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1、Unit1a P8 Report writing Ex 4: Sample answer: (235words)Reassessment of job satisfaction: Sue Pearson (PR Dept.)IntroductionThis report sets out to use Work set colors to assess the accuracy of my job description as PR officer and to suggest a number of changes.FindingsIt is clear that there is a di
2、fference between the way the company views the job and the reality as I perceive it. Firstly, a number of areas which demand a significant proportion of my time are not mentioned in the official job brief. The segment on the pie chart which provides most cause for concern is the pink sector; this re
3、lates to my attendance at a number of meetings which I can contribute little. Another significant area is the grey segment; this refers to the unscheduled time I spend sorting out computer problems. I feel these activities are hampering my core work. As can be seen from the pie charts, the time I sp
4、end actively working to meet the goals agreed with my line manager is less than envisaged.Conclusions The above discrepancies clearly indicate that my current job brief is inaccurate.RecommendationsI would recommend that my official job brief should be updated using the Workset colours. It would als
5、o be valuable to consider the proportion of non-core colours in the pie chart and to investigate whether work in these areas could be carried out by someone else more suited to these tasks.Unit1b P12 Flexible working Ex 5: Sample answer: (250words)Resource Planning Manager: Assessment of Suitability
6、 for Home-based WorkingIntroductionThe purpose of this report is to assess the suitability of my position as Resource Planning Manager for home-based working.FindingsMy working pattern and that of my colleagues varies from week to week. During certain periods a large proportion of my time is spent d
7、oing fieldwork. This is followed by office-based collating and recording the data collected. Once the results have been recorded, I proof-read the colour copies of all reports and maps.As regards communication with colleagues, department meetings are held once a fortnight .At other times, the indivi
8、dual members of the team communicate either face-to-face or by phone, depending on their location. Apart from official meetings, the same results can be achieved whether I am in the office or working elsewhere.ConclusionIt is clearly that I could be able to undertake the duties while working from ho
9、me for a large proportion of my time. Clearly, some days would be spent in the office for face-to-face communication with colleagues. It would also be necessary to use the technical facilities at times. However, in order to be able to work effectively from home, I would need to be provided with a ne
10、tworked computer and printer.RecommendationsI would suggest that I should be given the necessary equipment to work partially from home for a trial period. After this time, further consultation should take place in order to reassess the situation.U2a P20 Describing graphs Ex 4: Sample answer: (132wor
11、ds)The share price of IBM and AOL showed a upward trend from June until the end of 1998.However, while AOL shares then continued to rise steadily over the next three months, the price of IBM shares fell slightly. By March 1999 both shares were worth about $100.AOL shares then shot up, almost doublin
12、g in value within four weeks. They reached a high of $180 in mid-April before collapsing to just over $100 per share at the beginning of May. There was a slight recovery during that month however, despite this by June 1999 the price of AOL shares was once again about $100. In contrast, despite minor
13、 fluctuations, IBM shares made a steady recovery over the three month period, finishing at just over $100, almost equal to AOL.U3a P34 Replying to an enquiry Ex 7: Sample answer: (219words)Dear Mr ZampieriWith reference to your letter dated 14 June, in which you requested information about A Cut Abo
14、ve, please find enclosed details about our company and the services we offer.Our aim is always to provide our clients with the best combination of food, entertainment and location. By choosing A Cut Above, you can relax and enjoy your special occasion while we do all the work. Events catered for by
15、A Cut Above include corporate functions such as conversations and Christmas balls and also family celebrations such as birthdays, weddings and anniversaries.A Cut Above offers a variety of services from simply providing a gourmet menu to helping you choose the right venue and organise entertainment.
16、We specialise in using our experience to meet your needs. To help us achieve this aim, we always arrange a meeting with a new client well before the date of any event in order to discuss the various possibilities.As you can appreciate, we are unable to give quotations before our initial briefing wit
17、h a client as price per head varies with the choice of menu.To arrange a meeting or for any further information, please do not hesitate to contact myself or Elena Polidoro on 01623 713698.A Cut Above looks forward to hearing from you.Yours sincerelySinead WelshU3bP38 Business practices in China Ex 3
18、: Sample answer: (244words)Dear ChenI was very pleased to receive your letter. As requested, I enclose some advice about visiting Milan.There are lots of good hotels near the Fiera and I recommend the Hotel Wagner; it is about a ten-minute walk from the trade fair and also has the metro and train co
19、nnections.The public transport system here is quite reliable and I do not think you need to hire a car; the traffic in Milan can be a bit chaotic.Finding somewhere to eat in the evening should be easy. There are plenty of restaurants and pizzerias near the hotel. My favorite is Nova Cento, which ser
20、ves excellent seafood pasta.It is difficult to know what to recommend for sightseeing as the city has so much to offer. If you are interested in art, then the world famous Last Supper by Leonardo da Vinci is a short train ride from the hotel or you could visit the Brera art gallery. There is also th
21、e Duomo, Milans huge gothic cathedral. If you are interested in football, there should be midweek match featuring either AC or Inter Milan. Alternatively, you could visit the fashion area around via Montenapoleone.Thank you for inviting me for a meal one evening during you stay. I would be very happ
22、y to accept.I look forward to hearing from you nearer the time. We can then make the arrangements for where and when we are going to meet.Best regardsMaurizioU4b P50 Ex 3 Suggested answer: (127words)The last years of twentieth century saw the Internet being used by more and more companies as a busin
23、ess tool. In 1997 e-commerce was very limited earning a revenue of less than $25 billion. However, since then, there has been a steady growth worldwide. This trend looks set to continue into the next century with revenue from e-commerce rising to reach almost $200 billion by 2003.Like e-commerce, e-
24、business has shown steady growth with revenue tripling in the period 1997 to 2000, rising from about $50 billion to $150 billion. However, there is predicted to be a far more dramatic increase in e-business revenue over the next three years.It is thought that by 2003 revenue from e-business will hav
25、e reached over $800 billion worldwide.U5a P80 A motivation survey Ex 3: Sample answer: (116words)FindingsA number of employees clearly suffer from a lack of motivation as a result of dissatisfaction in one or more areas of their work.The key findings are outlined below:l Staff feel undervalued by th
26、e company, both on a financial and a personal level. It is generally felt that the companys competitors offer higher levels of remuneration. The perception that the managers are unappreciative of staff efforts is particularly noticeable in the Sales Department.l Certain employees feel under-challeng
27、ed. The company is clearly not exploiting its human resources.l There appears to be a breakdown of communication in the Production Department. The confusion and resultant ill-feeling towards managers has the potential to disrupt the production cycles.RecommendationsWe strongly recommend the followin
28、g measures:l an evaluation of job profiles throughout the company to assess whether skills could be utilized more efficientlyl a review of the current salary structure involving the comparison with similar organizationsIt is also essential to investigate and take action regarding the communication i
29、n the Production and Sales Department.U5b P84 The headhunting process Ex 4: Sample answer: (234words)Dear Mr JacobsI am writing to apply to the position of Sales Adviser for the North East Region which was advertised in Herald International yesterday.Although I am currently working in the Marketing
30、Department of a large multinational, I would appreciate to work for a rapidly expanding young company such as yours.As you can see from my enclosed CV, I obtained an honors degree in Sales and Marketing from Nottingham University in 1994. I thoroughly enjoyed the six months I spent in working in Boo
31、ts plc as pert of the course. During this time I gained invaluable insights into the nature of sales. After leaving university I initially spent time working for a small local firm before finding my current job and I feel that I am more suited to the dynamics and varied demands of a smaller firm.Not
32、 only has my experience familiarized me with the challenges faced by the industry today but, having been brought up in the north east, I know the region, its problems and its undoubted potential. As a result, I feel that I would be able to relate to your customers on both a professional and a person
33、al level.I am available for interview from 15 September and would be pleased to discuss my CV in more detail then,I look forward to hearing from you.Yours sincerelyU6a P92 The EKIA way Ex 5: Sample answer: (226words)Limitless Horizons, our travel agency and advisory service specializing in adventure
34、 holidays in remote locations, was founded in 1989 by Rob Davies. We do not arrange accommodation in well-known resorts, thus encouraging travellers to discover the real country they are visiting. We constantly seek out new adventure holidays which allow travellers to mix with local people rather th
35、an retreat to the beach or their hotel.Although all our advice is impartial, it is influenced by certain core values:l Respect for local values and practicesl Respect for individual needs and independencel Believe in the need to limit the environmental impact of our activities.We believe that as pri
36、vileged visitors to sometimes fragile environments, we should take nothing but photographs and leave nothing but footprints.Wherever possible, we encourage the use of small independent companies. We also insist on local guides and seek to house travelers in modest accommodation. Our clients can look
37、 forward to living the local culture and eating the local suicine; Limitless Horizons rejects the concept of Coca-Cola trek.Our representatives are constantly travelling in order to update and check our information. These trips are funded solely by Limitless Horizons. We pay our way, accepting no ha
38、nd-outs or free-flights, thus ensuring the only factors influencing our advice to you are your needs and those of the area you wish to visit.U6bP96 Building international teams Ex2: Sample answer: (230words)Dear JacekFurther to our conversation of 11 November, I am writing to confirm your visit. Sin
39、ce this will be your first trip to the United Kingdom, I include some information about the way we operate.The first meeting is scheduled for 11.15am and you should be ready to start promptly. Some people say that the British have a rather relaxed attitude to time and that starting 15 minutes late i
40、s normal. However, Jim Walsh, the Head of Sales, is extremely keen on punctuality, so do not be tempted to take any risks.One difference between this office and yours that you may notice is the apparent lack of formality between colleagues here. In British it is usual to use a persons first name onc
41、e you have been introduced and you will be invited to do so. Also, please do not feel offended if our staff here do not use your professional title; only the medical doctors are given the title Doctor here. As I said, especially between colleagues, it is common simply to use a persons first name.A n
42、umber of our managers are women and you should be aware that they are treated in exactly the same way as their male counterparts.If you have any further questions, please do not hesitate to contact me on 020 779 2603.I look forward to seeing you on 8 December.Yours sincerelyU8a P118 Promoting a bran
43、d Ex 4: Sample answer: (249words)IntroductionThis proposal sets out to examine options for the successful globalisation of ourBorders brand. The initial marker under consideration is Continental Europe. For the purposes of this proposal, we will be considering three aspect of the brand, namely our l
44、ogo, the Borders concept and finally, the product itself, Borders wellington boots.FindingsThe following findings summaries our key findings.l It was found that our existing logo, a pair of wellington boots encircled by the word Borders, is visual enough to be used in markets where English is not wi
45、dely spoken.l Attitudes to outerwear differ throughout Europe and our boots are likely to appeal to different market sectors in different areas. This has serious implications for the benefits we wish to publicise. Although Danish farmers would be willing to purchase such a high quality product, farm
46、ers in some countries are unlikely to choose a British brand over a domestic product. However, the very Britishness of the product would appeal to the style-conscious elements of the French and Italian markets, summoning up images of the English upper classes and country houses.l Our current product
47、 is multi-purpose and as such would not need adapting to suit different sectors of the European market.ConclusionsIt was agreed that although the present logo and product are suitable for globalisation as they stand, we propose that the Borders concept be adapted for different markets.Recommendation
48、sWe recommend that further studies be carried out into the marketing strategies best suited to different European regions.U8b P122 Supplier relationships Ex 3: Sample answer: (246words)IntroductionThe aim of the report is to recommend a supplier for our new range of leisurewear. A committee from the Purchasing Department was presented with a shortlist of five potential suppliers to select from. The criteria considered was price, quality, delivery