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1、单击单击 此处编辑处编辑 母 版标题样标题样 式 单击 此处编辑 母版副标题样 式 新编剑桥商务英语unit81 L/O/G/O Module 8 8.1 Training 4 Reading: Training courses 1 2 3 5 Listening: Assessing training needs Speaking: Giving reasons for and against Grammar: -ing form and infinitive Speaking: Discussing training needs 新编剑桥商务英语 unit8 2 Reading 1. Wh
2、at kind of course have you done? What do you think makes an effective course? The teacher The facilities The approach/methods How much it responds to your needs The extras (lunch, comfort, etc.) 新编剑桥商务英语 unit8 3 2. Imagine you are a training manager and you receive information on the two courses bel
3、ow. Read these statements from people at your company and decide which course would suit them. THE EFFECTIVE LEADER TEAM BUILDING 新编剑桥商务英语 unit8 4 training courses THE EFFECTIVE LEADER This online course will make you a more effective leader whether youre responsible for leading a project, a team, a
4、 unit, a department or even a company! Whatever your role, were assuming you must lead people in order to achieve results. This course focuses on ACTION you can take to ensure people follow you so you get results. Duration: Approx. 2 hours. This is an online product and for a single user. Course pri
5、ce: 50.00 + 8.75(VAT)= 58.75 BUY NOW TEAM BUILDING Organisations have always relied on teams in some form. But now there is more emphasis on groups of people working in teams, taking joint responsibility for achieving standards and meeting objectives. This course explores the key factors that make t
6、eams effective and the skills required to build, strengthen and maintain the team. Duration: Approx. 2 hours. This is an online product and for a single user. Course price: 50.00 + 8.75(VAT)= 58.75 BUY NOW 新编剑桥商务英语 unit8 5 Im responsible for then people but I find it hard to get the best from them.
7、The problem with our company is that departments never seem to know what the other is doing. Why dont my staff do what I ask them? Im really prefer working on my own. I get so much more done. 新编剑桥商务英语 unit8 6 Listening: Assessing training needs 1. Listen to a conversation between a training manager
8、and Sergio. 1) Which course does Sergio want to take? Why? 2) What do Sergio and the training manager disagree on? Sergio wants to take both of the courses because they will help him with his new role. They disagree on whether online training is as effective as face-to-face training. 新编剑桥商务英语 unit8
9、7 2. Listen again. Work in pairs. Student A: Listen and list the training managers arguments for online training on the left of the table. Student B: Listen and list Sergios arguments for face -to-face training on the right of the table. Online trainingFace-to-face training - you dont need to go awa
10、y - you arrange things around your work - you can communicate with other people on the course - you can do it from home - its cheaper - you get new ideas from other people on the course - networking - you can ask the tutor questions 新编剑桥商务英语 unit8 8 Listening script M=Manager S=Sergio M: Come inoh h
11、ello, Sergio S: Hi, sorry for being late. Someone needed to speak to me. Anyway, Ive looked at those courses you suggested doing M: And? S: Yes, They both look good. Im interested in doing both of them. M: Good, I thought they might help with your new role. S: Yes, well. It involves telling people w
12、hat to do but Im also working with other managers too. M: Ok, So would you like to enroll for both of them? S: Yes, but I cant afford to take any more tome off this month. Im already behind. M: But these are online. You dont need to go away. S: What do you mean? M: Online means you train by using th
13、e Internet. I think you receive the articles to read and had some exercises. 新编剑桥商务英语 unit8 9 M: Yes, like that but on the Internet. Its great because you dont have to go away and you arrange things around our work S: The problem is that Id prefer to have a course with other people in a room. You ge
14、t lots of new ideas that way. specially.on a course called Team Building. If I do it online, I wont have the opportunity for networking with people. And you can ask the tutor questions. M: Youre right, but I also think many online courses even have a place where you communicate with other people on
15、the course. S: Hmm, but I dont think it is the same. Besides , if Im working at my desk I always stop to answer the phone or someone asks me to do something. M: Well, why not do it from home? S: I dont understand M: Take an afternoon off and use your computer from home. That way no one can interrupt
16、 you. The other thing is that if you want to do both courses, its cheaper if you do them online 新编剑桥商务英语 unit8 10 Can you think of any more arguments for and against online training? Online trainingFace-to-face training Relaxed and more comfortable; More flexible, may do it any time and anywhere Mor
17、e personal and interactive; More direct, closer, hearing the voice of the other person in real time; More natural, feel better 新编剑桥商务英语 unit8 11 Speaking: Giving reasons for and against 1. Useful expressions: Giving reasons forGiving reasons against Its great because One advantage is that Another go
18、od reason is Youre right, but I also think The other thing (reason) is that The problem is that One big disadvantage with that is One argument against that idea is I dont think 新编剑桥商务英语 unit8 12 2. Work in pairs. Role play these discussions. Take turns to give reasons for and give reasons against. G
19、iving reasons forGiving reasons against Exciting because it feels like an excursion. A good opportunity to do a course while enjoying the country view. Good to be away from the hustle and bustle of the city and get close to nature. Want to spend the weekend with family. Weekend is the time for relax
20、ation after a weeks work, not a time for work. 1) Your manager wants everyone in the department to spend an unpaid weekend in the country on a team-building course. 新编剑桥商务英语 unit8 13 2) Some employees have asked for flexitime and the opportunity to work from home. Giving reasons forGiving reasons ag
21、ainst Achieve a better balance between work and life. Can have more time for further education and learning new skills. Help those with families spend more time together. Can reduce child care costs and have more time with families. Need to be self-disciplined and self-motivated. Sometimes it is har
22、d to differentiate between work time and private time. Can be hard to stay motivated without the support of colleagues. 新编剑桥商务英语 unit8 14 3) The company wants to replace your English teacher with lessons on a computer. Giving reasons forGiving reasons against Jobs today require a working knowledge o
23、f certain computer skills. Computer skills are important to help raise efficiency. Computer skills are something you need to survive and prosper in todays fast-changing workplace. Compared to computer skill, English is more important for a company in international trade; English is important for Int
24、ernet marketing since it is the universal language on the Internet. English is useful in doing business with foreign clients since it is a commonly used language . If a company wants to go global, its staff should be good at English. 新编剑桥商务英语 unit8 15 Grammar: -ing form and infinitive 1. Complete th
25、ese sentences from the conversation between Sergio and his training manager. Write the verb in brackets as an ing form or infinitive. 1) Im interested in _ (do) both of them. 2) It involves _ (tell) people what to do. 3) So would you like _ (enroll) for both of them? 4) Yes, but I cant afford _ (tak
26、e) any more time off this month. 5) Online means you train by _ (use) the Internet. 6) Oh, I see. I remember _ (do) something similar by post. 7) The problem is that Id prefer _ (have) a course with other people in a room 8) If I do it online, I wont have the opportunity for _ (network) with people.
27、 9) If Im working at my desk I always stop _ (answer) the phone 10)The other thing is that if you want _ (do) both courses, its cheap. 新编剑桥商务英语 unit8 16 2. Read this conversation. Underline the correct word. Manager: Hi, Sergio. Take a seat. (1) Would / Do you like to have a coffee? Sergio: That wou
28、ld be nice. Two sugars, please. Manager: Oh Im sorry. I didnt remember (2) to ask / asking for any this week. I only have milk, Im afraid. Sergio: No problem. Ill have it black, please. Manager: Really? I (3) cant stand / hate to drink it without milk. Anyway, about your course. Weve (4) arranged /
29、recommended sending you away for a few days rather than doing it online. Is that OK with you? Sergio: Sure. I always (5) prefer / enjoy to work with a group of people rather than on my own. 新编剑桥商务英语 unit8 17 语法小结要点解释： 1) 在动词+介词后使用-ing形式： eg. Shes working on fixing the problem. Have you thought of mo
30、ving into sales? Im interested in seeing your plan for this. 2) 在一些固定动词后使用-ing形式，这些动词包括consider, delay, dislike, enjoy, mind, postpone, practise, recommend, suggest等。 eg. Have you considered changing the color? Would you mind waiting? Lets postpone training everyone until next month. 3) 一些动词只跟不定时，这些
31、动词包括afford, arrange, decide, manage, want等 。 eg. We cant afford to do this. Shall we arrange to meet again in an hour? Do you want to take this course? 新编剑桥商务英语 unit8 18 4) 一些动词既可跟-ing也可跟不定式，这些动词包括advise, propose, begin, continue, like, prefer等。 eg. We advise you to take two weeks off. / We advise t
32、aking two weeks off. 5) 一些动词跟-ing和跟不定式意思会有很大不同。 eg. I stopped working there years ago. I stopped to work on this new project. 另外一些动词则没有什么区别。 eg. We prefer to stay at home during the week. / We prefer staying at home during the week. 新编剑桥商务英语 unit8 19 Speaking: Discussing training needs Work in pairs
33、 and role-play this situation. Student A: You are a training manager. You sent the memo below to all staff. Meet with an employee to discuss which course will be useful for him or her to attend. Use some of these phrases: Which courses would you like? Would you prefer? Do you want? Are you intereste
34、d in? How good are you at? How much of your job involves? 新编剑桥商务英语 unit8 20 Student B: Read this memo from your training manager and discuss which courses might be suitable. Try to use some of these phrase: Id like / I wouldnt like Im (not) interested in Im quite good at I cant afford My job involve
35、s 新编剑桥商务英语 unit8 21 Please note that we still have places available on the following one- day courses. All training takes lace in our training rooms. Please arrange to meet with me as soon as possible to discuss your needs and requirements in order to enroll you. The courses are as follows: effectiv
36、e selling presentation skills negotiating by phone cross-cultural awareness team building leading a project spreadsheets and databases computer skills 1 & 2 (building and maintaining a website) To: All staff From: The training manager Subject: Available training courses this autumn Which courses wou
37、ld you like? Would you prefer? Do you want? Are you interested in? How good are you at? How much of your job involves? Id like / I wouldnt like Im (not) interested in Im quite good at I cant afford My job involves 新编剑桥商务英语 unit8 22 Reading Listening Listening Writing Responding to a letter of compla
38、int The importance of listening Good and bad listener Showing youre listening Speaking A letter of complaint Vocabulary 8.2 Showing youre listening Linking phrases 新编剑桥商务英语 unit8 23 Reading 1. How do you know when someone is listening to you? (a good listener) Look like he/she cares about my remarks
39、 Show interest Ask relevant questions With direct eye-contact and an attentive expression Without any look of distraction Not doing other work, like answering emails or looking at the screen of his/her computer 新编剑桥商务英语 unit8 24 2. Read this article about listening. In some lines there is one extra
40、word. Write it at the end of the line. Write CORRECT if there is no extra word. The importance of listening 0. Women tend to be very good at it. Men are usually the worse. Not doing 1. it might lead to conflict but using it such effectively can lead both sides to 2. Comprise and agreement. Listening
41、 and more importantly, that showing 3. Youre listening is one of the most useful skills as in business. Firstly, you 4. can use it to coach and develop your staff by asking them questions 5. and for reserving your comments or feedback for later. Secondly, effective 6. listening means to avoiding int
42、erruption or formulating a response even 7. Before the other speaker has been finished. This can prevent disagreement 8. Take on angry customers on the phone, for example. A few simple phrase 9. To show you see their few point of view will calm them down and make 10. Them ready to be helped by. So n
43、ext time youre preparing to speak, pause 11. and ask yourself: Have I listened to them? Do they know Ive listened? THE SUCH THAT AS CORRECT FOR TO BEEN ON FEW BY CORRECT 新编剑桥商务英语 unit8 25 Listening: Good and bad listeners 1. Listen to four conversations. In each conversation, is the other person a g
44、ood or bad listener? How do good listeners show they are listening? Conversation 1 GOOD / BAD Conversation 2 GOOD / BAD Conversation 3 GOOD / BAD Conversation 4 GOOD / BAD Good. The person asks questions and use encouraging words like “really?” Bad. The person interrupts and gives an opinion straigh
45、taway. Bad. The person says what to do without finding out how the other person feels. Good. The person checks and shows understanding. 新编剑桥商务英语 unit8 26 2. Read these expressions. Which expressions would you use to show youre listening? Let me check Ive understood you. So what youre saying is Is th
46、at right? Well, of course the answer is simple, isnt it? Let me just stop you there. I see what you mean. Thats interesting. I see. Can I tell you what I think? Why do you think that is? Really? Well, what you need to do is 新编剑桥商务英语 unit8 27 Speaking: Showing you are listening 1. Work in pairs and p
47、ractise using the expressions to show youre listening. Take turns to talk about the following topics for one minutes. The other person uses the phrases to show they are listening. 1) Describe what you did after work last. 2) Explain a difficulty or problem you are currently having with your work. 3)
48、 Complain about something you have recently bought. 新编剑桥商务英语 unit8 28 Vocabulary : linking phrases 1. Read the letter and then answer the following questions. 1st May Dear Mr Le Fever Following the recent experiences of two of my staff with your training company, I have decided to send you some feed
49、back based on their comments. On the 25th April, they attended a two-day computer course in creating PowerPoint presentations. However, on the first day the trainer arrived 30 minutes late, which was followed by a further delay due to a room change. As a result of this nearly 90 minutes was missed. In addition to this, my staff inform me that the approach of the trainer was to let participants discover solutions to problems rather than being told what to d