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1、ANSI/ISO/ASQ Q1 O01 5-2001 AMERICAN NATIONAL STANDARD Quality management- Guidelines for training AMERICAN SOCIETY FOR QUALITY P.O. BOX 3005 MILWAUKEE, WISCONSIN 53201 -3005 Copyright American Society for Quality Provided by IHS under license with ASQ Licensee=IHS Employees/1111111001, User=Wing, Be
2、rnie Not for Resale, 04/18/2007 10:57:45 MDTNo reproduction or networking permitted without license from IHS -,-,- ANSI/ISO/ASQ Q1 O01 5-2001 AMERICAN NATIONAL STANDARD Quality management- Guidelines for training Approved as a American National Standard by: American Society for Quality Control An Am
3、erican National Standard Approved on January 25, 2001 American National Standards: An American National Standard implies a consensus of those substantially concerned with its scope and provisions. An American National Standard is intended as a guide to aid the manufacturer, the consumer, and the gen
4、eral public. The existence of an American National Standard does not in any respect preclude anyone, whether he or she has approved the standard or not, from manufacturing, purchasing, or using products, processes, or procedures not conforming to the standard. American National Standards are subject
5、 to periodic review and users are cautioned to obtain the latest edition. Caution Notice:This American National Standard may be revised or withdrawn at any time.The procedures of the American National Standards Institute require that action be taken to reaffirm, revise, or withdraw this standard no
6、later than five years from the date of publication. Purchasers of American National Standards may receive current information on all standards by calling or writing the American National Standards Institute. Copyright American Society for Quality Provided by IHS under license with ASQ Licensee=IHS E
7、mployees/1111111001, User=Wing, Bernie Not for Resale, 04/18/2007 10:57:45 MDTNo reproduction or networking permitted without license from IHS -,-,- 02001 by ASQ Copyright Protection Notice for the ANSI/ISO/ASQ Q 100 15-200 1 Standard. This standard is subject to copyright claims of ISO, ANSI, and A
8、SQ. Not for resale. No part of this publication may be reproduced in any form, including an electronic retrieval system, without the prior written permission of ASQ. All requests pertaining to the ANSI/ISO/ASQ Q1 O01 5-2001 Standard should be submitted to ASQ. Note: As used in this document, the ter
9、m “International Standard” refers to the American National Standard adoption of this and other International Standards. ASQ will consider requests for change and information on the submittal of such requests regarding this Standard All requests should be in writing to the attention of the Standards
10、administrator at the address below. ASQ Mission: The American Society for Quality advances individual and organizational performance excellence worldwide by providing opportunities for learning, quality improvement, and knowledge exchange. PDF disclaimer This PDF file may contain embedded typefaces.
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13、 has been taken to ensure that the file is suitable for use by our customers. In the unlikely event that a problem relating to it is found, please inform ASQ at the address below. Published by: Arnerlcan Coclety for Quallty IpLF ASQ L . . . I I .ama. - Y m Quality Press 600 N. Plankinton Avenue Milw
14、aukee, Wisconsin 53203 Call toll free 800-248-1946 Fax 414-272-1734 www. asq . org hitp:/qualitypress.asq.org hitp:/standardsgroup.asq.org E-mail: authorsasq.org Copyright American Society for Quality Provided by IHS under license with ASQ Licensee=IHS Employees/1111111001, User=Wing, Bernie Not for
15、 Resale, 04/18/2007 10:57:45 MDTNo reproduction or networking permitted without license from IHS -,-,- Additional resources available from ASQ Quality Press: IS0 9000 at the Front Line William A. Levinson The IS0 Lesson Guide 2000: Pocket Guide to Q9001:2000, Second Edition Dennis Arter and J. P. Ru
16、ssell IS0 9001:2000 - An Audio Workshop and Master Slide Presentation John E. (Jack) West and Charles A. Cianfrani IS0 9001:2000 Explained, Second Edition Charles A. Cianfrani, Joseph J. Tsiakals, and John E. (Jack) West IS0 900 1:2000 Quick Reference Jeanne Ketola and Kathy Roberts IS0 900 1:2000 f
17、or Small and Medium Businesses Herbert C. Monnich, Jr. The IS0 900 1:2000 Auditors Companion Kent A. Keeney Customer Satisfaction Measurement for IS0 900 1:200 1: A Practitioners Guide for Process Improvement and Certification Terry G. Vavra The Practical Guide to People-Friendly Documentation Adrie
18、nne Escoe, Ph. D. Quality Press has created an IS0 9000:2000 Resource Materials web page. This convenient online resource contains links to all the books, journals, standards, and courses that are available through ASQ (as well as general information and FAQs) on this important revision to the stand
19、ards. You can visit this page from our Online Bookstore at http:/qualitvpress.asq.org . To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1 946, or visit our Online Bookstore at http:/qualitvpress.asq.org . Copyright American Society for Quality Provided by IHS under
20、 license with ASQ Licensee=IHS Employees/1111111001, User=Wing, Bernie Not for Resale, 04/18/2007 10:57:45 MDTNo reproduction or networking permitted without license from IHS -,-,- (This page is intentionally left blank) Copyright American Society for Quality Provided by IHS under license with ASQ L
21、icensee=IHS Employees/1111111001, User=Wing, Bernie Not for Resale, 04/18/2007 10:57:45 MDTNo reproduction or networking permitted without license from IHS -,-,- ANSI/ISO/ASQ QI O01 5-2001 Contents Page Foreword . iv Introduction . v 1 Scope 1 2 Normative reference 1 3 Terms and definitions . 1 4 4.
22、1 4.2 4.3 4.4 4.5 5 5.1 5.2 Guidelines for training 2 Training: A four-stage process 2 Defining training needs . 3 Designing and planning training 4 Providing for the training 7 Evaluating training outcomes 8 Monitoring and improving the training process . 8 General 8 Validation of the training proc
23、ess 9 Annex A (informative) Tables . 10 V Copyright American Society for Quality Provided by IHS under license with ASQ Licensee=IHS Employees/1111111001, User=Wing, Bernie Not for Resale, 04/18/2007 10:57:45 MDTNo reproduction or networking permitted without license from IHS -,-,- ANSI/ISO/ASQ QI O
24、01 5-2001 Foreword IS0 (the International Organization for Standardization) is a worldwide federation of national standards bodies (IS0 member bodies). The work of preparing International Standards is normally carried out through IS0 technical committees. Each member body interested in a subject for
25、 which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. IS0 collaborates closely with the International Electrotechnical Commission (IEC) on a
26、ll matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISOAEC Directives, Part 3 Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International St
27、andard requires approval by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this International Standard may be the subject of patent rights. IS0 shall not be held responsible for identifying any or all such patent rights. Internat
28、ional Standard IS0 1 O01 5 was prepared by Technical Committee ISO/TC 176, Quality management and quality assurance, Subcommittee SC 3, Supporting technologies. Annex A of this International Standard is for information only. vi Copyright American Society for Quality Provided by IHS under license wit
29、h ASQ Licensee=IHS Employees/1111111001, User=Wing, Bernie Not for Resale, 04/18/2007 10:57:45 MDTNo reproduction or networking permitted without license from IHS -,-,- ANSI/ISO/ASQ QI O01 5-2001 Introduction The Quality management principles underlying the IS0 9000 family of standards (of which the
30、 IS0 10000 series form a part) emphasize the importance of human resource management and the need for appropriate training. They recognize that customers are likely to both respect and value an organizations commitment to its human resources and its ability to demonstrate the strategy used to improv
31、e the competence of its personnel. Personnel at all levels should be trained to meet the organizations commitment to supply products of a required quality in a rapidly changing market place where customer requirements and expectations are increasing cont i n uous I y. This International Standard pro
32、vides guidelines to assist organizations and their personnel when addressing issues related to training. It may be applied whenever guidance is required to interpret references to “education“ and “training“ within the IS0 9000 family of quality assurance and quality management standards. Any referen
33、ces to “training“ in this document includes all types of education and training. An organizations objectives for continual improvement, including the performance of its personnel, might be affected by a number of internal and external factors including changes in markets, technology, innovation, and
34、 the requirements of customers and other stakeholders. Such changes may require an organization to analyse its competence-related needs. Figure 1 illustrates how training could be selected as an effective means of addressing these needs. d OTHER NEEDS Figure 1 - Improving quality by training vi i Co
35、pyright American Society for Quality Provided by IHS under license with ASQ Licensee=IHS Employees/1111111001, User=Wing, Bernie Not for Resale, 04/18/2007 10:57:45 MDTNo reproduction or networking permitted without license from IHS -,-,- ANSI/ISO/ASQ QI O01 5-2001 The role of this International Sta
36、ndard is to provide guidance that can help an organization to identify and analyse training needs, design and plan the training, provide for the training, evaluate training outcomes, and monitor and improve the training process in order to achieve its objectives. It emphasizes the contribution of tr
37、aining to continual improvement and is intended to help organizations make their training a more effective and efficient investment. viii Copyright American Society for Quality Provided by IHS under license with ASQ Licensee=IHS Employees/1111111001, User=Wing, Bernie Not for Resale, 04/18/2007 10:5
38、7:45 MDTNo reproduction or networking permitted without license from IHS -,-,- NATIONAL STANDARD ANSI/ISO/ASQ QI O01 5-2001 Quality management - Guidelines for training 1 Scope These guidelines cover the development, implementation, maintenance, and improvement of strategies and systems for training
39、 that affect the quality of the products supplied by an organization. This International Standard applies to all types of organizations. It is not intended for use in contracts, regulations, or for certification. It does not add to, change, or otherwise modify requirements for the IS0 9000 series. T
40、his International Standard is not intended to be used by training providers delivering services to other organizations. NOTE system elements - Part 2: Guidelines for services, until superseded by IS0 9004:2000. The main source of reference for training providers should be IS0 9004-2:1991, Quality ma
41、nagement and quality Training providers may use this International Standard when addressing the training needs of their own personnel. 2 Normative reference The following normative document contains provisions which, through reference in this text, constitute provisions of this International Standar
42、d. For dated references, subsequent amendments to, or revisions of, any of this publication do not apply. However, parties to agreements based on this International Standard are encouraged to investigate the possibility of applying the most recent edition of the normative document indicated below. F
43、or undated references, the latest edition of the normative document referred to applies. Members of IS0 and IEC maintain registers of currently valid International Standards. IS0 8402, Quality management and quality assurance - Vocabulatyl). 3 Terms and definitions For the purposes of this Internati
44、onal Standard, the terms and definitions given in IS0 8402 and the following apply. 3.1 competence application of knowledge, skills, and behaviours in performance 3.2 train in g process to provide and develop knowledge, skills and behaviours to meet requirements 1) To be revised as IS0 9000:2000. 1
45、Copyright American Society for Quality Provided by IHS under license with ASQ Licensee=IHS Employees/1111111001, User=Wing, Bernie Not for Resale, 04/18/2007 10:57:45 MDTNo reproduction or networking permitted without license from IHS -,-,- ANSI/ISO/ASQ QI O01 5-2001 I MONITOR 4. Evaluate training o
46、utcomes 4 Guidelines for training 2. Design and plan training 4.1 Training: A four-stage process 4.1 .I General A planned and systematic training process can make an important contribution in helping an organization to improve its capabilities and to meet its quality objectives. This training proces
47、s is illustrated in the training cycle diagram shown in Figure 2. To increase the readability of this International Standard and to distinguish clearly between guidance and use of the process model to describe the guidance, the process model appears in Tables A.l to A.5 in annex A. For selecting and
48、 implementing training to close the gaps between required and existing competence, management should monitor the following stages: a) defining training needs; b) designing and planning training; c) providing for the training; d) evaluating the outcome of training. As illustrated, the output of one stage will provide the input for the following stage. Figure 2 - Training cycle 4.1.2 Purchase of training-related products and services It should