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1、WOR格式专业资料整理Individual ReportF84T34Managing People and OrganisationsOutcome 2NAME:SCN:CLASS:ContentsIntroduction 3Sectionl: Content and Process Theory within Application 3Section 2: Methods improving jobperformance 4Section 3a: Importanceof Teamwork 5Section 3b: Three factors affecting team cohesiven
2、ess and performance.5Conclusion 6Reference 6IntroductionThree points in this report. Using the Maslow s theory analysis-lahoteltheShangriinthe case. The benefits of expectancy theory. Combining with case write five ways toimprove performance. The content of the final includes Belbin-team roles andco
3、ntribution and three factors influencing of team cohesion. The following is themain content of the paper.Section1:ContentandProcess TheorywithinApplicationMaslow stheory:Maslow stheory is put forward by Maslow in the mid -1950s.Maslowdescribes the human needs into the same pyramid from low to high l
4、evel be divided intofive kinds. The Shangri- La Hotel s kitchen staff are analyzes and baseson an analysis of Maslows theory.Basic and physiologicalneeds:The kitchen staff have physiologicalneeds. So theShangri-La Hotel mast offerskitchen staff food and shelter.The Shangri-La Hotelpromises kitchen s
5、taff the satisfaction of physiological needs. Kitchen staff willdefinitely work hard.Safety and security needs:The kitchen staff have safety and security needs. TheShangri-La Hotel must provide insurance for kitchen staff personal safety. Shangri-La links with insurance companies and insurance compa
6、nies provide kitchen staff insurance.Social needs: Kitchen staff maintains kitchen regulars operation. Kitchen staff are important part in kitchen. Kitchen staff hard work in the kitchen, has is able to realize self-value.Ego needs: Craig is a sous chef but he does not respect the views of his emplo
7、yees.Craig is not to given the ego of kitchen staff. Kitchen staff want respect, so Craigmast given ego of kitchen staff and kitchen staff mast self-respect.Self-fulfilment needs: Kitchen staff has their purpose and intents. Kitchen staff realizes their value in the work and make their progress in t
8、he work. Kitchen staff works hard and become a chef.ConclusionMaslow s hierarchy has diversification. People at different times have different needs. WOR格式Maslow proposed that all humans seek to fulfill a hierarchy of needs. His hierarchy berepresented with a pyramid by him. The potential has kitche
9、n staff s need and peo have potentialdemand. Maslow shierarchy has variability. People have different demand in different environments.Expectancy theoryExpectancy theory is put forward by Vroom. Expectancy theory that motivation is heightened when behaviors are highly instrumental in achieving desir
10、es outcomes.Instrumentality includes the Shangri-La hotel Managers wants have reward system and rewards can include a promotion and a rise. The reward system mast befit the employees expectations. Manager s valences for rewards weather or not employees be attracted by reward and reward positive or n
11、egative impact on employee.ConclusionThe discretion of the expected value is embodied by selfinterest-. Manager s RewardsSystem attracts employs but rewards system depends on human ssubjectivity andexperience.Section 2: Methods improving job performanceThere are so many ways to improve job performan
12、ce such as job design, quality ofworking life, the nature of supervision, use of technology, the meaningfulness ofwork, job rotation and improving job performance of team members, autonomy and reward.Select five points combines with casesJob design:Chef s personal methods influence hotel management.
13、Craigpreventswaiting staff deal with the problem that affect efficiency. Redistribution of power from Craig s power to managers. So Shangri-LaHotel improves the processing efficiency that conducive hotel developmentReward: Shangri-La Hotel sets up a bonus system. Rewards can improve staffmotivation.
14、 Alisa rewards hotel staff who studies in local collage. Hotel staffstudies in collage can improve their service quality that for the hotel development.Alisa can finding the most successful people and promoting them out and take thembecome manages.Job rotation:Shangri-La hotel need training programs
15、, such as rotations. Alisa canget managers working on every area of the site in hotel, so they know different4working environment and they have a variety of work experience. Job rotation canhelp managers eliminates the monotony of work.Use of technology:Use of technology in the Shangri-La hotel s ki
16、tchen. Upgrade theproduction line and reduced operating costs. Use of technology in the kitchen can improves the production efficiency.Autonomy: Sous chef has a new menu but Craig do not agree to use the new menu tocook.Sous chef has his power so sous can talk about the benefits of the new menuwith
17、Craig and introduces a new menu in order to better meet customer s demands.Section 3a: Importance of TeamworkA team must have a common purpose or goal. The team cooperation can increase batterto satisfying objectives. Team increase enterprise competitiveness. The teamcooperation van improving produc
18、tivity and enhances service quality and innovative.The team cooperation can increases motivation and commitment.Belbin-teamroles and contributionBelbin thinks not prefer individual, only hasthe perfectteam. Belbin- team s content includesMonitor Evaluator,Team worker,专业资料整理Completer Finisher, Specia
19、list,Implementer, Co-ordinator, Shaper, Plant, ResourceInvestigator.Tuckman-stage of team:Tuckman put the team growth into four stage. Four stage includes forming, storming, norming, performing and performing stages.Section 3b: Three factors affecting team cohesiveness and performanceTeam cohesivene
20、ssis very important to a team. Team cohesivenessis essential canplays an important role in digging out its potential and keeping the team exist. Acohesive team is an eligible team.Three factors, which effect the team cohesion and performance in the kitchen of hotelcase.Size of team: Case of no team
21、in the kitchen.Craig is in the kitchen range to set up asmall team. Small team effort would be a much more efficient approach. The Craig ss team discuss the problemteam include the delegates of work in the kitchen. Craig WOR格式about kitchen related that can make up for many of the problems before, su
22、ch as lackof consultation, poor communication and lack of participation.Lack ofcommunication:Craig is a personal totalitarian people due to he is lack ofcommunication with his staff in the kitchen. Leading to the lack of cohesive force in the kitchen. Strengthen the communication between managers an
23、d employees that can improve team cohesion.Team members are positive and motivated:In the kitchen, the manager mast hastheintense affinity and builds a consummation system. Managers build a good atmosphere, encourages various staffs positively upward. Positive the kitchen staff, unity and stability
24、that conducive to team development.ConclusionTeam cohesion not only can increase the efficiency but also can enhance friendshipamong colleagues. Managers uses Maslow stheory and Expectancy theory to managing employees. Team cohesion makes group with high cohesiveness,closely condensed group numbers,
25、 strive for group s goal together. The last hope hotel hasalong development.ReferenceLaurie J. Mullins, Management and Organisational Behavior, Seventh Edition,Financial Times Prentice Hall (2005)Steven L. McShane, Mary Ann Von Glinow, Organizational Behavior, Fourth Edition,McGraw-Hill lrwin6专业资料整理