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1、传输故障丢包影响VoLTE高丢包用户占比案例一、问题描述：处理VoLTE高质差切片小区过程中发现，LFZ160146H康家庄小区19日VoLTE质差切片数明显增多，高丢包用户占比指标恶化严重。具体指标如下表所日期小区名称质差切片数用户数高丢包用户数高丢包用户占比20190118LFZ1601461H1孟家庄小区1621110.47%20190118LFZ1601462H1孟家庄小区2947551.05%20190118LFZ1601463H1孟家庄小区3221831.38%20190119LFZ1601461H1孟家庄小区5520752.42%20190119LFZ1601462H1孟家庄小区
2、121471224.67%20190119LFZ1601463H1孟家庄小区243285165.61%20190120LFZ1601461H1孟家庄小区198205199.27%20190120LFZ1601462H1孟家庄小区234475377.79%20190120LFZ1601463H1孟家庄小区3722833813.43%20190121LFZ1601463H1孟家庄小区4812514517.93%20190121LFZ1601462H1孟家庄小区3724585311.57%20190121LFZ1601461H1孟家庄小区2632122712.74%、原因定位:1 .核查小区无影响业
3、务告警: 口目E步涧融冲日BW1硒切自由-三 BrwBLFZI GO11-EllH -fitTD-证上局面*工“加si国尸nfi在不二司tsk-sm I净1 3-7=： D131 油 2ml B-l 2-2E： ：3 34 2G 1T尿百U21 m也打.吟n"9eTP*MM-H noram北博 1 K W 3U4J Jdltl LJfc ：1 JJ4T 1-Fartf币;f * :皿:讨-f督 wmniwmuw：ni- 11： F IR 蝴曾 K RI N& ： ? 1 彳T=B耳Elf .M2Dscrmwtrfi.il 回 1114mBi2D1&1 13SE D3
4、3DJD 3011 B-f 1-3B «3J3p4Y 1Hlfzi EO1，阱Cil唯MCI，蜘二由餐”他* .沪柏一代明小口由M惧 1口占m11 14 川 KI：1：陀力其上时电 1士用TRQK府F区古货1国即打理JOISUIEI* 13 1 1 2 ： B-l 3-1B IS 14Hq 1一klf21 m宦i日值i却t的申区吉警.MJDJg'4.K' H JH02D1a13-1B14Jftl B-1 JUH lK5 h ："a|lFZ1 KM/ Edi 声 响钠三用咒*二m稣*FrjftHfii： laiJM： !-；i3Diai3 IBKIISliai
5、&IUBHSlUI 'HuFZl EO14HHM曲阿叩 2546EL7EH 仃<绰5* i”Bl后可色警U圄口”日口5：!01：=-1 2-It 01 3H11 3IH B4 )1 E 01 5SE|UFJ1 m，叫却施小亘M M.小3市上秋.山一* 色餐R 出卜1占01同1四|值,'D1 .1 h'O 4EU3J-1： DJIG9FPM 善RFtSHsC iw-JM -q,二 口17 M7DD1Q-4Q 2C ' F-1 ： 1； HUI 加!三味-白，tn*舞出 匚加KT一L在土弓色/戈切打上吝一片照岂!f '弛。如的Hi第仙姻 W Q
6、l的5杷,u尸1*|“| *6 L”:，"TD/TTf不上则强制上心J 胃户曰肝向便加M像11SUM皿 9>1ikl:旷 M 乜口，一% iJL 1:必广M宝庄区平'J百国TD-LTE±r*B.!：IT4?J* 1ft?时酬胆磬f蚱帕仙20110-3B1B 21 3*1 3瞋加)需 H力第 |诋i可板（事语1 eg：'咐TtfhS MM西门丁禧也科小加“2DWO '1ir5D： 2'V&I ' M2 .小区干扰指标正常:并脚捎小区的者干扰舟丁宜 支）J睛D朽。"4一LTE上行千优 (RBfr=?Ei99 平均值
7、， JU3M72L. |FSOTJlBcrP 干机f分匚亭RS平埒*肯TffiWlQSKI曲平刘蜻 千优酎见享百N千枇吩鼠痂：3D10-OM3 .-FZ1G二1配3中,距，J工-Fl 8.03837 H3 73Q<117.36-1T0.343B112 犹M2D1B-Q1-19 .LFZ1S014A1HI 击0£中直117期?8-1171114107>117J33318 2110.113 77QBJD18-0143 .LFZ1四1的口中 金南曲|医-118-1740-I13-1137013-117.2312-1133125，1 加 DDED201 -DI-14 ._F
8、63;10C11HP 出家户，-W-iiTjceo?-117-111的加-113 距 B-12C00O：2D13-0b19.FZ10C1d2H'_iEJ.xlieJ2B8-JH91U.10J2中"加>11814107找找2D18-01 IS .，-FZI0C11E3H- _i 跖小恒-I16.0Q31-8114117.3113*119.01211 口 IBM2D1B-Q1-20 .LFZiaCHelW stEd-41O6t 5T1T-114 HS-117.6 HQ4195B3B201B-OH-20 ._FZ10CH:2H-117-9973-117114 3750117.
9、SHS-113 79 2-119 BBBIB2D1B-D1-20 ._F；i0cnejH- _1 冢 H 小丑-r心。心-11S-114.333-117.7199-UBlfiWfi-12CI DOtl：2DIJ0I J .jzi0cetH-_zsiida17J2O3-11T-I'Sfii：.Il 7 3099.113.1771-110 IUIZD16DI -FZ1S：1JH'工案应乐二M7B652-11T-114.OS33'117.732-118.200411mWRQ121 .LFZ10CHS3H- stETTii0.or&-11S-1140104-117.52
10、03-118.352-12Q.OODO如叶口中.,_FZ10CH61HJ _工东往小:K-11 T.SO&37-113.3316117./37-118.2632-ija DDCD之口博咋心.LF上伯口 1配2山金1：由1五-119.1632-118113 0293-117.3F9S-何口 ID-1151寸JEIM1呢3H'工犀，二.ri fM08-US-i laifli117.4121ns.jaoo-no rBB3 .小区其他指标均在正常范围:4! HJi |<.lL-5+j2D1frQM3LF£1W1451 r 云底产 I ：-201*01-18|_"
11、;旗|11湖二期白厄J019-AI-19LTZieOUo3U',事工巴小三2DlfrD1-lyFZ1801*61 HI *小K20li-Df-l9L二及Fill七卡手取叵小叵>H3-ii-igLZ1 EO14-S3I41 士良产力应加仆口 140LFglBOHBIHI «hE2011LED Ml中区小叵?ni9-01-2OL-ZIECHi5lHI上京叵小国ZD1S-Q1-21 LFZi fioi «el m _£宣睦小区20iSflf?iLFEilOl崎2Hi_X我区小匕Ml 5111m ZD1-D1-Z22019-01-22i；7r- -LFZ1
12、BOI 451 m _£套小二Lfzmi «2M1 _AE小区3hi? D1：皿12141杷：田!嗣扈%LTE 荒 被摩通车UGLIFY 喷步话壬v. ,.IF 户 Wit it 功至口£他叫曲鼎舱段将0 0(5%9a87%gg §i 怙口臃蛆对墟Hi依“口5t啤5隰纲算：*10(%船Sfi%始就先0 DC%ZW拈qjM将OJUft帔如0 00%10100%<19 5-1 怕0 DO%iDanoi胃工引牯D.DC%北川七S9 86*om100 00%町q耳1 *d nr)%_田田昭牯QU他9艮5口土则以怵012%啊"的发修ODC%1Mlm
13、朝比军qwa (I I： j；.S ood- DQ旧 (i r if.ft o M30i u.u& Hi 4 I L3 u.c:o IJ J87pool班1出 rrPDO E£iUIQK OHiOM O.M 01M口 EM u.n OKI IfD.MIH *9r-i|. fiPDCP 6OJ1川?.5 liar - I.时90 1O9id1仃二Hi) 51 71 5BII 土肥 54 ii5丽森咯3%0%曲门0 Q* DD A- -9 D y MTOiws口加河002英r?%011n 1划Q川供73_ - 1：- f «237B8<Q02融外飞： 好调on些也
14、气=* 口幽弓un如HJ%n.gu002017惟.? b i：i口口口99 611%5 m，的0.J2翼石1毒12.0.367O'J1«rnJ 5陋制9二% F，!J 北晦H0D23ono用59W： RPX001D.0D3&>0 M3V4.U9'± 94a J49E1 1 9Z51DOD小蚓M SBktk0J2翦明31小费DM加OHW 7399曲wMAC*.M疆"4 .核查VoLTE3t础参数正常5 .核查问题小区传输丢包情况：发现小区存在传输丢包率较高，沟通传输 侧进行核查。解决方案:开邺ft同网TIL容fft目的p£包之
15、由CUI怔湮的下坞日圆动Q砂皿去onoowwLFZ1W14 8口_2木田小叵印器*Mi007Q.U6.1;fiKQ 91 265 薇E24E%9Q2DT9-QI-22 DQ DftOD M'/Cl-K M.OOlODIF； 1向*M转jJ居中”4品 LFZ1 601J 6H_ 器在苫(61 2616i“nriH 11 1 常 aoL?r. DE.1HB“皿 91 255119HOC 01 154.2236.2F 口%6.1 j6%90 0ju*y j-22 uu'Oo：uaU21BU1 贴H_士家三小良 L 1254&i10U 沔 1, w100 yi 55L ?5d,
16、2C (J%y02D'9-Ch22 00 DO.QDLFZ1MU，区(Bl 2”财iao.7D.ut.i isnoc 田 25f riS.153%B0a dt 9-(1 <-22 on-on-oo3 Dt 9-01-23 00.00:00LFZ1 filH JEFL2冢庄小区旧?”防LFZ1G0146HM 事由区国 及楣，07i*iF-0QL7C 12e.1;«on Al ?55120 |7ASp%>100 Q1 255.115 E廨6%s gn o20t9-ail-22 00:00:00家庄小底曲2S401QD_7D_126.1：2810QL91255.118区
17、质口%1002 Drg-C 1-22 00. DO.QDLFZ1京庄匡圜2546)10D.70.12.1zS100 91 254.322S.1，石版g02019-(11 23 DdLFZ160146H_XJ£jJ'E(ei 2546)1QD.7 0.12 671.0IQa-9,1 2ss.ord.1 . U'h>0u传输告知存在故障，已修复解决（指标于 24日15点恢复正常）开始时间网元名称源IP目的IP丢包率2019/1/24 14:00LFZ160146H垂家庄小区(812546)100.70,126,138100,91,255,861,33%2019/1/
18、24 14:00LFZ160146H重家庄小区(812546)100.70,126,138100,91,255,1191,53%2019/1/24 14:00LFZ160146H重家庄小区(812546)100.70,126,138100,91,254,2231,35%2019/1/24 14:00LFZ160146H重家庄小区(812546)100.70,126,138100,91,255,751,38%2019/1/24 14:00LFZ160146H重家庄小区(812546)100.70,126,138100,91,255,741,28%2019/1/24 14:00LFZ160146H
19、重家庄小区(812546)100.70,126,138100,91,255,1201,25%2019/1/24 14:00LFZ160146H重家庄小区(812546)100.70,126,138100,91,255,1151,15%2019/1/24 14:00LFZ160146H重家庄小区(812546)100,70,126,138100,91,255,1161,43%2019/1/24 14:00LFZ160146H垂家庄小区(812546)100.70.126.138100.91.254.2221.38%2019/1/24 14:00LFZ160146H重家庄小区(812546)100
20、.70.126.138100.91.255.871.43%2019/1/24 15:00LFZ160146H重家庄小区(812546)100.70.126.138100.91.255.860.00%2019/1/24 15:00LFZ160146H重家庄小区(812546)100.70.126.138100.91.255.1190.00%2019/1/24 15:00LFZ160146H重家庄小区(812546)100.70.126.138100.91.254.2230.00%2019/1/24 15:00LFZ160146H重家庄小区(812546)100.70.126.138100.91.
21、255.750.00%2019/1/24 15:00LFZ160146H重家庄小区(812546)100.70.126.138100.91.255.740.00%2019/1/24 15:00LFZ160146H重家庄小区(812546)100.70.126.138100.91.255.1200.00%2019/1/24 15:00LFZ160146H重家庄小区(812546)100.70.126.138100.91.255.1150.00%2019/1/24 15:00LFZ160146H重家庄小区(812546)100.70.126.138100.91.255.1160.00%2019/1
22、/24 15:00LFZ160146H重家庄小区(812546)100.70.126.138100.91.254.2220.00%2019/1/24 15:00LFZ160146H重家庄小区(812546)100.70.126.138100.91.255.870.00%问题小区传输丢包率恢复正常值后，24日VoLTE高丢包用户占比及质差切 片数下降明显。日期小区名称质差切片数用户数高丢包用户数高丢包用户占比20190121LFZ1601463H1孟家庄小区4812514517.93%20190121LFZ1601462H1孟家庄小区3724585311.57%20190121LFZ160146
23、1H1孟家庄小区2632122712.74%20190122LFZ1601462H1孟家庄小区3593924010.20%20190122LFZ1601463H1孟家庄小区3542144119.16%20190122LFZ1601461H1孟家庄小区2121902613.68%20190123LFZ1601462H1孟家庄小区3173824812.57%20190123LFZ1601461H1孟家庄小区3102163616.67%20190123LFZ1601463H1孟家庄小区3042233214.35%20190124LFZ1601463H1孟家庄小区6221662.78%20190124LFZ1601462H1孟家庄小区4935482.26%20190124LFZ1601461H1孟家庄小区4115663.85%