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1、Chapter 14Operations Planning andScheduling1.Operations planning and scheduling is the process of making sure demand and supply plans are in balance.Answer: TrueReference: IntroductionDifficulty:EasyKeywords: operations planning and scheduling, demand, supply2 .The operations planning and scheduling
2、 process moves from the short term scheduling level to the aggregate level.Answer: FalseReference: IntroductionDifficulty:EasyKeywords: operations planning and scheduling, aggregate level, short term scheduling level3 . A product family is a group of customers, services, or products that have simila
3、r demandrequirements and common processes, labor, and materials requirements.Answer: TrueReference: Stages in Operations Planning and SchedulingDifficulty:ModerateKeywords: product family4 .The best mix of full- and part-time employees is a sales and operations planning decision.Answer: TrueReferenc
4、e: Stages in Operations Planning and SchedulingDifficulty:ModerateKeywords: sales and operations planning decisions, labor mix, full-time, part-time 5.The sales and operations plan typically has a one-year planning horizon.Answer: TrueReference: Stages in Operations Planning and SchedulingDifficulty
5、:ModerateKeywords: sales and operations plan, planning horizon6. A manufacturing firm s sales and operations plan generates both production plan and a staffing plan.Reference: Stages in Operations Planning and SchedulingDifficulty:ModerateKeywords:sales and operations plan, productionplan,staffing p
6、lan7. A services firm s sales and operations plan generates both production plan and a staffing plan.Answer: FalseReference: Stages in Operations Planning and SchedulingDifficulty:ModerateKeywords:sales and operations plan, productionplan,staffing plan8.Scheduling is the day-to-day allocation of res
7、ources to accomplish specific tasks.Answer: TrueReference: Stages in Operations Planning and SchedulingDifficulty:EasyKeywords: scheduling, allocation of resources, tasks9. A master production schedule is a schedule that specifies the timing, size, and sequenceof production for aggregated product fa
8、milies.Answer: FalseReference: Stages in Operations Planning and SchedulingDifficulty:ModerateKeywords: master production schedule10.One objective of a sales and operations minimize changes in production rates.Answer: TrueReference: Managing DemandDifficulty:ModerateKeywords: sales and operations pl
9、an, objectives Complementary products are actions that modify demand and, consequently, resource requirements.Answer: FalseReference: Managing DemandDifficulty:ModerateKeywords: complementary products12.Some waysto manage demand includeanticipation inventories of goods and hiring or laying off emplo
10、yees.Answer: Falseplan is toattempt tobuildingReference: Managing DemandKeywords: anticipation inventories, workforce adjustments13.Revenue managements a way to manage demand by varying price at the right time forvarious customer segments to maximize revenues generated from existing supply capacity.
11、Answer: TrueReference: Managing DemandDifficulty:ModerateKeywords: revenue management, price variations, existing supply capacity4.Anticipation inventory is used to absorb uneven rates of demand or supply.Answer: TrueReference: Sales and Operations PlansDifficulty:ModerateKeywords: anticipation inve
12、ntory15.One distinction between manufacturing and services that affects sales and operationsplans is that services have difficulty creating inventories in anticipation of uneven demand.Answer: TrueDifficulty:ModerateKeywords: service, anticipation inventory16.Undertime is the situation that occurs w
13、hen employees do not have enough productive work for the regular-time workday or workweek.Answer: TrueReference: Sales and Operations PlansDifficulty:ModerateKeywords: undertime, regular time17. A level strategy matches demand during the planning horizon by varying either the workforce level or the
14、output rate.Answer: FalseReference: Sales and Operations PlansDifficulty:ModerateKeywords: level output strategy18.One type of cost considered when preparing a sales and operations plan is inventory holding cost.Answer: TrueReference: Sales and Operations PlansReference: Sales and Operations PlansKe
15、ywords: sales and operations planning, inventory holding cost19.Once a demand forecast has been entered into a sales and operations plan, it cannot be updated since it would skew the process results.Answer: FalseReference: Sales and Operations PlansDifficulty:EasyKeywords: sales and operationsplanni
16、ngprocess, demandforecast20 .The spreadsheet approachto salesand operationsplanning for a services provider includes inventory costs as one factor to be considered.Answer: FalseReference: Sales and Operations PlansDifficulty:EasyKeywords: spreadsheet, sales and operations planning, inventory costs21
17、 .Scheduling involves generating a work schedule for employees or sequences of jobs or customers at workstations.Answer: TrueReference: SchedulingDifficulty:ModerateKeywords: scheduling, work schedule, sequences of jobs 22.The Gantt chart can be used as a tool for sequencing work on machines and mon
18、itoring its progress.Answer: TrueReference: SchedulingDifficulty:EasyKeyword: Gantt23 . A rotating schedule calls for each employee to work the same days and hours each week.Answer: FalseReference: SchedulingDifficulty:ModerateKeywords: rotating schedule24 . A fixed schedule gives each employee the
19、next employeg s schedule the following wee k.Answer: FalseReference: SchedulingDifficulty:EasyKeywords: fixed schedule25 .Jobsprocessed using thefirst-come-first-servedpriorityrule stillpermits them to beexpedited.Answer: TrueReference: SchedulingDifficulty:ModerateKeywords: first-come-first-served,
20、 FCFS, priority rules, expediting26 .Earliest due date (EDD) is a priority-sequencing rule that states the job requiring the shortest processing time is the next job to be processed. Answer: False Reference: SchedulingDifficulty:ModerateKeywords: EDD, priority, sequence, early, due27 .Flow time is o
21、nly the time a job spends being processed, and excludes any time waiting to be processed, equipment set up time and time spent moving between operations.Answer: FalseReference: SchedulingKeyword: flow time28 .Advanced planning and scheduling systems (APS) seek to optimize resources across the supply
22、 chain and align daily operations with strategic goals. Answer: True Reference: Scheduling Difficulty:ModerateKeywords: APS, supply chain, strategic goals 29. A sales and operations plan for a service firm is: a.astaffingplan.b.aprocessplan.c.anoperationsplan.d.aproduction plan.Answer: aReference: I
23、ntroductionDifficulty:EasyKeywords: staffing, sales and operations plan30 . A sales and operations plan for a manufacturing firm that centers on manufacturing rates and inventory holdings is:a.a staffing plan.b.a production plan.c.an operations plan.d.a process plan.Answer: bReference: IntroductionD
24、ifficulty:EasyKeywords: production, sales and operations plan31 .Which one of the following statements about sales andoperations planning is best?a.A productionplan generally focuses on productionwhereas a staffingrates and inventory holdings,plan focuses on staffing and other labor-related factors.
25、b.Supply options are actions that adjust demand patterns. c.Operations and marketing are the only two functional areas that supply inputs for developing production and staffing plans.d.Alevel strategy stabilizes inventory levelsbyadjusting production rates or staff levelstomatch demand levels overth
26、e planninghorizon.Answer: aReference: Multiple sectionsDifficulty:ModerateKeywords: production plan, staffing plan, sales and operations plan32 .Which one of the following statements about managerial inputs to production and staffing plans is best?a.Finance provides labor and machine standards.b.Hum
27、an resources provide the training capacity and labormarket conditions.c.Marketing provides the schedule of sales associates.d.Materials provide the current staffing level.Answer: bReference: Operations Planning and Scheduling Across the OrganizationDifficulty:ModerateKeywords: production plan, staff
28、ing plan, sales and operations plan, managerial inputs33 .Which one ofthe following statementsconcerningproduction and staffing plans is best?a.Aggregationcan be performedalong threedimensions:product families, labor, and time.b.A staffing plan is the intermediate link between the business plan and
29、the master production schedule.on information fromd.A master production schedule is a projectedstatementc.Production plans are based primarily the master production plan.of income, costs, and profits.Answer: aReference: Stages in Operations Planning and SchedulingDifficulty:ModerateKeywords: product
30、ion plan, staffing plan, sales and operations plan34 .Which of the following is NOTa typical product family?a. Agroupb. Agroupc. Agroupd. AgroupAnswer: dof customers.of products.of services.of suppliers.Reference:Stages in Operations Planningand SchedulingDifficulty:ModerateKeywords: product family3
31、5 .Companies perform aggregation along three dimensions:a.products, labor, customers.b.time, suppliers, services.c.products / services, labor, time.d.time, products, customers.Answer: cReference: Stages in Operations Planning and SchedulingDifficulty:ModerateKeywords:product,service, labor, time, ag
32、gregateplanning36 .The planning horizon for a sales and operations plan is typically:a.0 3 months.b. 3 - 18 months.c.18 - 36 months.d.36 months 60 monthsAnswer: bReference: Stages in Operations Planning and SchedulingDifficulty:ModerateKeywords: planning horizon37. Afinancialassessment of a for-prof
33、itorganization s near future (for one or two years ahead) is a(n):a.business plan.b.annual plan.c.resource plan.d.financial budget.Answer: aReference: Stages in Operations Planning and SchedulingDifficulty:EasyKeywords: financial plan, business plan, for-profit organization38. A financial assessment
34、 of a not-for-profit organization s ne ar future (for one or two years ahead) is a(n): a.business plan.b.annual plan.c.resource plan.d.financial budget.Answer: bReference:Stages in Operations Planningand SchedulingKeywords: financialDifficulty:Easyplan, business plan, not-for-profit organization39.
35、The intermediate link between the business plan and theMPSis the: a.annual plan. b.production plan. c.financial plan. d.workforce schedul e. Answer: b Reference: Multiple sections Difficulty:ModerateKeywords: business plan, MPS, master production schedule 40.Based on the sales and operations plan fo
36、r a service provider, the next planning level is: a.scheduling. b.annual planning. c.constraint management. d.resource planning. Answer: d Reference: Stages in Operations Planning and Scheduling Difficulty:ModerateKeywords: sales and operations plan, service provider, resource plan 41.The lowest pla
37、nning level in a sales and operationsplan is: a.resource planning. b.forecasting. c.scheduling. d.sales and operations planning. Answer: cReference: Stages in Operations Planning and Scheduling Difficulty:ModerateKeywords: sales and operations plan, scheduling 42.The timing and size of production qu
38、antities for product in the product family is specified by the: a.master production schedule. b.material requirements plan. c.resource plan. d.scheduling plan. Answer: a Reference: Stages in Operations Planning and Scheduling Difficulty:ModerateeachandKeywords: master production schedule 43.The plan
39、s for the components, purchased materials, workstations are developed in the:a.master production scheduling process.b.material requirements planning process.c.scheduling process.d.constraintmanagement process.Answer: bReference: Stages in Operations Planning and SchedulingDifficulty:ModerateKeywords
40、: material requirements plan, MRP44 . A TV repair service company has a seasonal demand for its service, and there is a general shortage of skilled TV repairpersons. Which one of the following is a demand option production-planning alternative suitable for this situation?a.Hire and lay off workers t
41、o match the demand requirements.b.Increase the backlog for short-term demand surges.c.Build anticipation inventories.d.Subcontract work out during peak demand periods. Answer: b Reference: Managing Demand Difficulty:ModerateKeywords: demand options, backlog45 .Which one of the following is a demand
42、option for sales and operations planning?a.Use seasonal inventories to buffer the manufacturing process from variations in customer demand. b.Offer complementary products or services with contra cyclical demand requirements. c.Use overtime and undertime to change workforce levels. d.Use subcontracti
43、ng to overcome short-term capacity shortages. Answer: b Reference: Managing Demand Difficulty:ModerateKeywords: demand options, supply options46 . A company is attempting to cope with seasonal demand patterns by managing its demand.Which one of the following will NOThelp achieve this aim? a.Compleme
44、ntary products or services b.Adjusting workforce levels c.Promotional campaigns d.Creative pricingAnswer: bReference: Managing DemandDifficulty:ModerateKeywords: demand options, supply options47 .Which one of the following statements is best?a.Demand options adjust demand patterns, whereas supply op
45、tions change in response to changes in demand.b.Overtime and undertime are two ways to change the workforce level rather than its utilization.c.Subcontracting during the peak season is called an aggressive strategy because it requires a competitive orientation toward suppliers.d.Due to the almost li
46、mitless number of possible sales and operations plans, it is virtually impossible to select a desirable plan without using an optimization procedure such as linear programming.Answer: aReference: Managing DemandDifficulty:ModerateKeywords: demand options, supply options48 .An aggressive advertising
47、campaign was credited with K- Tel s inability to keep K-Fed s latest CD on the shelves. K-Tel continued to accept orders and promised to ship as soon as they could burn new discs. Customers weren t happy, but were willing to wait. This unfortunate situation can be described as a: a.stockout.b.backlog. c.backorder. d.lost sal e. Answer: c Reference: Managing Demand Difficulty:ModerateKeywords: demand options, backorder49 . A customer is give