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1、1,Job Description Security 保安部工作培训,Job description security,2,General Responsibilities of All Security Staff 保安部员工职责,To ensure a high level quality customer service : welcome customers and to maintain a safe and clean shopping environment. 确保高水平的客户服务意识,，热忱待客和保持一个安全,、舒适、干净的购物环境. To ensure the safety
2、of the customer, staff and company asset and merchandise. 保证顾客,员工,公司资产和商品的安全. To enforce the store rules and procedures. 加强店规，并确保正常实施.,Mission : 任务:,Job description security,3,General Responsibilities of All Security Staff 保安部员工职责,Security represents Carrefour. He guarantees the public image of the
3、company. 保安代表家乐福,它能保证公司的公共形象. His specific mission is : Safety of Person and Property. 他的特殊职责:人身和财产的安全. He is ready at any time to maintain the safety at any place in the store. 他随时随地维护店内的一切安全. He has a welcome role, which implicates: 他饰演一个热忱待客的角色:也就是: Kindness 温和 Availability 亲切 Smile 微笑 He must sh
4、ow : discretion, politeness, punctuality, integrity and composure in all circumstances. 应当表现出:谨慎,诚实,有礼貌,守时,完善及在任何情况下冷静沉着.,Job description security,4,General Responsibilities of All Security Staff 保安部员工职责,He doesnt smoke,eat or drink when he is on duty. 当班时不吸烟,吃其它任何东西. He wears the Carrefour uniform
5、with the badge , (except plain - clothes guards). 应穿着家乐福工作制服,佩戴名牌(便衣人员除外)，讲究个人卫生. He doesnt chat unnecessarily with staff, suppliers or customers. 不应无故与同事,供应商,顾客闲谈. He has no private relationship with staff, suppliers or customers at work. 工作时不得与同事,供应商,顾客有亲密或私人关系. He enforce the “No Smoking”. 维护“禁止吸
6、烟”区域的规定. He checks if the Fire Fighting equipment is in working order everyday. 每日检查灭火装备是否工作正常. He checks the clearing of emergency exits. 检查紧急出口是否畅通无阻.,Job description security,5,General Responsibilities of All Security Staff 保安部员工职责,He reports to security management, duty store or store manager ev
7、ery incident or accident, according to its importance. 根据事故的重要性,应向保安经理,值班经理汇报所发生的一切. In case of fire or special event, he enforces the procedure. 如发生火灾或特殊事故,应依程序处理. He knows the organization chart, the procedures and the functioning of the store. 应了解,组织,安排店内工作程序. If necessary, he bring s cleaning co
8、mpany in. 依需要请清洁公司来店. He acquaints oneself with last daily events and characteristic order before working. 工作前应熟悉前一天所发生事件及特殊情况处理程序. He doesnt leave his position without the consent of security management. 没有得到保安部经理的许可不得离开工作岗位及随意撤岗.,Job description security,6,Job Description Per Position 各岗位工作细则,Secu
9、rity Chief: 保安部主管:,Be an example by respecting store rules and procedures. 率先遵守店内的规章制度及程序. Organize good control of all procedures linked to security matters. 组织有关安全的所有程序的严格实施. Develop and keep good relations with local authority. 发展与保持和当地政府机关的良好关系. Identify potential risk and propose action plans t
10、o guarantee the safety of assets, merchandise and people in the store. 预见潜在的危险,并提出行动计划,以保证店里资产,商品和人员的安全. Propose and organize actions to develop the good image of the store and of the security department. 提出和组织行动来发展店和保安部的良好形象. Report to store manager any abnormal situation immediately. 时刻向店长汇报任何不正常的
11、情况.,To be continued,Job description security,7,Job Description Per Position 各岗位工作细则,Security Chief: 保安部主管:,Ensure the quality of cleaning activity. 保证清洁质量. Plan safety demonstration to prevent emergency events. 举行消防演习来防止事故的发生和扩展. In charge of staff training. 负责员工的培训. Control the goods flow at RY, sa
12、les area and storage according to security needs. 根据安全需要,保证收货区,卖场和仓库的有序. Organize goods in - out checking. 检查商品的进出店. Control internal theft. 核查、防止内部偷盗.,Job description security,8,Job Description Per Position 各岗位工作职责,Assist the security chief in managing and communicating with staff. 在管理和员工交流方面协助保安主管
13、. Be an good example by respecting store rules and procedures. 成为遵守店规和程序的好榜样. Fight against theft. 与偷盗行为做斗争. Ensure the permanent quality cleaning activity. 保证永久的清洁质量. Check the working status of FF and security facilities. 检查防火设施和安全设施的工作状态. Ensure good relationship with local relevant authorities.
14、保证与当地有关当局良好的关系. Assist Chief to train the employees. 协助主管搞好员工的培训. Keep track of the staff behaviors，feedback to chief in time . 观察员工行为，及时反馈主管，做好新老员工交替的前期工作.,Security Assistant: 保安助理:,Job description security,9,Job Description Per Position 各岗位工作细则,Ensure the smooth opening and closing of the store. 保
15、证店的正常开,关门. To check the shuttle roller and other fire fighting facilities are in good status. 检查卷帘门和其它的防火设施处于良好的状态. Inspect regularly in the store to ensure that no pallets and cartons and trolleys and baskets are left in the store alley. 有规律地巡查卖场,以保证没有仓板,纸箱和空置手推车、手提蓝在卖场通道内. To ensure no customer bl
16、ockage in the alley and supervise the cleaning company to clean from time to time. 保证在过道内无人流堵塞现象,经常检查清洁公司的活动. Make sure that there is sufficient number of trolleys and baskets after opening the store. 保证在开店后有足够数量的推车和购物篮. Help to solve the various disputes and check the security guards on position. 帮
17、助解决各种争端,检查岗位上的保安人员当班情况.,Senior Guard : 领班:,Job description security,10,Job Description Per Position 各岗位工作细则,Close and open the entrance shuttle roller of the store. 开关店入口卷帘门的情况. Ask customer to deposit bag and goods purchased from elsewhere in the customer lockers. 请顾客把别处购买的相关商品和包存入寄包柜. Forbid the c
18、ustomer to come out through the entrance. 严禁顾客通过入口出店. To distribute the basket orderly to guarantee the availability. 有序地发放提篮,保证有足够的提篮供顾客使用. To keep customer out with pets /smoking /eating /drinking/camera/video . 不要让带宠物, 照像机，摄像机，抽烟的,吃食物饮料等顾客进入卖场.,Entrance : 入口处:,Job description security,11,Job Desc
19、ription Per Position 各岗位工作细则,Keep control the safety of assets and merchandises in the warehouse. 保证仓库里资产和商品的安全. Update receiving yard book register with the following information : 及时登记收货区登记本,包括以下信息: Date 日期 Supplier name 供应商名 Fax order 传真订单 Transportation company 运输商 Truck plate number 卡车牌号 Number
20、 of pallets 仓板数 Arriving time 到达时间 departing time 离开时间,Warehouse & RY 外仓及收货区内外:,To be continued,Job description security,12,Job Description Per Position 各岗位工作细则,Update the store warehouse movement book register with following information: 及时登记仓库物资转移本,包括以下信息: Delivery to store date 交货到店日期 Delivery fr
21、om store date 从店交货日期 Truck plate number 卡车牌号 Departure time 出发时间 Arriving time 到达时间 Number of pallets 仓板数量 Check the truck before closing door : No Carrefour pallets or other assets/merchandise. 关卡车后门时,检查卡车:没有家乐福仓板和其它资产/商品. Keep permanent present in RY. 保证在外仓. To manage the cleanliness of the surrou
22、nding area. 保证周围场地的清洁.,Warehouse & RY : 外仓及收货区内外:,To be continued,Job description security,13,Job Description Per Position 各岗位工作细则,Control goods returning to suppliers: 检查退给供应商的货物: Check quantity 检查数量 Sign on return form 在退货单上签字 Check whether properly packed and sealed with security tape. 检查货物是否包好并用
23、保安部的封箱带封好 Ensure smooth goods flow in warehouse 保证收货区货物的正常出入 Forbid staff to get in and out warehouse (except tiding up of the Pallets/Cage) 禁止员工通过收货区笼子出入(除非与仓板/笼子)相关. Forbid supplier to enter the warehouse. 禁止供应商在任何时间,任何情况下进入仓库. Collection the garbage and transport back to store. 收集垃圾并运回店里.,Warehou
24、se & RY : 外仓及收货区内外:,Job description security,14,Job Description Per Position 各岗位工作细则,Forbid customer to come out with merchandise. 禁止顾客带商品出店. Check the appliance testing documents and merchandise in and out. 检查家电测试单和进出店的商品. Check the returned goods : reconcile merchandise to the sales return form (d
25、ate, item, reference, quantity, price). 检查退货:核对商品与销售退货单(日期,单品,规格,数量,价格).,Non Purchase Exit & Entrance : 无购物出口（入口处）:,Job description security,15,Job Description Per Position 各岗位工作细则,Responsible for the distribution of trolleys and basket in defined places in store. 负责在卖场指定的地点发放推车和提篮. Regulate the num
26、ber controlling in entrance according to the customer flow. 根据顾客流量来调整推车和提篮供应数量. To collect the scattered trolleys and baskets from corners inside and outside the store. 从店外和店内各角落收集散落的推车和提篮. Keep the trolleys and baskets clean and undamaged , make a regular check with maintenance. 保持推车和提篮的清洁,完好,定期与维修
27、部做检查. Make monthly inventory . Ensure the quantity of trolley and basket is stable and report actual qty. to chief 每月进行一次盘点,保证推车与提篮的数量稳定，并准确性确汇报主管目前正确实际数量. After closing, check whether there is some scattered trolleys ,baskets outside store. 关店后,检查在店外是否有散落的推车和提篮.,Trolley : 推车组:,Job description secur
28、ity,16,Job Description Per Position 各岗位工作细则,Wear a casual outfit to remain anonymous 着便装以不引人注意. Watch out the dubious people. Detect the dishonest people and follow them without being realized. 监视可疑人员,侦察有不正当行为的人,并在不被发觉的情况下进行跟踪. Make sure the people suspected of dishonesty have not replaced the items
29、, before arrest them. 确保嫌疑人在被抓获前没将物品转移. Arrest the suspect with certainty (always with a second guard). 确定后留住嫌疑人(应有两名保安在场). Be polite in approaching the people suspected of dishonesty. 在接近嫌疑对象时,态度应婉转. Watch out the internal theft. 观察并发现内窃贼.,Inspectors : 便保:,To be continued,Job description security,1
30、7,Job Description Per Position 各岗位工作细则,Be impartial. 应保持公正. No amicable relationship with staff, suppliers or customers at work. 禁止工作时与员工,供应商和厂方促销人员及顾客有过密联系. Keep security chief informed of suspicious staff or promoter behavior. 应向保安主管汇报可疑员工、厂方促销的情况. Enforce the security rules in sales areas. 应在卖场遵守
31、保安规则.,Inspectors : 便保:,Job description security,18,Job Description Per Position 各岗位工作细则,Never leaves his duty. 确保岗位有人. Always keep in touch with the guards inside and outside by walk- talkie. 通过对讲机与内外保安保持联系. Before opening, check the theft prevention system before opening. 开店前,检查防盗系统装置. Watch out th
32、e suspect and keep track of them. 观察嫌疑人并进行布控. Keep record of the cassettes and categorize them. 做好录像带记录并归类. Check no smoking in sales area and emergency exits always accessible. 确保卖场无抽烟人员和紧急出口的畅通.,Video : 录像室:,To be continued,Job description security,19,Job Description Per Position 各岗位工作细则,Check wit
33、h CCTV the cash collection on cashier line. 用中央监测系统检查收银台的收款情况. Monitor with CCTV system the cash transportation process. 用CCTV系统监视资金运输的全过程. Keep the confidentiality concerning video operation. 对监视器操作保密. Keep alert on the suspected staff. 对可疑员工保持警惕. Restrict the access to video room. 禁止无关人员进入监控室.,Vid
34、eo : 录像室:,Job description security,20,Job Description Per Position 各岗位工作细则,Truck Driver : 卡车司机:,Daily “routine maintenance” work 每天做好出车前的 “例保”工作 To ensure the goods to be delivered safely to the customers. 保证货物安全运到顾客家中. Receiving the goods to be delivered with the delivery form and sign. Keep record
35、 of the the delivery form. 接到货物的同时,收到送货单并签字.整理好送货单. Support the commercial part to transfer goods between warehouse and store. 支持营业部门在外仓和店之间运货. Keep maintenance of the truck and control the maintenance cost 及时维修车辆或及时外送定点维修厂进行维修，严格控制车辆维修费用.,Job description security,21,Job Description Per Position 各岗位
36、工作细则,To ensure the path leading to the RY is accessible. 保证通向收货区的道路畅通. Update receiving yard book register with the following information 登记收货区本: Date 日期 supplier name 供应商名 Transportation company 运输公司 Truck plate number 车牌号 Arriving date 到达时间 Departing date. 出发时间,Truck Guidance - RY outside : 车道班(收货
37、区外):,To be continued,Job description security,22,Job Description Per Position 各岗位工作细则,Communicate frequently with RY to optimize truck access to RY and follow priorities（such as fresh, shortage). 经常与收货区联系,以保持收货区卡车秩序并给予某些卡车优先权(如生鲜类,短缺商品）. Check the truck before closing door : No Carrefour pallets, ba
38、skets, trolleys or other assets/merchandise. 关后门前检查卡车:无家乐福仓板,提篮,推车或其它资产/商品. To manage the cleanliness of the surrounding area. 保证周围场地的清洁.,Truck Guidance - RY outside : 车道班(收货区外):,Job description security,23,Job Description Per Position 各岗位工作细则,Receiving Yard Inside: 收货区内:,Control the goods returning
39、 to suppliers : 检查退给供应商的货物: Check quantity ,item name & specification 检查数量、品名、规格是否与送货单上相符 Sign on return form 确认后在退货单上签字 check whether properly packed and seal with security tape. 检查货物是否包好并用保安部的封箱带封好 To ensure the smooth goods flow in RY 保证收货区货物的正常出入. Be responsible for the truck registration while
40、the truck guidance is absent. 当车道保安不工作时,由二检保安代为负责卡车登记.,To be continued,Job description security,24,Job Description Per Position 各岗位工作细则,Receiving Yard Inside: 收货区内:,Checking the facilities operation in RY (lighting, shuttle roller)检查收货区设施运转(灯,卷帘门)是否正常. Forbid the staff to get in and out via RY cage
41、(except tide up of the Pallets /Basket /cage). 禁止员工通过收货区笼子出入(除非与仓板/提篮/笼子)有关. Forbid the supplier to enter the store area at any time under any circumstance through RY cage. 禁止供应商在任何时候,任何情况下通过收货区进入卖场. Check the garbage collection and weighing. 检查垃圾的收集与称重. Check the garbage whether carrying merchandis
42、e or not 检查垃圾内夹带商品，进入垃圾房,Job description security,25,Job Description Per Position 各岗位工作细则,Double Check Team : 二次检查组:,Double check the quantity delivered and counted by RY. 二次检查收货区清点的交货数量. Count 100% of 10 deliveries by suppliers . 清点10次不同供应商的收货情况. Consign all information on a double checking book re
43、gister 把所有信息登记在二次检查本上 fax order 定单 item with difference 单品的出入 value of difference 金额的出入 value of total delivery 总的送货金额 Control item and quantity 检查单品与数量. Sign document and indicate any difference in the double checking book register. 在文件上签字,并在二次检查登记本上标明差别.,Job description security,26,Job Description
44、 Per Position 各岗位工作细则,Punch Card : 打卡处:,Punch attendance card for employees, verify the conformity between name badge and card. 负责所有员工打卡,并确认名牌、卡相一致方可打卡. Check the staff belongings brought with them，any doubt detain person and goods and inform sales clerk on the spot . 检查员工携带物品，有可疑之处立刻扣留其人和物，并通知领班到场.
45、 Ensure that no fraudulence be incurred regarding card punching. 保证打卡时无欺骗行为. Be in charge of the cleanliness of the around area office area 负责周围场地的清洁及办公区域的安静.,To be continued,Job description security,27,Job Description Per Position 各岗位工作细则,Punch Card : 打卡处:,Keep good personal appearance. 保持个人清洁，讲究仪表
46、、仪容 Badge must be worn. 检查员工戴名牌. Handbag must be locked in the staff lockers. 督促员工手提包必须锁在员工衣柜内. Performing handbag checking of all staff while leaving (including cleaners) and verifying the receipt and good purchased by employees. 检查所有离店员工的提包(包括清洁人员及厂方促销),核对收银员与员工购买的商品是否一致. Check and control the int
47、ernal purchase. 检查并管理内部购买情况.,Job description security,28,Job Description Per Position 各岗位工作细则,Be responsible for the store register where all securities events must be recorded (fires, fights, accidents of staff and customer). Get it signed and hand it over to the next shift. 负责店里的登记本,所有安全事宜均应登记在册(火
48、情,打架及与顾客的纠纷),签字并传给下一班. Be responsible for the key register. All keys should be kept in a unique place with a cabinet. All key movements should be registered according to procedure. 负责钥匙登记,所有钥匙都放在一个箱子的唯一地方,所有钥匙的领用情况都根据程序登记并让领用人签名. Ensure the permanence at reception before the arrival of the reception
49、ist and after the departure of the them. 来访处由保安在上班前,下班后全权负责来访处事宜.,Reception : 来访处:,To be continued,Job description security,29,Job Description Per Position 各岗位工作细则,Enforce the staff hand book : 实施员工手册: Keep good personal appearance. 保持个人外表整洁，谈吐举止衣文明、稳重 Badge must be worn. 检查员工戴名牌 Handbag must be locked in the staff lockers. 督促员工手提包锁进衣柜 Performing handbag checking of all staff while leaving (including cleaners) and verifying the receipt and good purchased by employees. 当员工离店时,检查手提包(包括洗衣店),并核对员工购买商品与收银单是否一致.,Reception : 来访处:,To