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1、房务部元月份工作计划一. 根据酒店安排，做好客房明年的销售工作，提升客房入住率及营业额，继续加强对麻将房宣传，使酒店周围商铺都了解麻将房及优惠活动。二. 与营销部沟通对客房进行2014年的促销活动及对公司客户进行回访，同时对前台进行强化培训，提升服务，减小客人投诉，提升酒店品质。三. 针对部门人员辞职不能及时补充到位，合理安排好部门工作，使部门工作在人员减少情况下不影响营业。四. 配合工程部对房间内各项工程进行检修，并请工程部对客房员工进行电视机操作培训，并督促跟进圣诞节物品采购、场地布置。五. 对PA、楼层加强岗位知识及应知应会培训他，同时挑选出比较优秀员工进行晋升培训为酒店储备人才，并将人
2、员上报酒店给予表扬。六. 客房内各类酒水、代销品、茶叶进行全面补入，提升营业额。七. 跟进PA对酒店各区域进行一次全面彻底大清洁（地毯清洁、大理石保养、天花风口、木器家具）迎接新年。八. 跟进好几项遗留问题，进行落实：1. 配合财务部对部门固定资产进行年底大盘点。2. 对楼层布草间、洗消间进行清理并摆放整齐。3.4. 待添加的隐藏文字内容1督促工程部对工程维修房尽快完工，减少工程房数量。5. 客房电视老化严重，需跟进申购新电视补充。6. 跟进好住客反映的各项问题并完善回复。完成酒店领导下达的各项工作任务。. .29C91AFE4CED1B6C8795AD9C91AFE4CED1B6C8795A
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