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1、：你喜欢 “ 走自己的路，让他们说去吧 ” ！但你在班里似乎从不张扬，总是默默无闻的，用自己优秀的学习成绩证明着你的实力。你思维灵活，接受能力较强，勤于思考，作业本上那工整的字迹，是你文静开出的花朵。你文静有余而活动不足，希望你能再接再厉，百尺竿头更进一步谢谢你看完全篇文本，希望所编写的内容对你有所帮助！你有好的想法和见解可以编辑文档添加上去。它虽然不像主课那样被学校、家长、学生、甚至是社会所重视，但是我感觉它在人的成长中有很大的作用，尤其对一个正在塑造自己的小学生而言.因此我要积极转变观点：你喜欢： “ 失败永远比成功更有吸引力。 ” 也许是你失败太多拿来自嘲自勉，也许你尝到了失败之后的成功
2、更加甘甜。但无论因为哪种情形，在决定命运的时候，希望你是成功者，那么希望你能早日振作起来，让智慧的火花早日闪烁起来。你喜欢 “ 世界上最宽阔的东西是海洋，比海洋更宽阔的是天空，职位描述文件职位识别信息职位名称Assistant Manager, Planning & Development所属部门Contact Center职位编号所在城市工作地点Contact Center出差要求无偶尔经常常驻版本号V1.0生效日期2005年6月15日工作网络关系直接上级职位Head, Travel Academy汇报职位直接下级职位Training Leaders (Application/E-porta
3、l & leadership Development) & Administrator人员管理权限薪酬无建议权 决定权直接下级人数3绩效无 建议权 决定权直接管辖团队5-7配备无 建议权 决定权业务指导职位Sr. VP, Contact Center; General Managers of other departments对职位产生影响的外部机构受到职位影响的外部机构任职资格教育程度Graduate专业方向training, human resources or social science工作经验 4 year or above in Customer Care or Call Cent
4、re Operation experience in which one year should be in supervisory or above 行业经验培训经历管理技能 Control Planning Delegation Coordination专业技能 managerial experience of training in MNC corporations通用技能 Communication Leadership and people management 职位目的与职责职位目的（存在的理由，限制和目标）To lead a team of training leads to s
5、upport efficient operations of the contact center as well as various business lines of the company as a whole.职责范围(名称、定义、该职责所要达到的结果/目标)责任级别（全部/部分/协助）衡量标准(数量、质量)Operational level To recommend and formulate training strategy and execute training plans To develop management trainee and leadership progr
6、ams as to supplement quality leaders for business growth To partner with external training solution providers to deliver training classes To formulate and monitor training budgets To ensure the performance of new recruited and existing contact centre ops. Staff To formulate and deploy new technology
7、 and training plans for sake to improve staff performance and develop potential leaders to cope with ongoing business growth To recommend and implement new training methods for sake to improve training effectivenessAll KPIs for internal training support Internal customer satisfaction External customer satisfaction Staff attrition