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1、had a letter from my sister yesterday. She lives in Nigeria. In her letter, she said that she would come to England next year. If she comes, she will get a surprise. We are now living in a beautiful new house in the country. Work on it had begun before my sister left. The house was completed five mo
2、nths ago. In my letter, I told her that she could stay with us. The house has many large rooms and there is a lovely garden. It is a very modern house, so it looks strange to some people. It must be the only modern house in the district.Lesson24 It could be worse 不幸中之万幸I entered the hotel managers o
3、ffice and sat down. I had just lost &50 and I felt very upset. I left the money in my room, I said, and its not there now. The manager was sympathetic, but he could do nothing. Everyones losing money these days, he said. He started to complain about this wicked world but was interrupted by a knock a
4、t the door. A girl came in and put an envelope on his desk. It contained &5o. I found this outside this gentlemans room she said. Well, I said to the manager, there is still some honesty in this world !lesson25 Do the English speak English? 英国人讲的是英语吗？I arrived in London at last. The railway station
5、was big, black and dark. I did not know the way to my hotel, so I asked a porter. I not only spoke English very carefully, but very clearly as well. The porter, however, could not understand me; I repeated my question several times and at last he understood. He answered me, but he spoke neither slow
6、ly nor clearly. I am a foreigner, I said. Then he spoke slowly, but I could not understand him. My teacher never spoke English like that! The porter and I looked at each other and smiled. Then he said something and I understood it. Youll soon learn English! he said. I wonder. In England, each man sp
7、eaks a different language. The English understand each other, but I dont understand them ! Do they speak English ?lesson26 The best art critics 最佳美术评论家I am an art student and I paint a lot of pictures. Many people pretend that they understand modern art. They always tell you what a picture is about.
8、 Of course, many pictures arc not about anything. They are just pretty patterns. We like them in the same way that we like pretty curtain material. I think that young children often appreciate modern pictures better than anyone else. They notice more. My sister is only seven, but she always tells me
9、 whether my pictures are good or not. She came into my room yesterday. What are you doing ? she asked. Im hanging this picture on the wall, I answered. Its a new one. Do you like it ? She looked at it critically for a moment. Its all right, she said, but isnt it upside-down ? I looked at it again. S
10、he was right! It was!Lesson27 A wet night 雨夜Late in the afternoon, the boys put up their tent in the middle of a field. As soon as this was done, they cooked a meal over an open fire. They were all hungry and the food smelt good. After a wonderful meal, they told stories and sang songs by the camp f
11、ire. But some time later it began to rain. The boys felt tired so they pet out the fire and crept into their tent. Their sleeping-bags were warm and comfortable, so they all slept soundly. In the middle of the night, two boys woke up and began shouting. The tent was full of water! They all leapt out
12、 of their sleeping-bags and hurried outside. It was raining heavily and they found that a stream had formed in the field. The stream wound its way across the field and then flowed right under their tent!Lesson28 No parking 禁止停车Jasper White is one of those rare people who believes in ancient myths. H
13、e has just bought a new house in the city, but ever since he moved in, he has had trouble with motorists. when he returns home at night, he always finds that someone has parked a car outside his gate. Because of this, he has not been able to get his own car into his garage even once. Jasper has put
14、up No Parking signs outside his gate, but these have not had any effect. Now he has put an ugly stone head over the gate. It is one of the ugliest faces I have ever seen. I asked him what it was and he told me that it was Medusa, the Gorgon. Jasper hopes that she will turn motorists to stone. But no
15、ne of them has been turned to stone yet!Lesson29 Taxi! 出租汽车！Captain Ben Fawcett has bought an unusual taxi and has begun a new service. The taxi is a small Swiss aeroplane called a Pilatus Porter. This wonderful plane can carry seven passengers. The most surprising thing about it, however, is that i
16、t can land anywhere: on snow, water, or even on a ploughed field. Captain Fawcetts first passenger was a doctor who flew from Birmingham to a lonely village in the Welsh mountains. Since then, Captain Fawcett has flown passengers to many unusual places. Once he landed on the roof of a block of flats
17、 and on another occasion, he landed in a deserted car park. Captain Fawcett has just refused a strange request from a businessman. The man wanted to fly to Rockall, a lonely island in the Atlantic Ocean, but Captain Fawcett did not take him because the trip was too dangerous.Lesson30 Football or pol
18、o? 足球还是水球？The Wayle is a small river that cuts across the park near my home. I like sitting by the Wayle on fine afternoons. It was warm last Sunday, so I went and sat on the river bank as usual. Some children were playing games on the bank and there were some people rowing on the river. Suddenly, o
19、ne of the children kicked a ball very hard and it went towards a passing boat. Some people on the bank called out to the man in the boat, but he did not hear them. The ball struck him so hard that he nearly fell into the water. I turned to look at the children, but there werent any in sight: they ha
20、d all run away! The man laughed when he realized what had happened. He called out to the children and threw the ball back to the bank. Lesson31 Success story 成功者的故事Yesterday afternoon Frank Hawkins was telling me about his experiences as a young man. Frank is now the head of a very large business co
21、mpany, but as a boy he used to work in a small shop. It was his job to repair bicycles and at that time he used to work fourteen hours a day. He saved money for years and in 1938 he bought a small work-shop of his own. During the war Frank used to make spare parts for aeroplanes. At that time he had
22、 two helpers. By the end of the war, the small work-shop had become a large factory which employed seven hundred and twenty-eight people. Frank smiled when he remembered his hard early years and the long road to success. He was still smiling when the door opened and his wife came in. She wanted him
23、to repair their sons bicycle! Lesson32 Shopping made easy 购物变得很方便People are not so honest as they once were. The temptation to steal is greater than ever before-especially in large shops. A detective recently watched a well-dressed woman who always went into a large store on Monday mornings. One Mon
24、day, there were fewer people in the shop than usual when the woman came in, so it was easier for the detective to watch her. The woman first bought a few small articles. After a little time, she chose one of the most expensive dresses in the shop and handed it to an assistant who wrapped it up for h
25、er as quickly as possible. Then the woman simply took the parcel and walked out of the shop without paying. When she was arrested, the detective found out that the shop-assistant was her daughter. The girl gave her mother a free dress once a week !lesson33 Out of the darkness 冲出黑暗Nearly a week passe
26、d before the girl was able to explain what had happened to her. One afternoon she set out from the coast in a small boat and was caught in a storm. Towards evening, the boat struck a rock and the girl jumped into the sea. Then she swam to the shore after spending the whole night in the water. During
27、 that time she covered a distance of eight miles. Early next morning, she saw a light ahead. She knew she was near the shore because the light was high up on the cliffs. On arriving at the shore, the girl struggled up the cliff towards the light she had seen. That was all she remembered. When she wo
28、ke up a day later, she found herself in hospital.Lesson34 Quick work 破案“神速”Ted Robinson has been worried all the week. Last Tuesday he received a letter from the local police. In the letter he was asked to call at the station. Ted wondered why he was wanted by the police, but he went to the station
29、yesterday and now he is not worried any more. At the station, he was told by a smiling policeman that his bicycle had been found. Five days ago, the policeman told him, the bicycle was picked up in a small village four hundred miles away. It is now being sent to his home by train. Ted was most surpr
30、ised when he heard the news. He was amused too, because he never expected the bicycle to be found. It was stolen twenty years ago when Ted was a boy of fifteen !Lesson35 Stop thief! 捉贼！Rov Trenton used to drive a taxi. A short while ago, however, he became a bus-driver and he was not regretted it. H
31、e is finding his new work far more exciting. When he was driving along Catford Street recently, he saw two thieves rush out of a shop and run towards a waiting car. One of them was carrying a bag full of money. Roy acted quickly and drove the bus straight at the thieves. The one with the money got s
32、uch a fright that he dropped the bag. As the thieves were trying to get away in their car, Roy drove his bus into the back of it. While the battered car was moving away, Roy stopped his bus and telephoned the police. The thieves car was badly damaged and easy to recognize. Shortly afterwards, the po
33、lice stopped the car and both men were arrested. Lesson36 Across the Channel 横渡海峡Erna Hart is going to swim across the English Channel tomorrow. She is going to set out from the French coast at five oclock in the morning. Erna is only fourteen years old and she hopes lo set up a new world record. Sh
34、e is a strong swimmer and many people feel that she is sure to succeed. Ernas father will set out with her in a small boat. Mr Hart has trained his daughter for years. Tomorrow he will be watching her anxiously as she swims the long distance to England. Erna intends to take short rests every two hou
35、rs. She will have something to drink but she will not eat any solid food. Most of Ernas school friends will be waiting for her on the English coast. Among them will be Ernas mother, who swam the Channel herself when she was a girl.Lesson37 The Olympic Games 奥林匹克运动会The Olympic Games will be held in o
36、ur country in four years time. As a great many people will be visiting the country, the government will be building new hotels, an immense stadium, and a fine new swimming pool. They will also be building new roads and a special railway-line. The Games will be held just outside the capital and the w
37、hole area will be called Olympic City. Workers will have completed the new roads by the end of this year. By the end of next year, they will have finished work on the new stadium. The fine modern buildings have been designed by Kurt Gunter. Everybody will be watching anxiously as the new buildings g
38、o up. We are all very excited and are looking forward to the Olympic Games because they have never been held before in this country.Lesson38 Everything except the weather 惟独没有考虑到天气My old friend, Harrison, had lived in the Mediterranean for many years before he returned to England. He had often dream
39、ed of retiring in England and had planned to settle down in the country. He had no sooner returned than he bought a fine house and went to live there. Almost immediately he began to complain about the weather, for even though it was still summer, it rained continually and it was often bitterly cold.
40、 After so many years of sunshine, Harrison got a shock. He acted as if he had never lived in England before. In the end, it was more than he could bear. He had hardly had time to settle down when he sold the house and left the country. The dream he had had for so many years ended there. Harrison had
41、 thought of everything except the weather.Lesson39 Am I all right? 我是否痊愈？While John Gilbert was in hospital, he asked his doctor to tell him whether his operation had been successful, but the doctor refused to do so. The following day, the patient asked for a bedside telephone. When he was alone, he
42、 telephoned the hospital exchange and asked for Doctor Millington. When the doctor answered the phone, Mr Gilbert said he was inquiring about a certain patient, a Mr John Gilbert. He asked if Mr Gilberts operation had been successful and the doctor told him that it had been. He then asked when Mr Gi
43、lbert would be allowed to go home and the doctor told him that he would have to stay in hospital for another two weeks. Then Dr Millington asked the caller if he was a relative of the patient. No, the patient answered, I am Mr John Gilbert. Lesson40 Food and talk 进餐与交谈Last week at a dinner-party, th
44、e hostess asked me to sit next to Mrs Rumbold. Mrs Rumbold was a large, unsmiling lady in a tight black dress. She did not even look up when I took my seat beside her. Her eyes were fixed on her plate and in a short time, she was busy eating. I tried to make导购员职业化培训手册一 现代导购员要求 (1)第一节培训就是生产力终端制胜的最佳投资
45、方向 培训导购员是市场竞争和导购员职业生涯发展的需要随着市场竞争的加剧，越来越多的企业强烈地意识到：培训，特别是对企业业务骨干和终端导购人员、促销人员的培训，在企业发展与经营中发挥着巨大的作用。现在，几乎所有的企业，特别是民营和外资企业，对培训都倾注了极大的财力和物力，因为大家都已经认识到，培训可以带来更大的经营效益。在所有的投入中，正确的人力资源投资所取得的回报是最大的，这已经是被广泛认同的一种观点。可以这么说，培训是一个不间断的通道，它让员工能持续、迅速、有效地掌握一些新的知识和技能，以适应日益激烈的市场竞争的需要。从这个意义上说，培训就是生产力！系统的、富有实效的培训对导购人员显得尤其重
46、要。随着市场经济的迅速发展，国内的零售业也日显蓬勃，零售业的销售方式也随着营业形态、营业种类的不同而产生了开架销售、自动式销售、邮购销售、无店铺销售等各种方式，但是以导购员为主体的销售方式，仍将是零售业销售的基本方式。导购员是商品流动战线上的最前沿的战士，是一种既普通又重要的职业，是厂家与顾客两者间的中介与促酶，是消费者了解企业的一个窗口。通过这个窗口，可以让消费者清楚地看到产品的长处及存在的问题，如产品的市场前景、产品质量、解决问题的方式方法等等。所以说，导购员是推动销售、活跃市场经济不可或缺的职业。因为导购员销售的不仅仅是商品，还是服务，更是厂家（商家）对顾客的承诺。在市场经济的今天，销售
47、已成为企业普遍追求的经营行为，而导购员对企业的生存和发展也日益显示出举足轻重的作用。我们知道导购员的基本任务是通过口头说服的方式，向顾客介绍商品，说服消费者购买，他们既是企业的代表，也是消费者的顾问，他们不仅要善于掌握良好的推销机会，还要帮助顾客获得购买和消费的利益。同时，导购员还必须有强烈的求知欲，要善于学习和掌握工作中所必需的社会知识、专业知识和业务技能。他们还必须准确地了解顾客的愿望、需求、爱好和购买习惯，娴熟地运用推销技巧，随机应变，把握良好的成交时机促进销售。摆在导购员面前的挑战很大，因为市场竞争形势十分严峻、残酷和激烈。这主要表现在如下几个方面：（1）同行、对手的不断增多；（2）商
48、品日趋丰富，货源充足，销量很难提升；（3）各商家经营同样品牌的商品，顾客的自由选择度更大，买卖成交更难。这样的情形，不是发生在一时一地，这是全国商品市场的普遍特征。每家商店的专柜、店中店或企业自营的专卖店，不管是大、是小，是国企、合资，还是民营、个体，市场经济条件下，都面临着市场竞争的生死存亡的考验。一个发人深省的事实是：面对同样的市场形势，各家的生意并不全是一个模样，有的生意红火，有的冷清；有的正在发展，有的濒临倒闭当外部条件（这是除导购员本身以外的诸因素如购物环境、品牌、价格等）相同时，导购员技能的高下，服务质量的好坏，就成为了商店营业额高低的决定因素。同一个顾客走进商店，甲导购员做成了买
49、卖，乙导购员可能就做不成买卖，这样的例子，商场上屡见不鲜。毫不夸张地说，市场竞争愈激烈，导购员个人的价值体现得便愈充分，其作用愈显重要。导购员能力的大小决定着营业额的多少，而营业额的多少关系着企业（商家）的生死存亡。然而，目前企业的导购员队伍整体素质还不高，还不能适应市场经济的发展，不能满足企业对他们的要求，所以，有目标、有计划地对这支队伍进行科学、系统、规范的培训和训练，全面提高他们的综合素质和业务技能，这不仅是企业的要求，同时也是广大导购员自身成长和职业生涯发展的需要。为什么这么说呢？导购员大都由年轻女性和年轻男子担任，他们风华正茂，求知欲强，正是学习和掌握技能的最佳年龄，而他们从事的又是与人打交道的最具挑战性的导购或促销这个职业。在实际工作中，他们的语言表达能力、沟通能力、观察能力、判断能力和解决问题的