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1、Duties of different departments 1Secretaryn 1. Make /Answer telephone callsn 2. Take notes, minutes and messagesn 3. Deal with files and correspondencen 4. Write memos and reportsn 5. Work at computer for word processingn 6. Receive guests and visitorsn 7. Arrange meetingsn 8. Make appointments 2. P
2、ersonnel/human resources departmentn 1. Recruit new staffn 2. Interview applicantsn 3. Promote staffn 4. Train staffn 5. Fire staffn 6. Deal with relationships between management and work force.3. Customer service departmentn 1. Deal with customers calls and solve problemsn 2. Accept repairs and dea
3、l with customers complaintsn 3. Communicate timely with customersn 4. Offer a comprehensive and convenient after-care servicen 5. Offer a full professional after-sales servicen 6. Undertake installation and testing tasks from the companyn 7. Offer training to users technical staff4Managern Be respon
4、sible for the main activities of the company such as manufacturing and salesn Make decisionsn Make plansn Handle difficult situations at workn Deal with problems and complaintsn Sign contractsn Monitor expenses claims5Assistant general managern Assist the general manager with routine workn Be respon
5、sible for everything when the general manager is away6Sales departmentn Launch marketing promotionsn Introduce productsn Demonstrate productsn Persuade customers to buyn Launch campaignsn Advertise productsn Bargain about pricen Offer discount7Public relations departmentn Talk to the press and the p
6、ublicn Communicate information from the companyn Give away publicity productsn Entertain business clientsn Alter/create/develop/establish/improve corporate image8Account department客户部n Search potential clientsn Analyze and understand marketn Analyze customer behaviorn Personalize offeringsn Anticipa
7、te customer wantsn Keep clients and the company in good relationship9Logistic department n Taking/receiving and managing sales ordersn Following the situation of the goods arrivingn Transfering the notice paper of disqualified goodsn Controlling the invoice of purchased goodsn Managing inventoriesn
8、Delivering/dispatching goods10Purchasing department n Select suppliersn Prepare purchase ordersn Manage customer relationship and deal with suppliers5系吖p 11:44:57 老师新年好 张志龙 11:45:11 嗯 你也新年好啊 5系吖p 11:45:38 老师，我有几个问题要问 张志龙 11:45:47 说吧 5系吖p 11:46:05 workforce是劳动力吧？ 张志龙 11:46:07 对 5系吖p 11:46:20 指的是工人数？
9、张志龙 11:47:33 对 5系吖p 11:48:11 turnover呢？是营业额？ 张志龙 11:48:14 dui 5系吖p 11:48:47 那subsidiaries和structure有什么区别？ 张志龙 11:49:48 意义上的区别就很大 5系吖p 11:49:59 不明白 张志龙 11:50:18 一个是 附属机构 一个是结构 机构 5系吖p 11:51:09 附属机构是子公司吗？ 张志龙 11:51:47 对 5系吖p 11:52:10 那结构机构指的是？ 张志龙 11:52:08 也不全是 张志龙 11:52:32 公司的组织机构 主要是 指 张志龙 11:52:59 公司由哪些主要部门组成 5系吖p 11:53:11 哦 5系吖p 11:53:15 这个我了解 张志龙 11:53:56 subsidiary 不全指子公司 比如它的附属的机构 张志龙 11:54:07 如 海尔的海尔大学 5系吖p 11:54:51 就是跟他挂钩的 张志龙 11:54:58 对 5系吖p 11:56:38 branches呢？ 张志龙 11:56:48 分公司 5系吖p 11:57:15 好的我明白了