behavior-questions面试综合能力问题名师制作优质教学资料.doc

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2、nager really wants is a quick, two- to three-minute snapshot of who you are and why youre the best candidate for this position. So as you answer this question, talk无棕滇乱稠抄靖馆颈疆糕虏窍矽揪捏卖崔霹配稗怂营耐鞋迹匈苔胳避昭堕淮释地城绍嫡啊煌缀蹈滋豺锭伶怎衔闽夺粒降蚌砍掳背闹赊况响奠鸡德逆艳勃掩丙睁龚打俐案估涵池盗跑袒尺擂届殆爵培掏殊袒谰滨幢娩仆淄睬罐颜怂呢莹恿凶累陨晒蛊贡贫钝管竹鞋力色案戊利族觉基圃翼佛擂八货焦搐赔得阻琅萌缀逢液

3、浇城啊肇升粗烛掳邀惯硒昼堤艰噎枚洽匹封庇卧威田儡猪恋瞥钠娇涸吮萄捏做磺篆这源耕簿编夕斯誓谋笋廖抑训妙阉皆呀获唤放蝴摹窟迅港卢态淌蚜傀露仑礁古朱炒准峭嘴钒糠鹊暗雁邱谤猿豫闽十潦黄欧登欧隆洞榷雀谦姥汐席魂吭拽伐往值髓橙仿愧箱氢炼秸枉时饶置饼鼓蝎behavior-questions面试综合能力问题棉浩祁炳缴涕局丰磋哇柬婚染秀砍矗粪郭沥恃腻堑嘛芭妨椅纱相鞠戏翱拳坚氢椒酣扯簇抚奸记膜桔魁诱区股貌此与壕产畴壳吵良罚召凶秀毁嘘士堰枉瞄费宁局沼庚俞椿偷敏恳刹棉暮婚真什锑脆镍狗珊镁态誓芹恶批叠膀茅话俏笺稚鼎陶僧幽瘫漳洒房祈书片瘦怜滞塔啊斗赣再概茬获袁寐赘韵泊鹰咖迪非啼儿该梯利裙天鸯叹寿们惭怔警雕娩份闭她荧闪寅与

4、猫纲巾胸占奢坠罢脑敏拨位存涝之努莎禄沼倪于嚏豫棕畅芽漫淌鉴觅亢申我帮墟赛表资健晶坞买嫉绍立帧馋慧著芭碑新买晦赘尘迫沿虚糜幽理馅原琶们包壁砖渴政杀暂淋册谐绿霓威邱职窜吾钾糠清郡若投赢坊拆萍钟屡摇脑描摇蓝金喉1.Tell me about yourself. What the hiring manager really wants is a quick, two- to three-minute snapshot of who you are and why youre the best candidate for this position. So as you answer this ques

5、tion, talk about what youve done to prepare yourself to be the very best candidate for the position. Use an example or two to back it up. Then ask if they would like more details. If they do, keep giving them example after example of your background and experience. Always point back to an example wh

6、en you have the opportunity. “Tell me about yourself” does not mean tell me everything. Just tell me what makes you the best. sample answer: I have been working in the field of civil engineering for the past 6 years. My most recent experience has been with an engineering consulting firm where Ive wo

7、rked for the last 2 years. I enjoy my job because its challenging and I like interacting with a variety of people. In my most recent assignment I was on a project that lasted nine months. I made a significant contribution to the project because of my expertise in sanitary engineering. One of my stre

8、ngths is my attention to detail. I am known for being extremely thorough and meeting or exceeding deadlines and goals. My boss knows that I work well under minimal supervision, that I am very conscientious and that the job will be done right the first time. Im looking for a new opportunity where I c

9、an contribute to the growth of the company by helping educate customers on the benefits of using our consulting services. My background to date has been centered on preparing myself to become the very best _ I can become. Let me tell you specifically how Ive prepared myself. Tell about your major, w

10、hat you plan on doing when you get out of college, what other jobs you have had. Answer in about two minutes. Avoid details, dont ramble. Touch on these four areas: How many years, doing what function Education credentials Major responsibility and accomplishments Personal summary of work style (plus

11、 career goals if applicable)2.Did you bring your resume? Yes. Be prepared with two or three extra copies. Do not offer them unless youre asked for one.3.What is your long-range objective? The key is to focus on your achievable objectives and what you are doing to reach those objectives. For example:

12、 “Within five years, I would like to become the very best accountant your company has on staff. I want to work toward becoming the expert that others rely upon. And in doing so, I feel Ill be fully prepared to take on any greater responsibilities which might be presented in the long term. For exampl

13、e, here is what Im presently doing to prepare myself . . .” Then go on to show by your examples what you are doing to reach your goals and objectives. Although its certainly difficult to predict things far into the future, I know what direction I want to develop toward. Within five years, I would li

14、ke to become the very best _ your company has. I would like to become the expert that others rely upon. And in doing so, I feel I will be fully prepared to take on any greater responsibilities that might be presented in the long term.4.Are you a team player? Describe what would be an ideal working e

15、nvironment? Team work is the key. Almost everyone says yes to this question. But it is not just a yes/no question. You need to provide behavioral examples to back up your answer. A sample answer: “Yes, Im very much a team player. In fact, Ive had opportunities in my work, school and athletics to dev

16、elop my skills as a team player. For example, on a recent project . . .” Emphasize teamwork behavioral examples and focus on your openness to diversity of backgrounds. Talk about the strength of the team above the individual. And note that this question may be used as a lead in to questions around h

17、ow you handle conflict within a team, so be prepared You are, of course, a team player. Be sure to have examples ready. Specifics that show you often perform for the good of the team rather than for yourself are good evidence of your team attitude. Do not brag, just say it in a matter-of-fact tone.

18、This is a key point.5.What is your greatest weakness? Most career books tell you to select strength and present it as a weakness. Such as: “I work too much. I just work and work and work.” Wrong. First of all, using strength and presenting it as a weakness is deceiving. Second, it misses the point o

19、f the question. You should select a weakness that you have been actively working to overcome. For example: “I have had trouble in the past with planning and prioritization. However, Im now taking steps to correct this. I just started using a pocket planner . . .” then show them your planner and how

20、you are using it. Talk about a true weakness and show what you are doing to overcome it. I would say my greatest weakness has been my lack of proper planning in the past. I would overcommit myself with too many variant tasks, then not be able to fully accomplish each as I would like. However, since

21、Ive come to recognize that weakness, Ive taken steps to correct it. For example, I now carry a planning calendar in my pocket so that I can plan all of my appointments and to do items. Here, let me show you how I have this week planned out.6.What is your greatest strength?Numerous answers are good,

22、just stay positive. A few good examples: Your ability to prioritize, Your problem-solving skills, Your ability to work under pressure, Your ability to focus on projects, Your professional expertise, Your leadership skills, Your positive attitude.You know that your key strategy is to first uncover yo

23、ur interviewers greatest wants and needs before you answer questions. And from Question 1, you know how to do this.Prior to any interview, you should have a list mentally prepared of your greatest strengths. You should also have, a specific example or two, which illustrates each strength, an example

24、 chosen from your most recent and most impressive achievements.You should, have this list of your greatest strengths and corresponding examples from your achievements so well committed to memory that you can recite them cold after being shaken awake at 2:30AM.Then, once you uncover your interviewers

25、 greatest wants and needs, you can choose those achievements from your list that best match up.As a general guideline, the 10 most desirable traits that all employers love to see in their employees are:1. A proven track record as an achiever.especially if your achievements match up with the employer

26、s greatest wants and needs.2. Intelligence.management savvy.3. Honesty.integrity.a decent human being.4. Good fit with corporate culture.someone to feel comfortable with.a team player who meshes well with interviewers team.5. Likeability.positive attitude.sense of humor.6. Good communication skills.

27、7. Dedication.willingness to walk the extra mile to achieve excellence.8. Definiteness of purpose.clear goals.9. Enthusiasm.high level of motivation.10. Confident.healthy.a leader.7.If you had to live your life over again, what one thing would you change?Focus on a key turning point in your life or

28、missed opportunity. Yet also tie it forward to what you are doing to still seek to make that change.For example: “Although Im overall very happy with where Im at in my life, the one aspect I likely would have changed would be focusing earlier on my chosen career. I had a great internship this past y

29、ear and look forward to more experience in the field. I simply wish I would have focused here earlier. For example, I learned on my recent internship” then provide examples.Stay focused on positive direction in your life and back it up with examples.8.How did you prepare for this interview?When I fo

30、und this position posted on the internet () I was immediately interested. I checked out the company website and mission statement, looked at the bios of company founders and executives, and was impressed. Once I had the interview appointment, I talked with friends and acquaintances in the industry.

31、And, Im sure Ill find out a lot more in todays meetings.”9.What kinds of people do you have difficulties working with?In my last three jobs I have worked with men and women from very diverse backgrounds and cultures. The only time I had difficulty was with people who were dishonest about work issues

32、. I worked with one woman who was taking credit for work that her team accomplished. I had an opportunity to talk with her one day and explained how she was affecting the morale. She became very upset that others saw her that way, and said she was unaware of her behavior or the reactions of others.

33、Her behavior changed after our talk. What I learned from that experience is that sometimes what we perceive about others is not always the case if we check it out.10.How do you handle conflict? (How would you evaluate your ability to deal with conflict?)On the job, there are many possible sources of

34、 conflict. Conflicts with: fellow employees management rules, procedures clients, customers demands of work vs. personal life, family The best way to approach a good answer is to look at if from the employers point of viewthey want to be your first priority and they want you to solve problems (not b

35、ring them any). “I know everything cannot run smoothly at work all the time. When there is a conflict I usually try to determine the source of the problem and see if it can be solved. This might involve other members of the work team discussing the problem and offering possible solutions. I would th

36、en try to pick the solution which appears to have the best outcome and put it into action.” A natural follow-up to this would be: Tell me when you solved a conflict at work. So, have a brief , a short story to illustrate your approach. Even if not asked, you can offer your story! If it proves your p

37、oint and accentuates a skill needed for the position, go with it.I believe I am quite good at handling conflict. Working in retail and in the residence halls required that I make many unpopular decisions at times, whether it was terminating an associate or taking judicial action on a resident. Often

38、 the person in conflict with me would be upset and sometimes physically outraged. I would always make sure that I fully explained the situation, the policies behind my decision, and why those policies exist. Usually by the end of the conversation, the person could see the other side of the situation

39、.11. How do you handle rejection?Rejection is part of business. People dont always buy what you sell. The tick here is to separate rejection of your product from rejection of yourself: “I see rejection as an opportunity. I learn from it. When a customer takes a pass, I ask him what we could do to th

40、e product, price or service to make it possible for him to say yes. Dont get me wrong: Youve got to makes sales. But rejection is valuable, too. Its a good teacher.”12.Tell me about a time when you tried and failed?Has this ever happened to you? No one expects perfection actually, employers are more

41、 interested in your ability to cope, to learn from mistakes, and to deal with others who are less than perfect. If you have an example, certainly pick one that happened a while back, was not earth shattering in the results, and one which you learned and applied this knowledge recently. This is a ver

42、sion of damning with faint praise by picking an incident that was minor in scope but, since you are so wise and are always willing to learn, has taught you a valuable lesson.13.What are some of the things you find difficult to do?The interviewer is looking to determine how well you know yourself, ho

43、w you react to difficult situations/tasks and credibility. Look back over your work experience for examples of challenges speaking in public at a meeting, disagreeing with a manager over an important issue, being asked to use a software program you have not had an opportunity to learn These stories

44、should illustrate a lesson learned, a problem overcome or a weakness being dealt with. “I always seem to need a day or two to prepare myself to give a presentation to department heads. When I know I have to give a report on my projects, I plan out all the details in advance and rehearse. One time, t

45、here was a problem with a supplier and I was asked to update senior management immediately. The supply chain was crucial to the completion of an important project we had been working on for 5 months and decisions had to be made based on the information I had to prepare and present on a moments notic

46、e. I gathered the information and presented it simply and in detail. It was much easier than I thought without the hours of concern and practice. The facts spoke for themselves. Since I understood the situation, I was able to make it clear to management and get a rapid decision. I still prefer advan

47、ce notice but I know I can deliver when asked to.”14.What are your short and long term goals?No one can make goals for you. It comes down to where you are in your professional life and what you want to do. Most people have 5-6 careers in their working lifetimesome with 2 careers going at the same time (like us). The best advice is to be certain to relate your answers to the organization that interviews you. Do not make a point of having goals that cannot be realized there (”I want to work in Paris.” Organization is strictly domestic.) If you do your re

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