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1、1.1redesigning undertaken constraints appraisals incentiveshierarchical reorganizations divisions responsible report1.2C. Buying a plant of another company cannot be called acquisition.C. Merger is to combine two or more companies into one.B. It refers to the change in the basic principles.A. TrueA.
2、 Truevalues diversity learning limitless competitiveUnit 2(2)1 Which of the following can help you to gain understanding while listening over the telephone? A. A clear line connection B. Tone of voice and stress C. Gestures D. Using simple language 你的答案 B 答案语解析(Key & analysis)：(Task #1 Reading Activ
3、ity, Topic 2 Telephoning) B is the best answer. Learning to listen to a persons tone of voice and hear the words they stress are the key to interpreting their message. A) is not the complete answer to understanding. Certainly a good connection helps in hearing all the words, but it does not help you
4、 to interpret the real message. C) Gestures are a persons body language, what they do with their hands and arms. They do help us to gain understanding when talking face to face, but not on the phone. D) Using the simplest language possible does help language learners, but it doesnt necessarily mean
5、that they will still understand and interpret the message correctly. 2 A client is giving you names, addresses and phone numbers that you cannot write down easily. What is the best thing to say to them? A. “How do you spell_? Let me read that back to you.” B. “Im sorry. I didnt catch it.” C. “Please
6、 speak more slowly.” D. “I didnt quite understand what you mean.” 你的答案 A 答案语解析(Key & analysis)：(Task #2 Reading Activity, Topic 2 Telephoning) A is the best answer. Accuracy is essential in business communication. So always ask for spelling of names and repeat what you have written down to confirm i
7、nformation.B) Saying this may make the speaker pause, but they may not be sure which details you are not getting. C) This helps you to hear and write the information more easily. However, it doesnt help you to get the spelling of important names. D) This is asking for clarification. Names and number
8、s are not really information to clarify, rather they need to be spelled (names) and repeated (numbers). 3 Someone is speaking very quickly over the telephone. What should you do? A. Say nothing. Try to guess the meaning. B. Ask for clarification about what you are hearing. C. Ask him to please speak
9、 more slowly since English is your second language. D. Ask him to repeat everything. 你的答案 C 答案语解析(Key & analysis)：(Task #1 Reading Activity, Topic 2 Telephoning) C is the best answer. It reminds the other person that you are using a second language and they need to slow down a little when talking wi
10、th you. A)This is not a useful strategy to use in business communication. Understanding is important and guessing can lead to misunderstandings. B) would not send the message that you need the other person to slow down. They may explain, but continue to speak quickly. D) Saying this can give you ano
11、ther opportunity to hear, but it also may not send the correct message. They need to slow down, not just repeat. 4 When you want to begin bringing a call to a close, what is the first thing you should say and do? A. Thank the other person: “Thanks for your time.” B. Say, “OK. Good-bye.” C. Change th
12、e conversation to some small talk. D. Summarize your conversation by saying, “Let me just go over what we have discussed.” 你的答案 D 答案语解析(Key & analysis)：(Task #3 Reading Activity, Topic 2 Telephoning) D is the best answer. Always begin your close by summarizing the important points or decisions that
13、need to be checked and confirmed. A) This is polite, but is done toward the end after summarizing and confirming information. B) This is too abrupt. The other person may think you are angry and so want to hang up quickly. C) Engaging in small talk is polite, but it is not the first thing you should
14、do to begin the closing.5 Which of the following expressions signals that the receiver wants to begin ending the conversation?A. “Is there anything else we need to discuss?” B. “Have a nice day.” C. “It was nice talking to you.” D. “Ill look forward to seeing you on_, then.” 你的答案 C 答案语解析(Key & analy
15、sis)：(Task #3 Reading Activity, Topic 2 Telephoning) C is the best answer. The use of the past tense verb “was” is a clue that the conversation is now over (past) and the other party wants to begin the close. A) This comes after summarizing the main points, but is not the main clue that the conversa
16、tion is now over. If more points need to be discussed, it may not be over. B) This comes at the very end. If said without warning, this would sound too abrupt.D) This is said after arranging an appointment to confirm details. Closing the conversation will most likely follow. However, there might be
17、some small talk before. Listen to a passage. As you listen, fill in each blank with the word you hear.1 1. Spot dictation. Instructions: Listen to the opening of a telephone call. As you listen, fill in each blank with the word or phrase you hear. NOTE: Each blank consists of either one word or a co
18、mmon phrase spoken on the telephone.A: Good morning. Smith & Barnes. This is Ann. _? (1)B: This is Tony Adams with Allied Motors. _ (2) Bill Jiao, please?A: Certainly. Ill put you through.C: Accounting Department. Bill Jiao _. (3)B: Hi Bill. This is Tony from Allied Motors. _ (4) Id like to check ou
19、r account figures from last month.A: Sure, Tony. _. (5) Ill get the file.正确答案: How can I help you Id like to speak with speaking The reason Im calling is that Hold the line 你的答案 How can I help you,Id like to speak with,speaking,The reason Im calling is that,Hold the line 答案与解析 (Key & analysis)：(1) H
20、ow can I help you? (2) Id like to speak with(3) speaking (4) The reason Im calling is that(5) Hold the line(Task # 2, Listening Activity, Topic 2 Telephoning) The language in this passage forms a typical pattern for opening a telephone conversation. This includes both parties identifying themselves
21、and their companies. There are usually polite questions asked to offer help. The caller will state their purpose for calling. And the caller may be asked to wait by holding, staying on the telephone line.unit 3(1)1 Internal correspondence may NOT have which of the following features? A. A subject he
22、ading B. Visual elements such as bullet points C. A salutation and a closing D. A date line 你的答案 C 答案与解析(Key & analysis): C is the correct answer (Source: Task 1, Listening Activity, Topic 1 Written Correspondence). Internal correspondence often lacks a greeting and closing. Formats such as memos ha
23、ve headers with a “From” line indicating who is sending it, a “To” line addressed to the person or group receiving it and a “Date” and “Subject” line. 2 Which of the following sentences is written in an informal style? A. I wonder if I could have your new brochure? B. Enclosed please find the annual
24、 report. C. Please do not hesitate to contact us should you need any further assistance. D. Ill check the order and get back to you soon. 你的答案 D 答案与解析(Key & analysis):D is the correct answer (Source: Task 2, Listening Activity, Topic 1 Written Correspondence). Personal pronouns and contractions are
25、used in informal writing, which has a conversational tone and less elaborate sentence patterns. 3 Which of the following is TRUE about the style of formal external correspondence? A. Messages and requests are stated directly and to the point. B. It has a respectful tone with more elaborate word choi
26、ces. C. Personal pronouns and contractions are used. D. The tone is more of a conversational style. 你的答案 B 答案与解析(Key & analysis): B is the correct answer (Source: Task 1, Listening Activity, Topic 1 Written Correspondence). Formal correspondence has a serious, respectful tone. Messages are often sta
27、ted less directly using elaborate word choices and sentence patterns. A, C and D represent an informal style used with people well known. 4 Which of the following is NOT an example of a courteous word choice? A. foreigners B. senior citizens C. Asians D. chairperson 你的答案 A 答案与解析(Key & analysis):A is
28、 the correct answer (Source: Task 3, Listening Activity, Topic 1 Written Correspondence). “Foreigner” is not a word which shows respect for other nationalities and should not be used in business correspondence. Expatriate (someone who is not living in their own country) is a better choice. Or use th
29、e nationality, i.e. the Germans, the French, and the Koreans. Courteous word choices are respectful toward age (“senior citizens”, not “old”), race (Asians or other regional ethnic groups) or gender (chairperson, not chairman). 5 Which of the following is an example of a concisely written sentence?
30、A. We would like to send you a free gift without any obligation. B. The meeting is going to be postponed until later. C. In our opinion, the price is rather high. D. Due to the fact that there are production difficulties, your shipment is going to be delayed. 你的答案 C 答案与解析(Key & analysis):C is the co
31、rrect answer (Source: Task 3, Listening Activity, Topic 1 Written Correspondence). This sentence is concise and to the point. A has a redundant phrase, “free gift”. A gift is always free and is given with no obligation. So just say “We would like to send you a gift.” B also has a redundant phrase, “
32、postpone until later.” Postpone always means later in time so just say, “The meeting is going to be postponed.” In sentence D, “Due to the fact that there are” is a wordy phrase. A simpler, clearer sentence is, “Because of production difficulties, your shipment is going to be delayed.” Match1 Instru
33、ctions: The first sentence from each of the five paragraphs below has been taken out. The missing sentences are presented at the end of the text. Decide first which sentence goes with each paragraph. Write your answers in the spaces provided below. A. _Periodically, we review our systems and costs,
34、and make changes where needed. After an extensive study during the past year, it has been determined that we should change our current sales reporting software.B. _It will give you the background information regarding this change. Also enclosed is a copy of the new system guidelines. Please prepare
35、copies for all team members.C. _Please review the enclosed documents and inform your staff of the upcoming changes and installation. Ask them to prepare any questions they may have or any problems that they may be experiencing after installation.D. _I will be in touch with each director individually
36、 to schedule their local training. Then be sure to organize staff travel schedules so that everyone can be present.E. _I look forward to seeing each of you during the next two months.First sentences:(1) I am arranging travel to each region to hold a training workshop (2) I am writing to all Regional
37、 Sales Directors to inform them of an upcoming system change.(3) Thanks for your cooperation in this matter as we strive for better efficiency.(4) I am enclosing a copy of the study report.(5) Changes will be implemented during the next two months.Order 1st2nd3rd4th5thAnswers LetterNo.LetterNo.Lette
38、rNo.LetterNo.LetterNo.A B C D E正确答案: 2 4 5 1 3 你的答案 2,4,5,1,3 答案与解析(Key & analysis)：(Source: Task 2 and 3, Reading Activity, Topic 1 Written Correspondence)Order1st2nd3rd4th5thAnswersLetterNo.LetterNo.LetterNo.LetterNo.LetterNo.A(2)B(4)C(5)D(1)E(3)Unit3(2)1 Instructions: Fill in each blank with a wo
39、rd or phrase from the box. Each word or phrase will be used once only. blockson your leftintersection straightturn right(1) When you leave your hotel, _ and go to the subway station. (2) Cross the _ and walk past the park. (3) Drive two _ up Main Street. (4) Walk_ down the corridor to Suite 500. (5)
40、 You will see our office _. 正确答案: turn right intersection blocks straight on your left 你的答案 turn right,intersection,blocks,straight,on your left 答案与解析(Key & analysis)：(1) turn right (Source: Task 3, Reading Activity, Topic 2 Business Travel). Directions are given by indicating if someone should make
41、 a right or left turn at a certain point.(2) intersection (Source: Task 3, Reading Activity, Topic 2 Business Travel). An intersection (or crossroads in British English) is a point where two roads meet and cross. Directions are given by indicating whether someone should turn at an intersection or cr
42、oss it and continue in the same direction. (3) blocks (Source: Task 3, Reading Activity, Topic 2 Business Travel). A city block is an area occupied by buildings or parks and surrounded on all sides by streets. Directions are often given by indicating how many of these blocks one should walk or drive
43、 up in a given direction.(4) straight (Source: Task 3, Reading Activity, Topic 2 Business Travel). Walking, driving, or going straight are expressions indicating that one should proceed directly ahead in the same direction and not turn.(5) on your left (Source: Task 3, Reading Activity, Topic 2 Busi
44、ness Travel). Locations are often described by pointing out their relationship to the persons right or left hand, making them easier to locate on a street.Listen to a paragraph. As you listen, fill in each blank with the word you hear.1 Instructions: Listen to a business executive talking with his p
45、ersonal assistant about arranging some business travel for him. As you listen, fill in each blank with the word you hear. NOTE: Each blank consists of only one word.Executive:Id like you to arrange some (1)_ and flights for my trip next week.PA:Sure. Whats your overall (2)_? Executive:Two nights in Shanghai. Then two in Guangzhou, returning on Friday.PA:OK. Ill call China Air and book a (3)_ ticket in business class.Executive:Great. And try to reserve a (4)_ bed on the executive floor at the hotels. P