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1、Can she call you later?,How to Make a Telephone Call,(1) Announcing Identity Person Calling: B. Person Called:,Hello, this is .Im calling from Hello, Im .,Hello, this is . Who is speaking? May I have your name? May I ask who is calling? Who is that speaking?,If you are not sure who the speaker is, y
2、ou can say:,(2). Asking if some one is in ? A. Person calling:,Id like to speak to Can/may I speak to Mr. , Please? Hello, is available/there?,How to Make a Telephone Call,B. Person Called,Speaking. This is Jing. Thats me.,How to Make a Telephone Call,Person Called is not available,Im afraid hes in
3、a meeting/ not in (the office)/still at lunch /not available at the moment. Is any thing I can do for you? Can I give him a message?/Can I take a message? Sorry, shes just gone out. Would you like to ring back later? Would you like to speak to someone else?,How to Make a Telephone Call,Ask caller to
4、 wait,Yes, he is. One moment, please Hold on ( a moment), please. Let me see if hes here. Hold the line, Ill see if hes in/Ill go and find out. Ill just find out if hes in the office. Hang on.,How to Make a Telephone Call,If the speaker dials the wrong number, you can say: Can I speak to Mr Lin Ming
5、?,Lin Ming? Im sorry, but theres nobody here by this name. Im afraid we have no one by that name. Im afraid youve got the wrong number. Im sorry. But Im afraid that you must have/ have dialed the wrong number.,How to Make a Telephone Call,If you cannot hear clearly, you can say: Im sorry./ Pardon me
6、? I cant hear you very well. It seems that we have a poor connection. Shall I hang up and call you back?,(3) Asking when the person wanted will be in Person calling: B. Person called:,What time do you expect her back? What time could I reach her? When is he expected to be back? Do you know when hes
7、in?,He is not available till afternoon. Hell be here in 30 minutes. Hell be back around two oclock. (Should I have him call back?) You can ring again one hour later. In half an hour, I guess. But Im sorry I cannot tell you exactly.,(4) Asking the telephonist for help A.Person called B.Person calling
8、,Can you put me through to ? Can you connect me with the reservation office, please. Could I have extension 432?/ extension 432,please.,Good morning, United Airline. United Airline , may I help you?,(5) Leaving a message A.Person calling: B.Person called,Can I leave a message? Could you ask him to c
9、all/ring me back? Please have him return my call. Would you mind having him call me back some time tomorrow? Could you tell him I rang?,Can/May I take a message? Any message for him? Do you want to leave words/a message for him? Should I tell him youll call back,or do you want him to call you? Would
10、 you like to leave a message?,How to Make a Telephone Call,Call again or call back another time: Could you please call again tomorrow? Would you possibly call again ten minutes later? Im sorry, Mary. Im busy now. Can I call you back in about half an hour? Please feel free to call me again. All right
11、. Ill call again later.,(6) Confirming whether you are understood A.Person calling: B.Person called:,Do you understand me, sir? Are you following me,sir?,NO, Im afraid not. Yes, I follow you. Would you explain a little bit more? Could you put that in more specific terms? Could you put that more simp
12、ly?,(7) Ring off A.Person calling: B.Person called:,Thanks a lot. Good-bye. Ill get back to you soon.,Thanks for calling. Good-bye. OK. Bye-bye.,Excersize,Telephonist:company.Can I help you? Caller:Er _ ,please. Telephonist:Mr Anderson. Just one moment, Ill put you through. Anderson:yes, Anderson, a
13、ccounts. Caller : oh, erhellois that Dr Bill Anderson? Anderson : what? Nono , this is Peter Anderson. Youve got _ .You probably want Dr Anderson in R&D, thats um657. All right , 657. Caller: oh, umwell, _ through the switchboard,please. Anderson: Huh!well, Ill try (the line goes dead) Caller: Hello
14、?,Oral practice,Call one of your classmates and ask him to bring a dictionary tomorrow morning. Suppose you cant contact the person you want ask his/her roomate to take a message.,Set the scene,Suppose you are secretary. Your boss is at an important meeting now. Suddenly, you received an internation
15、al phone call from your bosss mother.She said that she would arrive in BJ two days later and asked the boss to pick her up at the airport.,Role play,You will attend your friends birthday party at night.But your parents dont allow you to get home late.,Role play,A: Where are you going , Lily? B: Im g
16、oing to ., Dad. A: You mustnt come home late. You must be home at . C: Lily is years old. Shes not a baby. She always comes home early. A: Oh, all right! But you mustnt come home after B: Yes, Dad. Thank you, Mom. C: Thats all right, dear. Goodbye. Enjoy yourself!,Role play-Complaining about your hu
17、sband,You always quarrel with your husband about the housework. Because you are so busy, but you have to look after the whole family without his help. Yesterday he invited four friends to dinner before informing you. At the same time, he is very messy.,A: Maggie, how have the things been？ B: Oh, muc
18、h the same. My husband and I still seem to have argumentsn. all the time. A: What do you quarrel about? B: Oh, everything. For example, when he gets home, he expects me to run around and get his dinner. He never does anything at home. A: Mmm. B: And yesterday! He even invited four of his friends to
19、come round for a drink and didnt tell me before. A: I see. B: And hes so messy. Hes worse than a kid. He always throws his clothes on the floor. After all, Im not his servantn. You see, thats the trouble.,Role play-Rent a house,You made a phone call to inquire sth about renting the house. The landlo
20、rd introduced the house and price. At last you made a date to look at the house.,A: . I understand you have a room for rent. B: Yes, thats right. Ive got just one room still vacant.Its rather small, but Im sure youll find its very comfortable. A: I see. And how much do you charge for it? B: The rent
21、 is five thousand dollars a month. A: I see. It is very nice? B: Oh, yes. It looks onto the garden and it faces south, so its bright and sunny, too. Its very attractive. Would you like to come see it when it is convient to you? A: Yes, Im very interested. Thats the kind of room Im looking for.,小赵: 早
22、上好,杭州纺织品(Textile)公司. Lisa:早上好,我是ABC 公司Lisa. 刘军在吗? 小赵:恐怕他出差了,要不要留个口信? Lisa:好啊.请你转告他给我回个电话吗? 小赵:当然可以?稍等一下,我拿支笔,请讲. Lisa:我的名字叫Lisa Alicia. 小赵:请拼读一下好吗? Lisa:好的. L-i-s-a A-l-i-c-i-a. 小赵:丽莎.阿丽丝亚 Lisa:我的号码是001818-8832173 小赵:0018188832173 Lisa:请转告他,我需要一份最新的产品目录(catalogue). 小赵:好的.我已记下来了.你需要一份最新的 产品目录. Lisa:对
23、,而且告诉他,我想尽快和他谈一下新的定单. 如果可能,请他明天下午给我电话. 小赵:好的还有别的事吗? Lisa:就这些了.谢谢你. 再见 小赵:再见.,Oral practice,Discuss,Have you ever received an international phone call? How do you feel when you first make a phone call to a foreigner in English?,Discussion,When you have a business call, what should you pay attention t
24、o? Make full preparation and communicate purposely; Pay great attention to your attitude and tone, trying to be friendly, gentle and considerate; Take care of telephone etiquette and try to use proper telephone language; Take telephone notes clearly and detailedly; talk business in working time and
25、never when they are off work. If have to, show your sincere apology in advance; Take jet lag into consideration;,Disscusion,How did each of misunderstandings happen? What should each of the people have done or said to avoid the problems and mistakes? Plan your call by making notes beforehand. Talk s
26、lowly and clearly. Listen carefully to what the other person says. Note down important details (numbers, spellings, dates and times, etc.). Check back that you have understood important details correctly. Follow up the call with a fax, e-mail or letter, confirming the details.,How to make an interna
27、tional phone call,Telephone: 00+country code+区号+号码 （手机号码） 00+44+1337+123 456 China 86 America 1 the UK 44 Cell phone: 主叫国际冠码+被叫国家代码+被叫号码 011-86-139（USA to China) 00- 1-976-325-（China to USA) 中国00， 美国011,Grammar focus-subject and object pronouns,Subjects go before the verb Objects go after the verb,G
28、rammar focus-subject and object pronouns,Snapshot,Which activities are also popular in your country?,Disscusion,What other activities are popular in your country? What are your favourite activities, why?,Conversation-Id love to!,What are they talking about?,Conversation-Id love to!,Comprehension Did
29、 Jennifer receive Michaels original invitation? Why? When will they go to meet?,Pronounciation-want to and have to,Grammar Focus-Invitation; verb+to,If you want to invite sb to do sth, what should you say?,Grammar Focus-Invitation; verb+to,We use Would you like to and Do you want to.to make invitati
30、on,Would you like to is more formal than Do you want to,Exercise,Role play-Make an invitation,Your friends went to BJ for the first time. You wanted to invite them to dinner, but for some reason, they refused. So you recommended to change a date. Finally, they agreed. Your high school classmate is g
31、oing to have a wedding reception on Sunday afternoons. However, you have to work.,Excuse, excuse,Excuse is a reason for not doing sth. Your excuse can be true or false. It is impolite to decline an invitation by just saying“no“.To politely decline an invitation, people usually say“I am sorry, but(ex
32、cuse).,Excuse, excuse,Do you ever use any excuses if you dont want to do something?,What are your three favourite excuses?,Pair work,Write down three things you want to do this weekend. Invite your classmates to do the things. You classmates respond with excuse.,Lets make a date,Imagine this is a ne
33、xt month calendar.Write ten plans on the calendar.,Lets make a date,Look at your calendar, agree on a date to do something together.,Discussion,Where do you like to go in your city or town on the Labors day? Which shows or events do you like?,Listening,Here are three messages from the answering mach
34、ine. There are some mistakes,pls correct them.,Reading Miami Florida-Whats on this saturday?,New vocabulary jungle: a tropical forest experience: learn about sth firsthand seatssell out quickly:people buy all the tickets for seats quickly exotic: unusual and strange nature park: a park with a lot of
35、 plants and animals trick: a funny act that entertains people under the stars: outdoors at night seating is still available: you can still get a seat latest: newest multicultural: have many cultures jewelry: earrings, necklaces, bracelets and rings,稍等 Could you hold on, please? 能稍等一会吗？ Will you hold
36、 the line, please? Wait a moment, please. 请稍等 He is on another line now 他在接另一个电话 让你久等了 Im sorry to keep you waiting.,急事 Its urgent. Could I have her mobilephone number? Im sorry to call you so late/early. I need to get in contact with him right now.,听不清/懂 Could you slow down, please?慢一点 I beg your p
37、ardon?/ Pardon? 再说一遍 Would you say that again? I dont hear you very well.,打错电话 Theres no one named Anna here 这儿没有叫安娜的 Are you sure you have the right name？ 你肯定没弄错姓名吗？ You must have the wrong number 你一定是弄错号码了 Im sorry，theres nobody by this name 对不起，没有这个人,Conversation 1,你好，我想找苏珊。 不好意思，她现在不在，可以留言吗？ 不用了
38、，我过会再打过来，谢谢。 不客气。,Conversation 1,Hello, Id like to speak to Susan. Im sorry, shes not in at the moment. Can I take a message? No , Ill call back later. Thank you. Youre welcome.,Conversation 2,你好，请找李丽? 请问你是哪位? 我是李雷。 请稍等。 李丽，有你的电话。 好的，谢谢。你好，这是李丽。,Conversation 2,Can I speak to lili? Whos calling, plea
39、se? This is lilei. Hold on a second, please. Lili，you are wanted on the phone Ok, thank you. Hello, lili speaking.,Making a telephone Conversation,李丽给Smith先生打电话， 电话接听者去看他在不在， 过会，Smith来接电话， 李丽问是否把合同发过来， Smith说已发并打过电话但没人接听， 李丽查邮箱看到邮件。,Making a telephone Conversation,Ford: hello! Lili: hello, this is l
40、ili from Great Wall Motor Company in China. Can I speak to Mr. Smith? Ford: Just hold, Ill see if hes here. Lili: ok. Smith: hello, this is John speaking. Lili: Mr. Smith, this is lili, I wonder whether you have sent us the contract.,Making a telephone Conversation,Smith: I sent it just now, and I c
41、alled you an hour ago, but nobody answered. Lili: oh, let me see, Ive received it, thank you! Smith: Youre welcome. Lili: Nice talking to you, bye. Smith: Bye-bye。,电话分机：extension 电视电话 video phone 打不通： cannot get through 占线：the line is busy. 您所拨打的用户现在正忙，请稍后再拨 The subscriber you dialed is busy now, please dial later. 对不起，您所拨打的用户已关机。 Sorry, The subscriber you dialed is power off.,