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1、Unit 23 ConflictCommunication Workshop-Writing（学案）Learning aims1.To write a letter of complaint.2.To practice using the vocabulary of complaints.3.To practice using the sentence pattern of complaintsTask 1 Read and analyseA sample letter of complaintDear Sir/ Madam,I am writing to complain about the
2、 imported exercise bike which I bought from Mogul Megastores on 29th September for $ 499, 99.To start with, your advertising for the bike is misleading. In fact, the more I use the bike, the more weight I seem to put on, despite following the instruction manual carefully. Even worse than that, the b
3、ike is not stable and is extremely badly made. The final straw came when a wheel broke just as I was cycling at full speed. When I took the bike back to Mogul Megastores, not only did the manager refuse to give back my money, but said they would not repair the bike either.I would like you to give ba
4、ck my money as soon as possible and I suggest that you also compensate me for the injuries that I have received. Unless I receive a positive reply within the next three weeks, I intend to take further action.I look forward to hearing from you.Yours faithfullyFeffreys1). Try to summarize the main ide
5、a of each paragraph :( one phrase or one sentence)Part 1_.Part 2_.Part 3_.2) Underline the following informationa. Key wordsb. Linking wordsc. Key sentencesSummerise the writing skills _第 1 页 _ _ _Task 2 Sentence practice1)： Translation1. 我写信是 了向你投 _2. 有的 _4. 当得知我很失望。_5. 如果你能解决的 ，我 就不 感激。_6. 我要求你尽快采
6、取有效的措施来解决 个 。_7. 如果你能尽快 它，我将会很开心。_8. 你的考 ，我将期待你的回复。_2)： Combine the sentences.1.Parents are always ready to shelter their children from any dangers, and it doesno good. _2. They have much homework to do. They fail to memorize the new words. _3.I can t take photos with this phone. I can t send short
7、messages. _4.The tram gets older. The tram goes slower _Task 3假 你是李 , 你 了一台笔 本 因有 量 , 要求 商店 你更 一台新 或派人来修理。 你根据下列要点 , 用英文写一封 子 件。第 2 页要点 :1. 问题 : 电脑自动死机； DVE播放器无法正常运行；有些文件突然消失2. 要求 : 公司尽快予以更换或派人修理。注意 :1. 词数 100 左右 ;2. 可适当增加细节以使行文连贯。OutlineDear_1.My name is _1.写信人的姓名2.I am _2.写信人的身份3.I write you a let
8、ter about _3.表达抱怨的内容4.The focus of the complaint is _ 4提.出抱怨的核心问题5.For one thing,_ 5抱.怨一方面6.For another_ 6抱.怨另一方面7.To make things worse,_ 7讲.述更为糟糕的客观事实8.Besides,_ 8同.上9.I request that you should take effective 9. 提出要求measures to deal with the problem.10.If you can t deal with the problem,10.同上I will go to court or take legal action.11.I am looking forward to your reply.11.信件常用结束语The problems of the product_The demand of the service_Key words: _Linking words:_Key sentences: _第 3 页_第 4 页第第 第