《商务礼仪Bussiness etiquette.ppt》由会员分享，可在线阅读，更多相关《商务礼仪Bussiness etiquette.ppt（36页珍藏版）》请在三一文库上搜索。
1、Bussiness etiquette,Introduction etiquette Handshake etiquette Dress etiquette Gift-presenting etiquette Telephone etiquette,Introduction etiquette,Simple explaination Introduction etiquette is very important in interpersonal communication.It includes self-introduction and introducing someone to oth
2、ers. A perfect introduction can leave a deep impression on others.At the same time,if you are well-prepared,a good introduction can also give you confidence and let you show you best.The following are some aspects you need to pay attention to.,Gesture Expression Order,Gesture,At first, shaking hands
3、 with others. Your hand should point to who you want to introduce,The East,The West,Expression,You ought to smile whether self-introduction or introducting someone to others.Facial expresssion should be nature.Be sure that you are in relaxed mood.,Qrder,Firstly,introduce yourself Secondly,introduce
4、others according to persons position,from low to high. Finally,give others business card before introduction,Handshake etiquette,Brief introduction,Handshake etiquette originated from the ancient Europeans to each other that the hands of unarmed and show friendly meaning. Subsequently become vogue,
5、prevailing in Europe and the United States.After the revolution of Xin Hai China also seem ceremony.In todays business contacts, a handshake is the most commonly used meeting etiquette,The handshake time,Be introduced later, had better not immediately take the initiative to reach out and to act on e
6、ach others identity and reaction.,The handshake sequence,Handshake principles: venerable top Between the upper and the lower, the higher the first hand Between men and women,women pref Long among the younger generation, the elder hand first At the same level between peers, regardless of the sequence
7、 When shaking hands with guest and host, his order is different 1. Greet the guests, the master first hand 2.Bid farewell to the guests, the guests first hand,Handshake method,Handshake must use right hand, and it is conventionalized politeness To hold the hand, the time is 1 3 seconds. Of course, t
8、oo tight to shake hands, or part only use finger carelessly meeting each others hand is not polite Shake hands when the eyes should be watching each other, smile or say hello, people at the same time handshake should order, avoid cross shake Dont wear sunglasses, hat, gloves to shake hands, except f
9、or special cases.,Dress etiquette,Brief introduction,Clothing is a kind of culture ,it represents artistic appreciation of a nation. And the correct clothing can also reflect peoples well spiritual outlook,cultural accomplishment and aesthetic taste.In public,the clothing should be dignified and mag
10、nanimous.In party,the clothing should be fashionable.In casual occasion,the clothing should be natural and comfortable.,Mens dress Womens dress,Mens dress,clean and tidy standing very straight shouldnt take off coat leather shoes match with business suit,Womens dress,coordinate with offices tone and
11、 atmosphere stable modelling avoid plicated character,Gift-presenting etiquette,In the practical international commercial etiquette,presenting holds the quite important position to face frequently.People always would send gifts to each other in order to promote friendship ,expand common grounds and
12、deepen cooperation.,Since the culture of country is different,the kind of presents and the way of presenting are also different.,Kinds Approaches Opportunity,Kinds,The basic principle: cater to his pleasure,Approaches,Generally,the appropriate way is to present gifts face to face.,The East,The West,
13、Opportunity,The West The East,Gifts should be send at the right moment.,Customs of telephene,-answer the phone,answer the phone,We answer the phone when it rang two to three sound If we answer the phone as soon as it rongs,the other will fell we are very anxious If we answer the phone when it rongs
14、six to seven sound,they fells not being taken seriously,answer with smile,they feel we are very enthusiastic our voice sounds very comfortable when smile,what to say,say hello first introduce our companyname saywhat can i help you,ask the purpose,ask the purpose of the other If the other is interested in our companys product,we briefly introduce our product and fight a face to face talk.,Thank you ,Thats all,