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1、传播优秀Word版文档 ，希望对您有帮助，可双击去除！电话卡日常用语对话1查话费A:Hello!Can I help you?您好！请问有什么可以帮到您？B:I want to check my bill.我想查一下话费是多少？A:Would you tell me your mobile phone number?请提供下您的手机号码B:My phone is我的号码是A:Would you tell me the subscriber name?请提供下机主姓名B:My name is我的姓名是A:Just a moment please.Sir,sorry for you waiting
2、 .your bill for july is请稍等，对不起，让您久等了，您的7月份话费是B:Thank you谢谢。A:Its a pleasure不客气2打印话费清单A:Excuse me,may I print the detail bill of this monthcall?对不起，我能打印本月的话费清单么？B:Sure,this is a touch-screen machine,input your phone number and password,then you can print the detail bill the last six months可以，这是一台触摸屏设
3、备，输入您的手机号码和密码，您就可以打印过去6个月的话费清单A:Is it charged?收费么？B:No,it is free不，免费A:Ok Thank you谢谢B:My pleasure不客气3手机缴费A:Goodmorning ,Can I help you?早上好，有什么可以帮您？B:Yes,I want to pay my mobile fee.我想缴纳手机话费A:Ok,your number,please?您的手机号码是B:My number is 我的手机号码是A:Your mobile fee is您需要缴纳的话费是A:Ok,here is it.好的，给你B:This
4、is your invoce and change,take care please.这是您的发票和找零，请收好A:Thanks,When should I pay mobile bill next time?好的，我下次应该什么时间来缴费？B:The charge module you selected is postpay,you can pay your mobile fee frome the fifth to the end of every month.您使用的是后付费的套餐，在每个月的5号到月末最后一天，可以缴纳上月的费用B:Thanks,Can I despoit more m
5、oney and pay my mobile every two month?谢谢，我可以多存一些话费么两月来交纳一次A:Of course you can,your money will despoit in your mobile account as mobile fee ,and you can inquire about the mobile fee through10086 and print the invoice at business hall periodically.当然可以,您缴纳的话费将存在您的账户中,您可以拨打10086查询话费使用情况,定期来打印发票就可以B:th
6、anks and bye!谢谢,再见A:My pleasure and good luck!不客气,请慢走4办理入网1) A:Hello!can I help you?您好,有什么可以帮您B:I want to buy a sim card for myself.我想办理一张手机卡A:Will you please show me your papers?请出示一下您的证件号么?A:Ok ,this is my passport.这是我的护照B:Thank you.please choose one number and fill this form.谢谢,请您选择一个号码,并填写一张表2)A
7、:Hello!can I help you?您好,办理什么业务B:I want to buy a sim card for myself.how can I get it?我想办理一张卡,怎么办理A: You need to present your personal valid papers such as resident permit,.passport or id card, fill in someforms and make the payment,if you have native valid certificate,you can select prepay module,a
8、lso you can find a native warrantor or prepay partial deposit to select postpay module.would you like introduce your consumption habit so I can help you select a suitable module.您需要持个人有效证件(居留证、护照、身份证)，填写一些表，同时办理缴费手续。如果您没有本地的有效证件，可以办理预付费业务，也可以找本地担保人做担保或缴纳部分押金，办理后付费业务。您是否可以介绍一下您的消费特点，我帮您选择一个合适的套餐。B:Ok
9、! I am a native resident and have more local call.我是本地人。市话多A:Ok,XXpackage in the throwway is specially set for users who have more local call.it is suitable for you.XX套餐就是专门为市话较多的用户设计的，非常适合您。B: Yes,I do.by the way,if I apply for it ,how long can I get it?顺便问一下，我申请后多长可以办理好A:Just now.现在就可以B:Does your
10、office open on Sunday?你们星期天营业么？A: Yes ,it opens from 8:00amto17pm是的，从早上8点到下午5点B:Thank you.i will buy one tomorrow.谢谢，我想明天办理3)A:Hello!can I help you?您好，请问办理什么业务？B:I want to buy a sim card for myself.办理一张手机卡A:Ok!read this form please Do you have any question about the items listed on the sheet?好多，请阅读表
11、格，请问对于表格上的内容还有疑问么？B:No How much is monthly service charges for a mobile phone handset?没有，移动电话月租费多少？A: It is XXyuan per month每月XX元B: I am very sorry to take you so much time耽误您那么长时间A: My pleasure.it is my duty.不客气，这是我应该做的。4开通国际权限A:Can I help you?办理什么业务？B: I want to apply for international calling ser
12、vice.我想开通国际长途A:You need fill in a form to be able to obtain this service.你需要填些表格才能开通B:Is the process very complicate?很麻烦么？A:Actually ,no. but unlike for domestic service,you have to fill more forms.不麻烦，就是比开通国内业务多填些单子A:I see.what about the change in the charges?我知道了，收费有变化么？B:They are all provided in
13、the form.three thousand yuan is required as despoit.表格里有说明，您还需要3000元做押金A:Ok, thanks.谢谢B:It is pleasure.不客气5欠费停机A:Hello,can I help you?您好，请问有什么可以帮您？B: I am wondering why my phone service is not available abruptly我想知道我的手机为何突然停机了A:Would you tell me your phone number?请提供一下号码B:My phone is我的号码是A:I am sorr
14、y to tell you that your phone service has been suspended because of unpaid balance.抱歉，您的手机是欠费停机了A:What shall I do now ?那我现在应该怎么办？B:Your outstanding bill is ,your phone will be put into service soon after you pay them off.您的欠费结清后，手机将会很快开通6办理补卡A:Hello,I have just lost cell phone.I want to renew my sim
15、 card 我的手机卡丢失了，想要办理补卡B:Ok,what is your phone number?请提供一下您的号码A:My phone number is .我的号码是B:Alright.if you renew your sim card ,all the informatione on your original card will be lost. Do you want to continue?好的，补卡后原先存在卡中的信息将会全部清空，您要继续办理么？A:Yes 是的B:The balance on the lost card has been put on the new
16、one.补卡后卡中的余额也会转移到新卡上7订购套餐A:Hello,I want to order an package.what would you recommend?您好，我想订购一款套餐，您能给我推荐一下么？B:Which function do you use more,making calls sending short message?请问您平时是拨打电话多还是发送短信多A:About the same.But I am looking for a job ,so I have to answer the phone offen.都差不多，主要最近我在找工作。所以接听电话较多B:T
17、hen I recommend this package for you.那么我向您推荐这款8买手机咨询Could you tell me where handset counter,please?请问在哪儿购买手机么？9系统故障A:Hello,can I do transactions here right?您好，是在这儿办理业务吗？B:Sorry, There is smoething wrong with our system. I am afraid you will have to wait for a while.抱歉，我们系统出现了问题，恐怕您要稍等一会儿A:How long w
18、ill take it?大约多久B:About half an hour.you can have a seat and wait半小时左右，您可以坐在哪儿等一会。10投诉A: I canceleled my monthly payment last month ,but my phone bill is still being charged.我上月取消了包月服务，但是现在还是扣费B: I am really sorry about this,please wait a moment and I will find out for you now.实在抱歉，请坐，我现在帮您查询A:Clearly ,it did not work somehow.just fill in the form and the service will be canceled at once 看来短信业务出现了问题，填一下这张表，服务就立刻取消了B:What about the fees that have been deducted?那被扣的费用如何处理A:Hose wiil be refunded.话费会返还给您的。