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1、通过纠正确英语写作中的错误，提高写作水平的方法Improve staffs e-mail writing through error correction论文摘要随着网络电子通讯技术日新月异的飞速发展，电子邮件以其价廉、快捷的通讯方式被人类所认识并广泛使用于商业活动中。作为一种现代通讯方式，电子邮件以另人难以置信的传输速度及其跨地域性，将世界变得越来越小。据不完全统计，目前将近半数美国人会花1/3的工作时间在阅读及回复电子邮件中渡过。其中将近75%的受访者称这1/3的时间的使用效率还有待于提高。在当今全球经济高速发展的大环境下，工作时间使用效率低下直接影响到企业生产率。另外，还有88%的受访者
2、认为，一份糟糕的电子邮件不仅影响作者本人形象同时也严重影响了企业的公众形象。不仅如此，一份措词不当、隐含企业商业信息的电子邮件还将会引来不必要的法律牵连。同样，对于处在经济高速发展环境下的中国员工来说，尤其, 对于那些在外商投资企业工作的员工来讲，电子邮件在工作中的使用已逐渐与西方发达国家持平。因此，英语邮件书写形式和内容的规范性及有效性也逐渐被企业管理者所重视。我就职于一家外商独资企业，从事于人力资源管理工作。作为一名企业人力资源管理工作者，我想通过在英语教学法中所学到的教学理论开发一项员工英语邮件书写培训项目。并将此项目逐渐引入新员工入职培训教育内容中去。我将使用3周的时间，应用英语教学法
3、中“通过纠正确英语写作中的错误，提高写作水平的方法 ”研究这一项目的可行性。我的项目对象为没有外企业工作经验的员工及刚从学校毕业的新进员工。这一项目的实施旨在通过提高员工英语邮件写作水平，提高员工英语沟通的有效性，提高企业生产率，整体提升企业员工及企业形象。关键词：电子邮件，英语写作AbstractWith the rapid development of electronic communication technology, Email has been acknowledged widely by people and used in daily business communicati
4、on depends its low cost and high speed. Email writing has become a large part of modern communication, particularly in business. The world has become much smaller now that we have the ability to send and receive email messages over great distances at an incredible speed.Poorly written e-mail can sab
5、otage careers, threaten productivity, and negatively affect a companys image, while effective e-mail increases productivity and improves the workplace environment. In addition, poorly written e-mail can have serious legal implications as well due to sending sensitive information to wrong person or u
6、sing improper words.Therefore, more and more enterpriser is paying much closer attention on training their employees Email writing be professional and in an effective and efficient way.I work in a Foreign Invested Company and engage in Human Resource Management.I am going to use English teaching met
7、hod of error correction I learned to develop a training program that can help our employees to improve their Email writing skill in 3 weeks.The objective scope would be those employees who have not former work experience in foreign invested company and fresh graduates.This project aims to improve co
8、mpanys overall productivity, public image, reducing misunderstanding through improving employees Email writing skill.Key words: Email, Writing Table of ContentI. Introduction6II. Preliminary Research72.1 Project Objective72.2 Project hypothesis72.3 Project rationale72.3.1 Self-correction72.3.2 Peer-
9、correction72.3.3 Teacher-correction8III. Problem Analysis83.1 Writing purpose83.2 A meaningful subject line93.3 Keep the message readable.93.4 Distinguish between formal and informal situations.10IV. Project Design104.1 Introduction104.1.1 Presentation of project planning114.1.2 Getting to know emai
10、l writing124.3 Error Correction154.4 Problem Analyzing15V. Project Implementation and Monitoring15VI. Project Findings and Discussion15VII. Conclusion15Bibliography16Appendix I:16Appendix II:16Appendix III:16Appendix IV:16Appendix V:16Improve Staffs Email Writing Through Error CorrectionI. Introduct
11、ionE-mail usually is a less spontaneous form of communicating than speech. Unlike verbal conversation - where words issue forth and immediately evaporate - writing places ones thoughts in a more visible, permanent, concrete, and objective format. A persons ability to communicate effectively and the
12、quality of the relationship between e-mail correspondents rest on his or her writing skills. The better people can express themselves through writing, the more the relationship can develop and deepen. Poor writing can result in misunderstandings and possibly conflicts. I work in a Foreign Invested C
13、ompany and engage in Human Resource Management. I am going to use English teaching method of error correction I learned to develop a training program that can help our employees to improve their Email writing skill. It is hypothesized that trainees errors in writing can be reduced by varied error-co
14、rrection techniques. This hypothesis is verified by a 3 week composed by classroom teaching and online-coaching.The objective scope would be those employees who have not former work experience in foreign invested company and fresh graduates.This project aims to improve companys overall productivity,
15、 public image, reducing misunderstanding through improving employees Email writing skill. The project research is encouraged by HR manager and going to be developed as a fixed part in our new employee orientation program.I hope I can apply my knowledge and theory into practice, which I learned from
16、Beijing Foreign Language University.II. Preliminary Research2.1 Project ObjectiveTo reduce staffs error in E-mail writing.2.2 Project hypothesisIt is hypothesized the staffs errors in writing can be reduced by error-correction techniques.2.3 Project rationale2.3.1 Self-correctionStudents are capable
17、 for correcting their own errors. Allowing students to correct their own mistakes could reduce teacher talk of this type of one-half and also reduce the intimidation factor introduced by excessive criticism. One can assume that students would acquire more feelings of self-sufficiency if allowed to p
18、ursue this course of action. Thus, give students a chance, and time, to correct themselves.2.3.2 Peer-correctionPeer correction is another way to involve students actively in the teaching of the class. It is also less threatening because no grade is involved. Obviously, the teacher has to be careful
19、 to avoid calling on the same student or small group all the time, because the others may be sensitive to favoritism. However, peer correction can have several advantages. First, it may motivate students who previously thought a foreign language was impossible to learn, because they see their classm
20、ates using it correctly. Second, peer correction involves a greater number of students in the running of the class. Third, the corrections tend to be at a level that others in the class can understand. And last, self-and peer correction increase the amount of time students talk in class and reduce t
21、he amount of time that the teacher must talk.2.3.3 Teacher-correctionThe teacher will also have to correct errors. Teacher-correction proved to be the most frequent technique by giving right answer, if only to save time or avoid the confusion of multiple errors. The teacher should return to the stud
22、ent who made the error, ask for a repetition or reformulation, and look for a glimmer of understanding.III. Problem AnalysisAny analysis of the practical aspects of correcting student errors must begin with the decision about which types of errors should be corrected. Because it seems both unwise an
23、d impractical to correct every mistake, teachers must be selective. Hereinafter list common errors appear in e-mail writing.3.1 Writing purposeWhy and what you write? Before you type anything into a new message, have explicit answers for two questions: 1. Why am I writing this? 2. What exactly do I
24、want the result of this message to be? If you cant succinctly state these answers, you might want to hold off on sending your message until you can. People get dozens, hundreds, even thousands of emails each day, so its only natural for them to gravitate toward the messages that are well thought-out
25、 and that clearly respect their time and attention. Careless emails do not invite careful responses. Think through your email from the recipients point of view, and make sure youve done everything you can to try and help yourself before contacting someone else. If its a valuable message, treat it th
26、at way, and put in the time to making your words count. 3.2 A meaningful subject lineA clear subject catches attention. Recipients scan the subject line in order to decide whether to open, forward, file, or trash a message. Your message is not the only one in your recipients mailbox. What is importa
27、nt to you may not be important to your reader. Therefore, if you make your subject line be blank, your message may be directly ignored. In addition, if your subject line is meaningless, also it may not help your communication be effectively and in time. Normally the content of “Subject” should conci
28、sely summary the content of your message. Its form can be a word in a short, which likes “Greetings”. Also, it can be a nominal phrase or even a complete sentence. But the longest can not exceed 35 letters. The ambiguous subject like “news about the meeting” can be revised to “Tomorrows meeting canc
29、eled”, which make your writing clear. Generally speaking, the first character of a sentence or proper noun should be in capital word. Upon the content of the e-mail, the subject can be headed by URGENT or FYI (For Your Information). For example: Subject: URGNT: Submit your report today!Furthermore,
30、not the most general subject is the best. For example: Subject: Meeting. The purpose of this e-mail might be a routine request for a meeting, an announcement of a last-minute rescheduling, or a summary of something that has already happened. Theres no way to know without opening the message, so this
31、 subject line is hardly useful. If we write: Subject: Follow-up about Meeting It will be fractionally better - provided that the recipient recognizes your name and remembers why a follow-up was necessary. 3.3 Keep the message readable.Keep your message readable. Use standard capitalization and spell
32、ing, especially when your message asks your recipient to do work for you. If you are a teenager, writing a quick gushing thx 4 ur help 2day ur gr8 may make a busy professional smile at your gratitude. but there comes a time when the sweetness of the gesture isnt enough. i dont think u want ur prof r
33、 ur boss 2 think u cant typ LOL ;-) Skip lines between paragraphs. Avoid fancy typefaces. Dont depend upon bold font or large size to add nuances - many peoples e-mail readers only display plain text. In a pinch, use asterisks to show *emphasis*. Dont type in all-caps. Online, all-caps means shoutin
34、g. Regardless of your intention, people will react as if you meant to be aggressive.3.4 Distinguish between formal and informal situations.When you are writing to a friend or a close colleague, it is OK to use smilies :-) , abbreviations (IIRC for if I recall correctly, LOL for laughing out loud, et
35、c.) and nonstandard punctuation and spelling (like that found in instant messaging or chat rooms).These linguistic shortcuts are generally signs of friendly intimacy, like sharing cold pizza with a family friend. By the same token, dont use informal language when your reader expects a more formal ap
36、proach. Always know the situation, and write accordingly.IV. Project DesignThe project is designed for a training cause, which will last 3 weeks.It consists of 3 phases that are Introduction, Error Correction, and Problem Analyzing. Except Introduction, Error Correction and Problem Analyzing are com
37、posed of a completed task in each week.4.1 IntroductionA half-day project kickoff seminar is designed to present students the purpose of the project, time schedule of the project and target setting in the coming 3 weeks. Next, the basic knowledge of main components in an email and its writing format
38、 will be presented to students.4.1.1 Presentation of project planninga) Purpose: Improve staffs e-mail writing through error correction.b) Timeline and main activity:1st Week 1) Day 1 / 0.5 day project kickoff2) Day 2-4 / Free practice using the techniques of self-correction and peer-correction3) Da
39、y 5 / 0.5 day teacher-correction, experience sharing and weekly evaluation2nd Week 1) Day 1-4 / Free practice using the techniques of self-correction and peer-correction base on previous weeks evaluation2) Day 5 / 0.5 day teacher-correction, experience sharing and weekly evaluation3rd Week1) Day 1-4
40、 / Free practice and try to use self-correction and peer-correction base on previous weeks evaluation2) Day 5 / 0.5 day project wrap up and conduct an overall evaluationc) Target setting:1) Complete 5 self-correction task per every week2) Complete 5 peer-correction task per every week3) Each student
41、s shall take notes for errors collection4) Significantly reduce errors on email writing4.1.2 Getting to know email writing1) Address Line: There are 4 types of address line. From: address the senders mailbox. TO: is for the object(s) you would like to address and send the message to inform directly.
42、 In the meantime, you are looking for recipients responses and related actions. There is certain etiquette with email, especially in the use of the carbon copy (cc:) and blind carbon copy (bcc:) fields. It is courteous to add addresses to the cc: field if those people need to know about the subject
43、but are not required to act on the contents. The bcc: field is useful where discretion is required. People in this field are concealed from other recipients in the To, cc: and bcc: fields. They can themselves see others in the To and cc: fields but not the bcc: fields.In this example, an email is se
44、nt directly to John by Bob. He copies Tom by including Toms address in the cc: field. Harry and Sue are blind copied - they can see who the original recipients were but Tom and John wont see their names.2) Subject Line:Subject line is to be used to summarize, not describe.People scan their inbox by
45、subject. Make your subject rich enough that your readers can decide whether its relevant. The best way to do this is to summarize your message in your subject.BAD SUBJECT:GOOD SUBJECT:Subject: Deadline discussion Subject: Recommend we ship product April 25th3) Body:If you are sending e-mail to someo
46、ne you dont know personally, then explain who you are and why you are sending the e-mail. Example: You are receiving this e-mail because you are in my A1SFN downline, a simple explanation is usually all that is needed. Pay attention to how the body of your email looks. Remember to put a space betwee
47、n paragraphs, but avoid too much use of white space, too. You want your e-mail to be easy to read. Use proper punctuation, and use capital letters at the beginning of each sentence. Messages written in all lower case are fine for quick notes to family and friends, but have no place in a business e-m
48、ail. Dont forget, spelling and grammar count too. Sign your name to your email. It shows your downline you are a real person, and builds trust. 待添加的隐藏文字内容2Use a p.s. in every message you send. It is one of the most read parts of an e-mail. Ask for some action on the part of the reader in the p.s., but keep it relevant to the main text of the email. A signat