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1、ACRP Problem No. 10-10-14 Recommended: No Improving Air Passenger Service under Irregular Operations TRB Aviation Group Aviation Security (2) identify current practices of US airports in providing such assistance; and (3) identify promising but as-yet unimplemented initiatives that airports might ta
2、ke to improve the passenger experience under irregular operations. IV. RESEARCH PROPOSED The proposed research would consist of four phases: Phase I: Review literature on the incidence and costs of passenger disruption and inconvenience resulting from irregular operations. Review existing law and po
3、licy regarding airline and airport responsibilities to passengers under irregular operations. Through literature review and expert interviews, explore how increasing emphasis on cost control and maintaining high load factors have affected airlines policies toward disrupted passengers, and how these
4、changes have influenced airports roles and responsibilities for such passengers. Phase II: Perform three case studies of particular airports that are subject to large delays. Document formal and informal policies and agreements pertaining to accommodating disrupted passengers, as well as recent expe
5、riences in which large scale disruptions have occurred. Explore views of airport and airline personnel regarding the appropriate roles of airports and airlines in serving and assisting disrupted passengers. Phase III: Explore innovative operational models and initiatives that might be taken to allev
6、iate the impact of irregular operations on passengers. In particular, develop operational concepts for: Accommodating passengers who must remain at the airport for a long period of time. Deplaning passengers aboard aircraft who are delayed on the airfield for a lengthy period of time. Arranging for
7、alternative forms of transportation for short-haul passengers. Other operational concepts identified in Phase II of the research may also be explored. Phase IV: On the basis of phases II and III, design and perform a survey of airline and airport personnel at 20 high-delay airports. At each airport
8、query airline station managers and airport officials concerning: Views and attitudes about airline and airport roles in serving passengers during irregular ops. Policies and agreements in place pertaining to passenger services and support during irregular ops. Specific measures that airports have ta
9、ken to assist disrupted passengers. Attitudes concerning innovative concepts identified in Phase III and as well as measures already implemented at other airports 2 V. ESTIMATE OF THE PROBLEM FUNDING AND RESEARCH PERIOD Recommended Funding: $400K Research Period: Two years VI. URGENCY AND PAYOFF POT
10、ENTIAL This research could have very high pay off in terms of alleviating air passenger inconvenience and suffering related to irregular operations. VII. RELATED RESEARCH ACRP Project 11-02, Task 06 Interagency - Aviation Industry Collaboration on Planning for Pandemic Outbreaks ACRP Project 11-02,
11、Task 12 Ramp Incident Data from Selected Large and Medium Hub Airports ACRP Project 5-01 An Airport Guide for Regional Emergency Planning for CBRNE Events ACRP Project 4-04 Exercising Command-Level Decision Making for Critical Incidents at Airports Bratu, Stephane and Barnhart, Cynthia. (2005) “An A
12、nalysis of Passenger Delays Using Flight Operations and Passenger Booking Data,” Air Traffic Control Quarterly, Vol. 13 (1), pp. 1-27. Center for Air Transportation Systems Research (CATSR) (2008) US Airline Passenger Trip Delay Report (2007), Volgenau School of Information Technology and Engineerin
13、g, George Mason University. Bratu, Stephane (2003) “Airline Customer Service Network Design and Operations,” MIT PhD Dissertation. Zhu, Ying. (2009) “Evaluating Airline Delays: The Role of Airline Networks, Schedules, and Passenger Demands,” MIT Master of Science in Transportation Thesis. VIII. PERS
14、ON(S) DEVELOPING THE PROBLEM Mark Hansen Professor of Civil and Environmental Engineering University of California, Berkeley 114 McLaughlin Hall Berkeley CA 94720 Yu Zhang Assistant Professor of Civil and Environmental Engineering University of South Florida yuzhangeng.usf.edu IX. PROCESS USED TO DE
15、VELOP PROBLEM STATEMENT Endorsement of this statement by the Airfield and Airspace Capacity and Delay Committee of the TRB is pending. X. DATE AND SUBMITTED BY Mark Hansen Professor of Civil and Environmental Engineering University of California, Berkeley 114 McLaughlin Hall Berkeley CA 94720 mhanse
16、nce.berkeley.edu 510-642-2880 Office 510-375-1745 Cell Date Submitted: April 10, 2009 3 Yu Zhang Assistant Professor of Civil and Environmental Engineering University of South Florida 4202 E. Fowler Ave, ENB 118 Tampa, FL 33620 yuzhangeng.usf.edu 813-974-5846 Office 510-229-0357 Cell Date Submitted: April 10, 2008 Submit to: Michael R. Salamone, C.M. ManagerACRP Transportation Research Board 500 Fifth Street., N.W. Washington, D.C. 20001 202/334-3224 FAX 202/334-2006