《SAE-AS-9110-2003.pdf》由会员分享，可在线阅读，更多相关《SAE-AS-9110-2003.pdf（34页珍藏版）》请在三一文库上搜索。
1、SAE Technical Standards Board Rules provide that: “This report is published by SAE to advance the state of technical and engineering sciences. The use of this report is entirely voluntary, and its applicability and suitability for any particular use, including any patent infringement arising therefr
2、om, is the sole responsibility of the user.” SAE reviews each technical report at least every five years at which time it may be reaffirmed, revised, or cancelled. SAE invites your written comments and suggestions. Copyright 2003 Society of Automotive Engineers, Inc. All rights reserved. No part of
3、this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SAE. TO PLACE A DOCUMENT ORDER:Tel: 877-606-7323 (inside USA and Canada) Tel: 724-776-4
4、970 (outside USA) Fax: 724-776-0790 Email: custsvcsae.org SAE WEB ADDRESS:http:/www.sae.org AEROSPACE STANDARD AS9110 Issued2003-01 Quality Maintenance Systems - Aerospace - Requirements for Maintenance Organizations TABLE OF CONTENTS INTRODUCTION4 1.SCOPE.7 1.1General 7 1.2Application .7 2.NORMATIV
5、E REFERENCE .8 3.TERMS AND DEFINITIONS.8 3.1General 8 3.2Additional Terms and Definitions8 3.2.1Authority.8 3.2.2Key Characteristics8 3.2.3Maintenance 8 3.2.4Technical Data9 3.2.5Human Factors 9 3.2.6Release Certificate.9 4.QUALITY MANAGEMENT SYSTEM9 4.1General Requirements.9 4.2Documentation Requir
6、ements10 4.2.1General 10 4.2.2Quality Manual.11 4.2.3Control of Documents 11 4.2.4Control of Records.11 4.3Configuration Management12 SAE AS9110 - 2 - TABLE OF CONTENTS (Continued) 5.MANAGEMENT RESPONSIBILITY12 5.1Management Commitment.12 5.2Customer Focus.12 5.3Quality Policy .12 5.4Planning.12 5.4
7、.1Quality Objectives12 5.4.2Quality Management System Planning13 5.5Responsibility, Authority and Communication13 5.5.1Responsibility and Authority.13 5.5.2Management Representative.13 5.5.3Internal Communication.13 5.6Management Review .14 5.6.1General 14 5.6.2Review Input 14 5.6.3Review Output .14
8、 6.RESOURCE MANAGEMENT.14 6.1Provision of Resources14 6.2Human Resources .14 6.2.1General 14 6.2.2Competence, Awareness and Training15 6.3Infrastructure15 6.4Work Environment15 7.PRODUCT REALIZATION16 7.1Planning of Product Realization.16 7.2Customer-Related Processes16 7.2.1Determination of Require
9、ments Related to the Product.16 7.2.2Review of Requirements Related to the Product.17 7.2.3Customer Communication17 7.3Design and Development.17 7.3.1Design and Development Planning18 7.3.2Design and Development Inputs18 7.3.3Design and Development Outputs.19 7.3.4Design and Development Review19 7.3
10、.5Design and Development Verification19 7.3.6Design and Development Validation20 7.3.7Control of Design and Development Changes.20 7.4Purchasing.21 7.4.1Purchasing Process.21 7.4.2Purchasing Information22 7.4.3Verification of Purchased Product22 SAE AS9110 - 3 - TABLE OF CONTENTS (Continued) 7.5Prod
11、uction and Service Provision23 7.5.1Control of Production and Service Provision23 7.5.2Validation of Processes for Production and Service Provisions.25 7.5.3Identification and Traceability.26 7.5.4Customer Property.26 7.5.5Preservation of Product .26 7.6Control of Monitoring and Measuring Devices.27
12、 8.MEASUREMENT, ANALYSIS AND IMPROVEMENT.28 8.1General 28 8.2Monitoring and Measurement 28 8.2.1Customer Satisfaction28 8.2.2Internal Audit29 8.2.3Monitoring and Measurement of Processes.29 8.2.4Monitoring and Measurement of Product.30 8.3Control of Nonconforming Product.31 8.4Analysis of Data.32 8.
13、5Improvement32 8.5.1Continual Improvement32 8.5.2Corrective Action33 8.5.3Preventive Action.33 APPENDIX A BIBLIOGRAPHY.34 SAE AS9110 - 4 - INTRODUCTION General: The adoption of a quality management system should be a strategic decision of an organization. The design and implementation of an organiza
14、tions quality management system is influenced by varying needs, particular objectives, the products provided, the processes employed and the size and structure of the organization. It is not the intent of this International Standard to imply uniformity in the structure of quality management systems
15、or uniformity of documentation. The quality management system requirements specified in this International Standard are complementary to requirements for products. Information marked “NOTE” is for guidance in understanding or clarifying the associated requirement. This International Standard can be
16、used by internal and external parties, including certification bodies, to assess the organizations ability to meet customer, regulatory and the organizations own requirements. The quality management principles stated in ISO 9000 and ISO 9004 have been taken into consideration during the development
17、of this International Standard. Process Approach: This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements. For an organizati
18、on to function effectively, it has to identify and manage numerous linked activities. An activity using resources, and managed in order to enable the transformation of inputs into outputs, can be considered as a process. Often the output from one process directly forms the input to the next. The app
19、lication of a system of processes within an organization, together with the identification and interactions of these processes, and their management, can be referred to as the “process approach”. An advantage of the process approach is the ongoing control that it provides over the linkage between th
20、e individual processes within the system of processes, as well as over their combination and interaction. When used within a quality management system, such an approach emphasizes the importance of a.understanding and meeting requirements, b.the need to consider processes in terms of added value, c.
21、obtaining results of process performance and effectiveness, and d.continual improvement of processes based on objective measurement. SAE AS9110 - 5 - The model of a process-based quality management system shown in Figure 1 illustrates the process linkages presented in clauses 4 to 8. This illustrati
22、on shows that customers play a significant role in defining requirements as inputs. Monitoring of customer satisfaction requires the evaluation of information relating to customer perception as to whether the organization has met the customer requirements. The model shown in Figure 1 covers all the
23、requirements of this International Standard, but does not show processes at a detailed level. NOTE:In addition, the methodology known as “Plan-Do-Check-Act” (PDCA) can be applied to all processes. PDCA can be briefly described as follows. Plan:establish the objectives and processes necessary to deli
24、ver results in accordance with customer requirements and the organizations policies. Do:implement the processes. Check:monitor and measure processes and product against policies, objectives and requirements for the product and report the results. Act:take actions to continually improve process perfo
25、rmance. SAE AS9110 - 6 - FIGURE 1 - Model of a Process-Based Quality Management System SAE AS9110 - 7 - 1.SCOPE: 1.1General: This standard includes ISO 9001:20001 quality management system requirements and specifies additional requirements for a quality management system for aerospace maintenance or
26、ganizations. The additional aerospace requirements are shown in bold, italic text. It is emphasized that the quality management system requirements specified in this standard are complementary (not alternative) to contractual and applicable law and regulatory requirements. This International Standar
27、d specifies requirements for a quality management system where an organization a.needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and b.aims to enhance customer satisfaction through the effective application of the system, i
28、ncluding processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. NOTE: In this International Standard, the term “product” applies only to the product intended for, or required by, a customer. 1.2Application: All requiremen
29、ts of this International Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided. Where any requirement(s) of this International Standard cannot be applied due to the nature of an organization and its product, this can be considered
30、for exclusion. Where exclusions are made, claims of conformity to this International Standard are not acceptable unless these exclusions are limited to requirements within clause 7, and such exclusions do not affect the organizations ability, or responsibility, to provide product that meets customer
31、 and applicable regulatory requirements. 1. With the permission of the International Organization for Standardization (ISO). The complete standard may be obtained from any ISO member or from the ISO Central Secretariat, Case Postale 56, 1211 Geneva 20, Switzerland. Copyright remains with ISO. -,-,-
32、SAE AS9110 - 8 - 2.NORMATIVE REFERENCE: The following normative document contains provisions which, through reference in this text, constitute provisions of this International Standard. For dated references, subsequent amendments to, or revisions of, any of these publications do not apply. However,
33、parties to agreements based on this International Standard are encouraged to investigate the possibility of applying the most recent edition of the normative document indicated below. For undated references, the latest edition of the normative document referred to applies. Members of ISO (Internatio
34、nal Organization for Standardization) and IEC (International Electrotechnical Commission) maintain registers of currently valid International Standards. ISO 9000:2000, Quality management systems Fundamentals and vocabulary. 3.TERMS AND DEFINITIONS: 3.1General: For the purposes of this International
35、Standard, the terms and definitions given in ISO 9000 apply. The following terms, used in this edition of ISO 9001 to describe the supply chain, have been changed to reflect the vocabulary currently used: supplier organization customer The term “organization” replaces the term “supplier” used in ISO
36、 9001:1994, and refers to the unit to which this International Standard applies. Also, the term “supplier” now replaces the term “subcontractor”. Throughout the text of this International Standard, wherever the term “product” occurs, it can also mean “service”. 3.2Additional Terms and Definitions: 3
37、.2.1Authority: The national aviation authority having jurisdiction over the manufacturer, aircraft owner and operator, maintenance organization; the Authority could be civil or military. 3.2.2Key Characteristics: The features of a material, process, or part whose variation has a significant influenc
38、e on product fit, performance, service life, or manufacturability. 3.2.3Maintenance: The overhaul, repair, inspection, replacement, modification or defect rectification of an aircraft or an aircraft component that is performed after completion of manufacturing and initial airworthiness certification
39、 by the applicable Authority. -,-,- SAE AS9110 - 9 - 3.2.4Technical Data: Data that is necessary to ensure that the aircraft or aircraft component can be maintained in a condition such that serviceability and airworthiness of the aircraft and related operational and emergency equipment, is assured.
40、This data includes maintenance programs, airworthiness directives, service bulletins, major repairs/modifications, operator maintenance manuals, drawings, engineering orders, component maintenance manuals, technical orders, etc. 3.2.5Human Factors: Recognition that personnel performing tasks are aff
41、ected by physical fitness, physiological characteristics, personality, stress, fatigue, distraction, communication and attitude. 3.2.6Release Certificate: A document certifying that the activities performed, and the results achieved, conform to established organization, Authority, and contract requi
42、rements. 4.QUALITY MANAGEMENT SYSTEM: 4.1General Requirements: The organization shall establish, document, implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of this International Standard. Maintenance organizations shall
43、obtain and maintain any required quality management system approvals and any other approvals, certificates, ratings, licenses, and permits required by the responsible Authority. The organization shall a.identify the processes needed for the quality management system and their application throughout
44、the organization (see 1.2), b.determine the sequence and interaction of these processes, c.determine criteria and methods needed to ensure that both the operation and control of these processes are effective, d.ensure the availability of resources and information necessary to support the operation a
45、nd monitoring of these processes, e.monitor, measure and analyse these processes, and f.implement actions necessary to achieve planned results and continual improvement of these processes. These processes shall be managed by the organization in accordance with the requirements of this International
46、Standard. -,-,- SAE AS9110 - 10 - 4.1 (Continued): Where an organization chooses to outsource any process that affects product conformity with requirements, the organization shall ensure control over such processes. Control of such outsourced processes shall be identified within the quality manageme
47、nt system. NOTE: Processes needed for the quality management system referred to above should include processes for management activities, provision of resources, product realization and measurement. 4.2Documentation Requirements: 4.2.1General: The quality management system documentation shall includ
48、e a.documented statements of a quality policy and quality objectives, b.a quality manual, c.documented procedures required by this International Standard, d.documents needed by the organization to ensure the effective planning, operation and control of its processes, e.records required by this Inter
49、national Standard (see 4.2.4), and f.quality system requirements imposed by the applicable Authorities, as well as the standards to which the organization intends to work. The organization shall ensure that personnel have access to quality management system documentation and are aware of relevant procedures. Customer and/or Authorities representatives shall have access to quality management system documentation. N