (1) - 注解 B11. covering 包括.的 , 涉及.的 , 有关.的例句: Please let us haveyour pricelist covering your typewriters.12. sth. be of interest to sb. 使感兴趣 , 有兴趣例句: This article is of special interest to us. 注意区分:sb. be interested in sth.13. upon (or : on)

9、receipt of 收到.后 (即.)例句: On (or : Upon) receipt of your instrucions we will send the goods.14. requirement n. 需要 ; 需要之物例句: We can meet your requirements for (or: of) Walnutmeat.15. trade n. 贸易 ; 行业例句: They have been in the wool trade for quite a number of years. trade v. 从事贸易 ; 做生意 ; 经营例句: They trade

10、 in cotton piece goods with many countries.16. adhere to= stick to 忠于 ; 坚持例句: We always adhere to our commitments.17. principle of equality and mutual benefit 平等和互利的原则18. both trade and friendship to our mutual advantage 对双方都有利的贸易和友谊经典句子: (曾经我尝试过在我客户的身上运用此句子,收到的效果不错.It is our hope to promote,by join

11、t efforts,both trade and friendship to our mutual advantage.函电 (2) - A: Request for the establishment of business relations例文如下:Dear sirs,Having obtained your name and address from Messrs. Anderson & Co.,Rotterdam,we are writing you in the hope of establishing business relations with you.We have bee

12、n importers of Arts & Crafts for many years. At present,we are interested in various kinds of Chinese Arts and Crafts and should appreciate your catalogues and quotations.If your prices are in line,we trust important business can materialize.We are looking forward to receiving your early reply.Yours

13、 faithfully,(从以上的信件中可以看出,这就是客户的 inquiry,继续看下面供应商的回复.)函电 (2) - B :A reply to the aboveDear sirs,We thank you for your letter of the 3rd this month and shall be glad to enter into business relations with your firm.Complying with your request,we are sending you under separate cover our latest catalogue

14、s and pricelist covering our exports.Payment should be made by an irrevocable and confirmed letter of credit.If you find business possible,please cable us for offers.Yours faithfully,函电 (2) - 注解 A注解:1.obtain v. 获得例句: We regret to say we cannot obtain any interest.例文中的 Having obtained . from . 也是一句向对

15、方表达如何获得对方联系方式的句型. (今天学的是第二句)还记得昨天学的第一句表达如何取得对方联系方式的句子吗? We owe your . to . 这些句型是在你向初次联系的客户发邮件时可使用的好句子,这样,客人就不会觉得你的联系太突然了.2.appreciate v. 感谢,感激 ; 理解,体会例句: We highly appreciate your kind cooperation. We shall appreciate your giving this matter your serious consideration. We shall appreciate it if you

16、will send us a brochureand two sample books by air immediately. We hope you will appreciate our position.这是一个在函电里用的频率比较高的一个词, 这个词的好的运用会使你的信件增添一份美.3. in line (with) = in agreement (with)- mean : suitable例句: If your price is in line,we can take large quantities.4. materialize v. 实现例句: We hope the busi

17、ness will eventually materialize. 函电 (2) - 注解 B5. enter into ph.v. 开始(某种关系、事业、谈判等) ;缔结(契约等)例句:We wish to enter into business relations with your corporationfor the supply of light industrial products. We expect to enter into (=begin) business talks with them next week.6. comply (with) vi. 依照,符合例句: W

18、e hope you will be able to comply with our request. This offer does not comply with our requirements.表示 “ 按照. ; 和.一致 意思的,除了 comply with 外, 还有 in compliance with , in line with , in accordance with , in comformity with .7. under separate cover 另邮 , 另寄也可以说 by separate mail ; 如附在信里则用 under cover (随函) 或

19、 enclose (见上一个例文).例句: We are sending you catalogue under separate cover. = We are sending you catalogue by seperate mail. We are sending you under cover a copy of pricelist. = We are enclosing a copy of our pricelist.8. cable v. 打电报注意:cable sb. sth. 把某事物电达给某人 cable sb. for sth. 向某人电索某事物例句: Please ca

20、ble us offers. Please cable us for offers. cable n. 电报例句: Please make us an offer by cable. = Please make us an offer by telegram. Please make us a cable offer. = Please make us a telegraphic offer.函电 (3): Transferring Business Relations例文:Dear sirs,Enamelled Copper WireYour letter of 1st August add

21、ressed to our Shanghai Branch Office has been passed on to us for attention and reply, as the captioned goods lie within the scope of our business activities.We regret to inform you, however, that this particular line has already been represented by ABC & Co., Ltd., 144 Broad Street, Alexandria, Egy

22、pt. As a result, we are not in a position to supply you with the goods but would rather recomment that you approach them direct for your requirements.If you are interested in any other items, please let us know and we shall be only too pleased to make you offers.Yours truly,cc ABC & Co., Ltd., Alexa

23、ndria, Egypt函电 (3) - 注解1. enamelled copper wire 漆包线2. pass on ph. v. 传递 , 转交例: We will pass on your decision to the buyers.3. captioned adj. 标题项下的 , 标题所说的例: We are pleased to advise you that the captioned goods were shipped yesterday per s.s. Pearl. caption n. 标题例: We have noted your letter of Augus

24、t 6 under the above caption.4. lie within the scope of our business activities 属于我们的经营范围5. regret v. 抱歉 , 惋惜 , 引为遗憾 +sth. / doing sth. / to do / that .例: We very much regret our inability to comply with your wishes. We regret being unable to offer you this article at present. We regret to note (or :

25、 learn) that you cannot make any headway with our offers. We regret that the business has fallen through. regret n. 抱歉 , 遗憾例:Much to our regret,we are unable to even shade the price.6. be in a position to 能够例: We are not in a position to take on new business at present.7. resommend v. 推荐 , 劝告 , 建议 +

26、 n. / doing sth. / sb. to do / that例: We strongly recommend acceptance for our stocks are running low. We recommend buying a small quantity for trial. We recommend you to buy a small quantity for trial.8. be only too pleased to . 十分乐于.Supplement of Unit 1 (A)前三篇例文讲的主要大主题是: Establishing Business Rela

27、tions现在就是三篇例文里总结出来的和补充进去的 Some Useful Sentences :1. We owe your name and address to . who have informed us that you are in the market for .2. On the recommendation of Messers. . , we have learned with pleasure the name of your firm and shall be glad to enter into business relations with you.3. Your

28、firm has been recommended to us by .4. Having had your name and address from . , we now avail ourselves of this opportunity to write to you with a view to entering into business relations with your coporation.5. Your name and address have been passed on to us by . , and we are glad to forward to you

29、 this introductory letter, hoping that it will be the prelude to mutually beneficial relations between us.Supplement of Unit 1 (B)6. We are willing to enter into business relations with your firm on the basis of equality and mutual benefit and exchanging what one has for what one needs.7. We wish to

30、 introduce ourselves to you as a state-operated corporation dealing exclusively in .8. Being specialized in the export of . , we express our desire to trade with you in this line.9. Our lines are mainly .10. We have lately received a number of shipment from . and found among them some parcels of. be

31、aring your shipping marks. These commodities have proved to be of satisfactoryquality, and therefore we should be interested in regular supplies from you direct.Supplement of Unit 1 (C)11. To acquaint you with the . we handle, we are sending you, by seperate airmail, a commodity list and several sam

32、ple booksfor your reference.12. In order to give you some idea of various qualities of . we have for export, we take pleasure in forwarding you by air one catalogue and a few sample books for your perusal.13. In order to promote business between us, we are airmailing you samples under separate cover

33、 for your inspection.14. We are glad to note from your letter of . thatyou are desirous of entering into direct business relations with us.15. We thank you for your letter of . offering your services and should be glad to discuss the possibility of expanding trade with you.16. We very much regret th

34、at we are not in a position to supply you with . direct, as we are already represented by Messrs. . for the sales of this commodity in your district. We would advise you to approach them direct for your requirements.Supplement of Unit 1 (D)另外,这里还有一些常用的归类的词组的总结与补充:1. 得知消息:We owe your name to .On the

35、recommendation of .Having obtained . from .We have learned from .Your company has been kindly introduced by .2. 经营:handle / trade in / deal in / be in the line of / specialize in 3. 有兴趣:sb. be of interested in sth. / sth. be of interested to sb. / appeal to 4. 建立关系:enter into / establish / set up5.

36、价钱合理:in line / suitable / acceptable / workable 函电 (4) - A今天进入第二个主题: Enquiries & Offers在开始今天的例文之前,先插几个知识点的讲解.1. 在给对方写信时,在要提起某个问题来回答时,常有 关于(你方的要求),至于. ,那可用的词组有哪些呢?as to / as for / in regard to / regarding / referring to / in respect of / concerning2. offer n. & v.的用法:1) Your offer of .2) 常与动词 make ,

37、cable , send 连用3) 常与介词 for , of , on 搭配3. Enquiry / Inquiry :An enquiry must be acknowledged in terms that establish good will if an immediate sale is not possible. If it is from an old customer,say how much you appreciate it ; if it is from a new customer,say you are glad to receive it and express

38、the hope of keeping up friendly business relationship.1) a general inquiry 普通询盘general information : a catalogue , pricelist , sample , photo2) a specific inquiry 具体询盘detail information : name of the commodity , specification , quantity , unit price (CIF,FOB,etc.) , shipment date , terms of payment4

39、. Offer :1) non-firm offer 虚盘Non-firm offers are usually indicated by means of sending catalogues, pricelists, proforma invoices and quotation ; though quotations with certain qualifying words sometimes play the function of firm offers.2) firm offer 实盘A firm offer is made when a seller promises to s

40、ell goods at a stated price within a stated period of time. The promise may be expressed (i.e. clearly stated in words), as when it takes the form of a letter ; or it may be implied (i.e. understood), as when it takes the form of a quotation that contains the words for acceptance within seven days,

41、or similar qualifying words.The firm offer creates a power of acceptance permitting the offeree by accepting the offer, to transform the offerors promise into a contractual obligation. Thus, once it has been accepted it cannot be withdrawn.3) A satisfactory offer will include the following:a) an exp

42、ression of thanks for the enquiry, if any ;b) names of commodities , quality , quantity and specifications ;c) details of prices , discounts and terms of payment ;d) a statement or clear indication of what the prices cover (e.g.packing , freight and insurance) ;e) packing and date of delivery ;f) th

43、e period for which the offer is valid.以上这些只供参考,这些纯粹是一些理论的知识. 似乎在实际操作中,也不会把那么多个point放在同一封信里描述.函电 (4) - B: An Enquiry for Chinese Cotton Piece Goods正文如下:Dear sirs,We are glad to note from your letter of 1st September that , as exporters of Chinese Cotton Piece Goods , you are desirous of entering into

44、 direct business relations with us. This happens to coincide with our desire.At present, we are interested in Printed Shirting and shall be pleased to receive from you by airmail catalogues, sample books and all necessary information, regarding these goods so as to acquaint us with the quality and w

45、orkmanship of your supplies. Meanwhile, please quote us your lowest price, C.I.F. Vancouver, inclusive of our 5% commission, stating the earliest date of shipment.Should your price be found competitive and delivery date acceptable, we intend to place a large order with you.We trust you will give us

46、an early reply.Yours faithfully,函电 (4) - 注解 ANotes:1. note v. 注意到例: We note from your letter that you are in the market for chemicals.2. be desirous of 渴望 , 想要 + doing sth. / sth.例: We are desirous of entering into (or : to enter into) direct business relations with you. desire n. & v. 期望 , 渴望 ; 要求 , 请求例: They have no desire to buy anything at the moment. What do you desire us to do?3. coincide v. (意见等) 一致 ; (时间上) 相同 一般搭配为coincide

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