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1、供应商纠正预防措施报告(SCAR )(Supplier Corrective Actio n Report)【BYD IQC 填写】报告编号：SCAR-SH-108628-1-091104-01产品名称Material Name塑胶面壳NEPTUNE黑色喷漆产品料号Material No.448201产品批号Batch No.P35000295740-0020-0002供应商名称Supply Name浙江华腾电子有限公司供应商代码Supply Code108628来料日期Receiving Date2009/11/04发现场所PlaceIQCIPQCOQC客户投诉异常等级Classificat
2、ion1级II级III级响应时间Response time国内：3日内回复 within 3 days; 国外：7日内回复 within 7 days （特殊情况双方可协商）异常现象描！c 一标准要求：限度看板；实际情况：表面有划痕；抽检数量：47 ;不合格数量：15。填写人Initiated By钟静填写日期Initiated Date2009-11-18【供应商填写】D0 :准备 Preparation主题SubjectNEPTUNE塑胶面壳有划痕接收日期Date Received20009/11/19D1 ：团队 Team先锋Pion eer方晟组长Team Leader陈忠平成员Tea
3、m Members郑玲英吴钦叔杨伟利徐永洪李阿林D2 :问题描述Problem Description塑胶面壳NEPTUNE黑色喷漆：表面有划痕；抽检数量:47PCS ;不合格数量:15 PCS。编制人In itiated By方晟日期Date2009/11/19D3 :应急措施 Con tai nment Actio n(s)指派专人对库存的塑胶面壳逐个仔细挑选。责任人Resp on sible方晟完成日期Completi on Date2009/11/05D4 :根本原因Root Cause(s)1、注塑过中脱模不畅，留下划痕。2、后道加工过程中操作不当，造成的划伤。3、搬运和运输过程式中
4、，磕碰留下的划痕。责任人Resp on sible陈忠平方晟完成日期Completi on Date2009/11/06D5 :纠正措施Permanent Corrective Action(s)1、对脱模面进行抛光减少划伤，定时喷涂脱模剂减小脱模阻力。2、加工中须逐个摆放，不可交错或堆集码放，以免相互间磨擦起痕。3、移动或运输过程中轻拿轻放，避免意外磕碰致使产品表面留下划痕。责任人：Resp on sible:陈忠平郑玲英吴钦叔完成日期:Completi on Date:2009/11/06D6 :效果验证Effectiveness Verification以上方法正在实施当中已初见成效，划
5、痕比例较以前有所下降，约15%左右。责任人Resp on sible陈忠平方晟完成日期Completi on Date2009/11/06D7 :防止再发生 Actio ns to Preve nt Recurre nee1、 定期检查模具内腔的光洁度，（约注塑5000模观察一次）。2、定时喷涂脱模剂，（约注塑 20模喷一次，喷量适中）。3、后续加工时严格按规定流程进行，品质部全程跟进监督。4、针对岀现的不良现象召集小组成员现场评估改良，确保表面光洁。责任人：Resp on sible:陈忠平方晟李阿林完成日期:Completi on Date:2009/11/06D8 :关闭、总结及经验Cl
6、osure - Conclusion - Learning后续效果须发至厂方确认后，由我方完善和改良。责任人Resp on sible陈忠平方晟日期Date2009/11/07关闭人Closed By陈忠平关闭日期Closed Date2009/11/07【备注：8D栏位说明】各栏位填写说明 Column filled instruction:1.如果栏位空间不够，请自行调整或增加必要的附件；If the space isnt enough, pls adjust the size or add necessary attachments;2.在必要栏位插入图片、附件、压缩文件、图表等内容；I
7、nsert pictures, files, attachments, compress files, charts, etc. if necessary;模板项目Template Item解释说明ExplanationDO、D1主题 Subject抱怨的主要内容 Main content of the complaint describe as a subject接收日期Receiving Date抱怨接受到的时间The time when accepted the complaint.先锋Pioneer一般为主管阶层，监督小组的进度，支援及对决策决定权力。The person often
8、comes from themanagement in general, responsible for supervising, supporting and decision-making in the team work.组长Team Leader领导小组成员按计划完成小组各项活动Lead the members to complete each activity according to the action plan.成员Team Members各部门相关人员，如：PE, QA, ME, 等相关人员 Relevant personnel of each dept., e.g. PE,
9、 QA, QE,ME, etc.D2问题描述Problem Description陈述接受到抱怨的具体内容，可插入附件、图片等相关信息Describe the content of this complaint, andinsert relevant information such as attachments, pictures, etc.责任人Responsible:编制此份报告者Name of individual responsible for establishing this report完成日期Completion Date:问题描述填写完成时间The date when th
10、e problem description filled outD3应急措施Containment Action(s)描述接受到客户抱怨所采取的应急措施，含对在制品，运输途中，仓储，顾客工厂等地方采取的措施(24小时内完成)Describe actions after receiving customer complaints, it contains the actions taken onproducts on-line, in-delivery, storage and customer factory, etc.(completed within 24 hours)责任人Respons
11、ible:制定应急措施的责任人Name of individual responsible for establishing emergency action完成日期Completion Date:应急措施的完成时间The completion date of containment actionsD4根本原因Root Cause(s)从发生原因、流岀原因、流岀而未检测岀等方面进行详细的分析，可插入分析图、数据、图片等进行说 明(7天内完成)Use this section to provide a detailed explanation/results of the Root Cause
12、Analysisincluding occurred reason, escape reason, escape but not detected reason. Insert analysis chart, data, pictures to demonstrate.(completed within 7 days).责任人Responsible:分析原因责任人Name of individual responsible for root cause analysis完成日期Completion Date:根本原因分析完成时间The completion date of root cause
13、 analysisD5纠正措施Permanent CorrectiveAction(s)描述详细的纠正措施计划，跟进计划执行情况并提供相应的证据(含：图片、数据、图表、测试报告等)(14 天内完成) Use this section to provide a detailed explanation of the Corrective Action Plan, followup the implementation of plan and provide relevant evidences (pictures, data, charts, inspectionreports, etc). (
14、completed within 14 days)责任人Responsible:措施执行人Name of individual responsible for implementing the action.完成日期Completion Date:措施完成时间The completion date of actionsD6效果验证EffectivenessVerification提供相关的证据显示问题已得到改善，如：图片、文件、数据等(14天内完成)Provide relevant evidences to prove the problem has been improved, e.g. p
15、ictures, documents, data, etc.(completed within 14 days)责任人Responsible:验证人Name of individual responsible for verifying the effectiveness完成日期Completion Date:验证完成时间The completion date of verificationD7防止再发生Actions toPrevent Recurrence证明通过改善可以防止类似问题的发生或将此改善行动拓展于类似的过程以防止再发或标准化于我们现行的过程，(如：控制计划，形成文件，设备、夹具
16、改造等)Use this section to provide improvementevidence to prevent complaints recurrence; or transform preventive actions into process or standardize our current process to avoid recurrence. (Control plans, documents, equipment/jig updates, etc.)责任人Responsible:预防措施制定和执行者Name of individual responsible fo
17、r the establishment and implementation of preventive action完成日期Completion Date:预防措施完成时间The completion date of preventive actionsD8关闭、总结及经验Closure - Conclusion -Learning内部对此次抱怨的经验总结The internal Closure - Conclusion - Learning of this complaint责任人Responsible:8D 小组组长 Name of Team leader日期Date:小组组长填写完成日期The completion date of the team leader关闭人Closed By:内部与客户联系确认关闭的责任人The internal responsible personnel confirms the problem is closed with the customer.关闭日期Closed Date:与客户确认关闭的日期The closed date which confirmed with customer.