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1、CONFIDENTIAL,0,Pre-Opening Training Road Map,Training Manager On-board,Training Administration,Training budget approval, FF&E and On-boarding kit Delivery,Pre-opening Training Plan,- 6 months,- 5 months,- 4 months,2 months Prior,Day 0 Opening Date,Review the Implementation of Pre-opening Training Pl
2、an,Pre-opening Training Activity Commencement,Training System,Training System and Trainers Club Establishment,Coordination of System training, Vendor Training and Government Training,1 months Prior,Coordination of Trial Run,September 2007,CONFIDENTIAL,1,Details of Each Stage,Description,Induction Pr
3、ogram for TM includes: Roles & Responsibility World of IHG Winning Ways & IHG Commitment Brand Induction and Brand Service Program Overview Opening Kit I-connect Learning Resource Centre I-connect Training Leader Resource Centre,On-boarding Programs,Recruitment of TM,Training Critical Path,Training
4、FF&E and Budget,Training Department Establishment,On-boarding Kit,Get familiar with the sheet and keep on track Update on bi-weekly basis,Work out Training FF&E list and Training Budget, communicate with GM & FC and get approval,Set up training office, select training team members and get them train
5、ed with IHG knowledge,Design and work out the pattern & content of On-boarding kit and communicate with GM/DHs,Training Manager on-board,Training Administration,CONFIDENTIAL,2,Details of Each Stage,Mass Orientation / Hotel Orientation,Training Plan for EXCOM / DHs (B2-B5),Training Plan for Rank & Fi
6、le (B8-B10),Specialized Program,Work out mass orientation/orientation agenda, communicate with DHs and obtain GMs approval Select the orientation venue and work out the venue decoration plan * Refer to Mass Orientation/Hotel Orientation Program List,Training Program Overview Brand Training IHG Knowl
7、edge and Culture Management Program Management Team Building * Refer to EXCOM/DHs Program List,Training Program Overview Brand Training IHG Knowledge and Culture Accelerated Leadership Development Program * Refer to Supervisors Program List,Program for FO / HSKP Program for F&B Program for Sales Pro
8、gram for Admin * Refer to Specialized Program List,Training Plan for Supervisors (B6-B7),Training Program Overview Brand Training IHG Knowledge and Culture Generic Training Program * Refer to Rank & File Program List,Resources Available in Corporate Office,Training Pack Video Disk Poster & Banner De
9、sign Who To Contact * Refer to Resources Available List,Pre-opening Training Plan,CONFIDENTIAL,3,Details of Each Stage,Mass Orientation / Hotel Orientation Program List,Objective: to help all employees settle into the new working environment quickly and smoothly, by presenting information about the
10、management company, hotel, owner and industry,CONFIDENTIAL,4,Details of Each Stage,EXCOM / DHs (B2-B5) Program List,To be continued,CONFIDENTIAL,5,Details of Each Stage,EXCOM / DHs (B2-B5) Program List,By*: how many months before opening,Continued,CONFIDENTIAL,6,Details of Each Stage,Supervisors (B6
11、-B7) Program List,CONFIDENTIAL,7,Details of Each Stage,Rank & File (B8-B10) Program List,To be continued,CONFIDENTIAL,8,Details of Each Stage,Rank & File (B8-B10) Program List,Continued,CONFIDENTIAL,9,Details of Each Stage,Specialized Program List,CONFIDENTIAL,10,Details of Each Stage,Resources Avai
12、lable in Corporate Office,CONFIDENTIAL,11,Details of Each Stage,Pre-opening Generic Training Plan,Pre-opening Departmental Training Plan,Training Policy & Procedure and Training Forms,Communicate with DHs, work out generic training plan and obtain GMs approval Issue generic training plan to all depa
13、rtments for implementation,Issue Pre-opening Training Plan template and requirement Collect Training Plan, Task List, SOP and Flowcharts Consolidate Training Plan and submit to GM for review Monitor and coordinate the implementation of Departmental Training,Select departmental trainer according to c
14、ertain criteria Establish Trainers Club, issue Job Description and explain trainers responsibility Conduct trainers skills workshop, like MTD, CTC and GTC, etc Set up Training Review System and evaluate trainers performance on regular basis,Trainers Club,Communicate with DHs, implement inter-departm
15、ent cross training inside the hotel Identify training needs, send potential employees to sister hotels for cross exposure Send group of employees to sister hotels for pre-opening on-job training,Cross Training,Adapt Training P&Ps, communicate with GM Tailor Make Training Forms Distribute and explain
16、 Training P&Ps and Forms to all DHs and Trainers Implement P&Ps and start using forms in daily training activities,Training System,CONFIDENTIAL,12,Details of Each Stage,PMS Training Opera,PABX Training,POS Infrasys Training,Liaise with FC, IT Manager and FOM Provide venue and necessary facilities Ma
17、ke coordination and record accordingly,Liaise with DOE, IT Manager and FOM Provide necessary facilities Make coordination and record accordingly,Liaise with DOSM, IT Manager and FOM Contact Regional Revenue Trainer for preparation Provide venue and necessary facilities Make coordination and record a
18、ccordingly,Holidex Training,Liaise with FC, IT Manager and DOHR Provide venue and necessary facilities Make coordination and record accordingly,HR System Training,Liaise with FC, IT Manager, FOM and DOFB Provide venue and necessary facilities Make coordination and record accordingly,Liaise with FC a
19、nd IT Manager Provide venue and necessary facilities Make coordination and record accordingly,Accounting System Training,Coordination of System Training,CONFIDENTIAL,13,Details of Each Stage,Description,Liaise with FOM and local PSB for Front Desk Registration Regulation Training Liaise with Securit
20、y Manager and local PSB for Fire and Safety certification Training,HACCP / Hygiene,PSB Training,Lodging System Training,Steward Chemical Training,HSKP/ Laundry Chemical Training,Wine / Cigar Knowledge,Liaise with FOM, HSKPer and DOE for Lodging system operation process Training,Liaise with Exe. Chef
21、 and Chief Steward for Food Hygiene, Breakage Control and Chemical Knowledge Training,Liaise with HSKPer and Laundry Manager for Cleanser Training,Liaise with DOFB and Beverage Manager for Wine / Cigar Knowledge Training,Credit Card Training,Liaise with FC and local bank professionals for credit car
22、d knowledge and operation process training,Liaise with local Hygiene authority for HACCP/ Hygiene Training,Coordination of Vendor Training,Coordination of Government Training,CONFIDENTIAL,14,Documents,Scheduling / Procedures,Details of Each Stage,Coordination Meeting,Employee Matters,Select departme
23、ntal coordinator for trial run Hold coordination meeting to announce agreed dates, to explain concept and purpose, roles and responsibilities Hold daily debriefing to provide observation and feedback,Liaise with FOM for check-in schedule and process Liaise with DOFB for meal arrangement Liaise with
24、HSKPer for accommodation arrangement,Confirm the invitees and obtain the approval from GM Design the invitation with all detailed information Design the guest instruction, process and questionnaire Issue necessary props Issue certain scenarios,Guest Matters,Operational/physical problems Inappropriat
25、e operation standard Employee performance and attitude,Feedback/Evaluation,Liaise with DHs for individual departmental briefing on roles and responsibilities Work out trial run duty roster Issue necessary tools and equipment for trial run,Guest Instruction / Process Trial Run Schedule / Questionnaire Employee Duty Roster / Log Book Scenarios Checklist,Objective: to provide an opportunity for all employees to practice skills in a controlled working environment, in order to build confidence and proficiency, and test standards and systems,Coordination of Trial Run,