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1、Founded in 1878 by Thomas Alva Edison Merger in 1892 The Edison General Electric Company The Thomson-Houston Company One of the 12 stocks that made up the first DJIA index in 1896. In the list continuously since 1907,The Heritage,美国通用电气公司的战略管理模式（GE）,Todays Basics,Revenue: $125.7 B Domestic: Foreign
2、2:1 Net Income $13.7 B Market Capitalization: $244B Employees: 310,000 13 major businesses More than 100 countries,Compare and Contrast,The Three Families,Long-Cycle Businesses,GE,Short-Cycle Businesses,Financial Services,Long-Cycle Businesses,Long-Cycle Businesses,Aircraft Engines,Power Systems,Med
3、ical Systems,Transportation Systems,Short-Cycle Businesses,Short-Cycle Businesses,Consumer Appliances,Industrial Systems,Specialty Materials,NBC,Plastics,Financial Services,Financial Services,Commercial Finance,Consumer Finance,Equipment Management,Insurance Business,A Summary of Business Finances,T
4、he Share of the Pie,The Share of the Pie,The Era: How the Market Valued it,Compare & Contrast with Pre-Welch Era,From Following the Economy,To Setting the Pace,The Turnaround,How did they do it?,SWOT Vision Restructuring Growth Engine Sustaining Competitive advantage Dynamic Perspective,4 blocks,Six
5、 Sigma,Inertia,Best practices,Leadership,Boundary lessness,Values,Strategic Model,Front-end Focus,Digitization,BPO,and change,Jack Welchs vision,Be number 1 or 2 (Fix, sell or close) Welch set the standard for each business to become the #1 or #2 competitor in its industry “A decade from now, I woul
6、d like General Electric to be perceived as a unique, high-spirited, entrepreneurial enterprise . . . the most profitable, highly diversified company on earth, with world quality leadership in every one of its product lines”,SWOT Vision Restructuring Growth Engine Sustaining Competitive advantage Dyn
7、amic Perspective,4 blocks,Six Sigma,Inertia,Best practices,Leadership,Boundary lessness,Values,Strategic Model,Front-end Focus,Digitization,BPO,and change,SWOT Vision Restructuring Growth Engine Sustaining Competitive advantage Dynamic Perspective,4 blocks,Six Sigma,Inertia,Best practices,Leadership
8、,Boundary lessness,Values,Strategic Model,Front-end Focus,Digitization,BPO,and change,SWOT analysis in 1981,Jack Welchs vision,Be number 1 or 2 (Fix, sell or close) Welch set the standard for each business to become the #1 or #2 competitor in its industry “A decade from now, I would like General Ele
9、ctric to be perceived as a unique, high-spirited, entrepreneurial enterprise . . . the most profitable, highly diversified company on earth, with world quality leadership in every one of its product lines”,SWOT Vision Restructuring Growth Engine Sustaining Competitive advantage Dynamic Perspective,4
10、 blocks,Six Sigma,Inertia,Best practices,Leadership,Boundary lessness,Values,Strategic Model,Front-end Focus,Digitization,BPO,and change,Business RestructuringGE-McKinsey Matrix,Question mark Appliances Specialty Materials,Winner Aircraft Engines Power Systems,Winner Medical Systems Capital,Loser Co
11、nsumer Electronics,Average Business Plastics Industrial Systems,Winner Transportation,Loser Central A/C House wares Coal mining,Loser,Profit Producer Lighting,High,Medium,Low,Low,Medium,High,Market Attractiveness,Competitive Position,Reorganization of businesses,Changing composition of businesses,Bu
12、siness Restructuring. contd,SWOT Vision Restructuring Growth Engine Sustaining Competitive advantage Dynamic Perspective,4 blocks,Six Sigma,Inertia,Best practices,Leadership,Boundary lessness,Values,Strategic Model,Front-end Focus,Digitization,BPO,and change,Scientific Management,Vs,Transformational
13、 leadership,Writing Speaker Cautious Aggressive Harmony Confrontational System oriented Individual oriented Integration thru committees Thru Processes Relies on Reports On employee feedback Avoided uncertainty Accepted it Controlled change Reveled in change,Reginald Jones Jack Welch,Path-breaking Le
14、adership of GE,Grooming a generation of leaders,Type III Got rid off quickly,Type I Star,Type II Given another chance,Type IV Asked to leave,Low,High,High,Low,Team Values,Performance,Leaders of the future,The 4 Es Energy - excited by ideas because of the opportunity brings Energize - infecting every
15、one with the same enthusiasm for an idea Edge - the ability to make tough decisions Execute - the ability to turn vision into results,“Work-out” was a process initiated by Jack Welch and James Baughman to address the issue of increasing productivity by changing the in-house culture to reflect that o
16、f an small firm, characterized by Speed Simplicity Self Confidence,“Work-out”,Self-Confidence,Simplicity,Speed,Organizational Restructuring - “Work-out”,Culture in 1980s Fine tuned Financial Analysis Long Strategic Deliberations Centralized Controls Multilevel Approvals,Culture in late 1980s 1990s S
17、peed Simplicity Self Confidence,Work-out Process,Transformation of culture at GE to sustain growth & productivity,Organizational Restructure “Work-out”,Implementation of a typical in-house “workout” Consultant assigned to each GE business to facilitate 3-day off-sites Groups of 40 100 employees invi
18、ted to share views about their business and how it might be improved. Unit Boss presents challenge/problem and leaves facilitators with employees to list problems, debate solutions, and prepare presentations. Results (analysis and recommendations) were presented to the Unit Boss on the final day. Im
19、mediate decisions “yes/no” taken on the proposals by the Unit Boss. Deadlines fixed to review additional information Prompt action and follow-up on proposals,Organizational Restructure “Work-out”,Implementation of a typical in-house “workout”,Work-out Organization,Participation,Problem Presentation,
20、Evaluation,Result Presentation,Decision,Action / Follow up,Results of “Work-out” :,1981,1988,1992,2% productivity annually,4% productivity annually,“Work-out” Process,Salient Features of “Work-out” Culture characterized by speed, simplicity and self-confidence. Ideas solicited from everyone, everywh
21、ere No boundaries created by organizational hierarchy. No documentation Focus on turning talk into action. Focus on addressing real problems and solutions No functional specialization and hierarchical power differences inhibiting flows and implementation of action. Prompt action information regardle
22、ss of the source. Closing the loop - Following up on decisions and learning by doing,Organizational Restructure “Work-out”,Domestic Operation,Foreign Operation,GE: Boundryless Organization,Engineering,Manufacturing,Marketing,Sales,Customer Service,Traditional Structure Geographically Segmented Bound
23、 by Functional barriers No idea sharing Label dependent,Boundryless Structure GE: A Seamless Organization Integrated Approach No Functional Barriers Bonus and options linked to idea generation & sharing No Label dependence,Organizational Restructure - Boundryless Behavior,Workouts Boundryless Behavi
24、or,Organizational Change leading to Superior Customer Responsiveness,Differentiating Factor,Value Creation,Competitive Advantage,Organizational change competitive advantage,Organizational Restructure,SWOT Vision Restructuring Growth Engine Sustaining Competitive advantage Dynamic Perspective,4 block
25、s,Six Sigma,Inertia,Best practices,Leadership,Boundary lessness,Values,Strategic Model,Front-end Focus,Digitization,BPO,and change,Markets,Growth Engine,Markets,Growth Engine,Markets,Growth Engine,Focus on building blocks of competitive advantage,Market Penetration,Market Penetration,Market Penetrat
26、ion,Core Business,High Technology,Services,Invest in improving Quality & Efficiency,stay on the leading edge by investing in R&D,Achieve superior customer responsiveness,Three Circle Concept: three parallel approaches,GEs foray into the Services Industry was 2-pronged To offset the dependence of GE
27、on its industrial products within its existing market and help its businesses reach the #1 position. To counter the slump in the demand for existing products by providing value-added services Benefits: Huge growth potential for GE and Result in increased revenue through value-added services. e.g.: S
28、ervice based technologies such as real time monitoring capabilities developed by GEs Medical Systems to be transferred to the real time monitoring of Aircraft Engines and Power Business Units.,Product/ Service Extensions,Service Extensions in existing markets were realized by acquisitions such as $1
29、.5 billion jet engine service business $600 million purchase of a global power generation equipment service company,Service Extensions : Revenue Growth,Market Expansion (Globalization),Why ? - 6 % Vs 12 % - Cost & Quality Advantage - Intellectual Capital,Diversification,Creating value by Decreasing
30、overall portfolio risk. long cycle & short cycle businesses Superior Internal Governance via Macro-management Transferring competencies boundaryless behavior Economies of scope,Destroying value by bloated bureaucracy Information overload Lack of Coordination,How? Smart bombing : Think Global Act Loc
31、al - Developed Global Markets - Emerging Global Markets,Factor Endowments,Intensity of Rivalry,Local Demand Conditions,Competitiveness,National Competitive Advantage,Issues: Porters Diamond,Market Expansion (Globalization),Globalization for Market expansion and diversification,Product / Service Exte
32、nsion & Diversification : Acquisitions,Why? - Quicker way to achieve significant growth - Lesser uncertainty - High barriers to entry (mature businesses),Industrial/NBC Financial Services a),# Deals 34 52 56 101 108 134 95 TBD,a)Financial Services Data includes (cash, debt, stock) Asset Portfolio De
33、als b)Total Consideration,Transaction Value b),ACQUISITIONS CRITICAL TO GES GROWTH . . .,Acquisitions,SWOT Vision Restructuring Growth Engine Sustaining Competitive advantage Dynamic Perspective,4 blocks,Six Sigma,Inertia,Best practices,Leadership,Boundary lessness,Values,Strategic Model,Front-end F
34、ocus,Digitization,BPO,and change,Sustaining Competitive Advantage,What Does Six Sigma Do For GE?,1995 PRODUCTIVITY,1997 PRODUCT DESIGN,1998 THE CUSTOMER,1999 FULFILLMENT,2000 DIGITIZATION,Evolution in GE,Drives Customer Centricity Improves Product/Service Capability Reduces Costs Improves Performanc
35、e Reliability Foundation for e-Business/Digitization,Results from 6 Sigma,HEAD,SPINE,CHEST ABDOMEN PELVIS,LIVER,1 minute,19 seconds,9 million,2 minutes,15 seconds,1 million,3 minutes,17 seconds,4 million,20 seconds,06 seconds,6 million,Exam Time Before,Exam Time After,Procedures per Year,GEMS LightS
36、peed CT Scanner,Abdomen: liver, spine, kidney,Head: skull, brain,Image Speeds,Products from 6 Sigma,Benchmarking & Best Practice sharing,Benchmarking First carried out in 1988, against Ford, Hewlett Packard, Xerox, and Toshiba on only productivity dimensions Currently, used for target-setting for al
37、l processes and functions Conducted using PEERnext and eOPTIMIS software tools Best Practices sharing Six Sigma tracker for each business and Six Sigma cafe across GE Adoption of Best Practices institutionalized via Copy Cat Award Aggressively driven by GE Operating system,Overcoming inertia,Transit
38、ion State,Current,State,Improved,State,Monitoring progress,Making change last,Mobilizing commitment,Shaping a vision,Creating a shared need,SWOT Vision Restructuring Growth Engine Sustaining Competitive advantage Dynamic Perspective,4 blocks,Six Sigma,Inertia,Best practices,Leadership,Boundary lessn
39、ess,Values,Strategic Model,Front-end Focus,Digitization,BPO,and change,Business Process Outsourcing,Benefits of Outsourcing,Provide Capacity,Create Strategic Advantage,Move to Variable Cost,Better Process Delivery,Remote processing of Back-end operations Leverages the intellectual talent and process
40、ing cost differential of developing countries,Eg. Underwriting process for GE credit cards, Mortgage, SFG etc. for any customer in USA and Europe take place in Delhi, India.,Digitization is transforming everything GE does; Automating work flow and leveraging the internet is crucial to the future suc
41、cess of GE Making GE faster, leaner and smarter even as GE become bigger. Results: $7 billion worth of goods and services were sold over the net in 2000. $6 billion was conducted on online auctions $1.5 billion generated by GE in operating margin improvements in 2001,E-business / Digitization,This i
42、s the quote of the day. from Jeffs analyst meeting after Sep 11th 2001 GE is built to outperform, said Immelt, who also predicted double-digit growth in 2002. I was chairman for two days, and then I had jets with my engines hit a building I insured which was covered by a network I owned, and we stil
43、l grew (2001) earnings by 11 percent. I think were in pretty good shape.,Appendix,GE E-Business Internet Strategies,Strategy,Definition,What is it?,Examples,Visual,Disintermediation,Aggregation,Community Portal,Permeate the Customers Space,Customer-Specified Products and Terms,Dynamic Pricing,Take o
44、ver or remember customers data and remember their processes or preferences,Get between the buyer and seller,Create a community of buyers and sellers,Take out the Middle Man,Let the customer into design data and processes,Create a Market,GE Appliances Purchasing appliances online is available for cus
45、tomers along with spares and accessories,Direct Selling,Provide a broad range of product information,GE Lighting Detailed and visual product information categorized for home, business or automotive use,GE Supply Creates network for communication between all suppliers,Provide products and services to
46、 members,Remember the customers preferences, payment methods, recent purchases, etc.,GE Financial Network Provides Online insurance Quotes and payment facility. Also, updates customers of new offers,Customer designs/ configures their own product,GE Lighting There is software to download that helps d
47、ecide the perfect light,Auctions,GE Xchange Electronic Exchange that allows customers to name their own prices,Co-Marketing Relationships,Service Partnership,Extend service into the customers organization,Share customers to create a more compelling product,GE Medical Systems Other consumable Diagnos
48、tic products of suppliers can be purchased along with CT scan spares,Direct Selling and Advertising,Ensuring that the customer needs are met,GE Aircraft Engines would keep an inventory of engines in stock to meet require-ments and needs.,Equity/Warrants: GE is trying to secure either equity or warrants from all the vendors that it is working with to develop its e-business strategies,E-business Vendor Goals: Secure valuable revenues (internet companies tr