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1、Sub-module 11 Seating the Guests,“工学结合新思维”高职高专财经类十二五规划系列教材,Professional Competence,Competence Objectives: -how to confirm the table for the guests with a reservation and seat them -how to arrange the table for the guests without a reservation and seat them -how to reflect your thoughtfulness and con
2、sideration in seating your guest,Contents,Job Knowledge and Experience,If you want to be a qualified usher of a restaurant, please keep the following points for attentions in your mind: Receive the guests at the door and greet them with your warm simile. If the guest is the repeat customer, you shou
3、ld be able to remember his/her last name; Before seating the guest, you should ask first whether he/she has a reservation or not; For guests who have already reserved a table, confirm the guests reservation and the number of guests to be seated. Escort them to their prepared table and seat them acco
4、rding to the order of precedence; For guests who have not reserved, you should offer your service according to the specific circumstances of the case. In the case of one single guest, seat him/her at a table near a corner. When your guests are couple, escort them to a table for two near the wall so
5、that they can feel a sense of privacy. When guests arrive with children, you should consider the location of their table so as not to disturb other guests;,Job Knowledge and Experience,When leading the guests, you should adapt to their paces and show their ways by polite gestures. In case of special
6、 situations on your way, please remind your guests something like “Watch your step”. “Mind your head, please.”; When seating the guests, first help the women to take their seats; When keeping the guests waiting for free seats, it is necessary to give explanation and apology, and meanwhile ensure tha
7、t he/she will be informed as soon as there is a vacant table, so that the guests will not feel neglected; Pull the chair out, allow the guests to sit and then gently push the chair forward with knees.,Sample Cases,Case 1 1. Well go straight to our table. 我们还是开席吧。 2. By the way, may I check my overco
8、at and suitcase here? 对了，我可以把大衣和公文包寄存在这儿吗？ 3. And please take the valuable with yourself. 贵重物品请随身携带并妥善保管。 4. Thats fine if screens are what youve got. 如果（使用）屏风是你们所能提供的最好的解决办法的话，那就这样（解决）吧。,Sample Cases,Case 2 1. Phoenix becomes three days to lean the sentiment back coupling to start! 凤凰三天倾情回馈开始啦！ 2.
9、Dec.24Dec.26, we are looking forward to your visit! 12月24日至26日，热切期待您的光临！ 3. Sir, if we add a temporary table at the end of the corridor, what do you think of it? 先生，如果我们在走廊的尽头处给您临时加出一桌来，您觉得怎么样？,Sample Cases,Case 3 1. It is truly a great honor for me to hear you remember me! 您还记得我的名字呀，这真是我的荣幸！ 2. If
10、you would like to wait, you are more than welcome to do so. 如果您愿意在这儿等的话，我们非常欢迎。 3. All right, Ill take you at your word. 那好吧，就听你的吧。,Technical Training,I. Role Play A group of diners come to your restaurant. Theyd like to have a table for 6, but all the tables are taken now because its a peak season.
11、 After a wait of 15 minutes, a table in the hall is ready for them. However, the diners dont like the table. They prefer a table in a private room. The usher is asked to show the warm and thoughtful service by handling the above problems satisfactorily.,Technical Training,II. Writing Practice Suppos
12、e you are the captain of your restaurant. Now you are authorized by your manager to write some instructions for napkin folds. Your instructions will be used in new employee orientation. The followings are the detailed requirements. You should use suitable figures to demonstrate the every step of fol
13、ding napkin. The simplest and most common ways of folding napkins, such as simple flat fold, double pointed flat fold, accordion fold and so on, should be first included in your instructions. If possible, you can also introduce more complicated folds, such as flower pot, crown and so on.,Introductio
14、n to Hotels,Wynn in Las Vegas,Introduction to Hotels,Created by hotel impresario Steve Wynn, this lavish, $2.7-billion resort opened in spring 2005. The curved building, sheathed in bronze-tinted glass, stands like a beacon at the northern end of the Las Vegas Strip. A pine-covered artificial mounta
15、in with shimmering waterfalls rises at the entrance. The light-filled lobby is a floral fantasy, brimming with spheres of colorful blooms. Parasols suspended from the ceiling dance up and down in time to music. Centered on a three-acre lake illuminated with thousands of color-changing lights, the La
16、ke of Dreams is a multimedia show encompassing music, light, art, and natural elements. Shopping boutiques featuring renowned designers are housed along an esplanade of retail space and include the Penske/Wynn Ferrari- Maserati dealership. In addition to dozens of designer boutiques such as Cartier,
17、 Dior, Manolo Blahnik, and Chanel, the resort features a Ferrari and Maserati showroom (admission charged for showroom entrance).,Introduction to Hotels,Set in the northern end of the Las Vegas Strip, Wynn Las Vegas offers 15 restaurants, including sophisticated steakhouses, generous buffets, and ca
18、sual cafs. Guests can choose from Italian, French, Chinese, Japanese, Southeast Asian, and American cuisines. The aquatic live production Le Rve offers breathtaking performances featuring aerial acrobatics, provocative choreography, and artistic athleticism in an intimate theater in-the-round. Night
19、life hotspots are the chic Tryst and the boutique nightclub Blush. Original works by Rembrandt, Renoir, Monet, Picasso, and other great artists are displayed throughout the property. Many pieces are from owner Steve Wynns personal collection. Tom Fazio, in collaboration with Steve Wynn, designed the
20、 18-hole, par-70 golf course. The resorts 18-hole, par-70 golf course features bentgrass greens, 11 holes that encounter water, a 10-acre driving range, practice putting and chipping greens, and a pro shopall in a country-club setting with a waterfall and marshlands.,Introduction to Hotels,This 50-s
21、tory Las Vegas hotel offers 2,716 extremely spacious guestrooms. Floor-to-ceiling windows overlook the golf course or the Strip. Beds are dressed with pillow top mattresses, 320-thread-count European linens, and an abundance of pillows. Automatic lighting-and-drapery controls are near the beds. High
22、-definition flat-screen TVs, fax machines, and high-speed Internet access (surcharge) are provided in every room. Sitting areas include couches, ottomans, and dining tables. Marble bathrooms feature soaking tubs, separate glass-enclosed showers, flat-screen TVs, private toilets, two sinks, spa toile
23、tries, oversized Turkish towels, and soft robes. The main outdoor pool comprises a long section with an oval area at each end. A second pool is decorated with parasols. Private cabanas are arrayed around both pools. The fitness center and spa facility offers 45 treatment rooms for massage, body trea
24、tments, facials, and hydrotherapy, as well as a steam room, spa tub, and sauna (surcharge for access to both facilities, waived for guests with a spa-treatment reservation or in-room massage). A 110,000-square-foot casino includes table games, slots, Keno, a poker room, and race and sports book with live international satellite broadcasts.,Thank You !,