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1、BRITISH STANDARD BS EN 15017:2005 Funeral services Requirements The European Standard EN 15017:2005 has the status of a British Standard ICS 03.080.30 ? Licensed Copy: sheffieldun sheffieldun, na, Fri Nov 17 08:01:59 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS EN 15017:2005 This British Standard w
2、as published under the authority of the Standards Policy and Strategy Committee on 22 November 2005 BSI 22 November 2005 ISBN 0 580 46903 4 National foreword This British Standard is the official English language version of EN 15017:2005. The UK participation in its preparation was entrusted to Tech
3、nical Committee FSW/1, Funeral services, which has the responsibility to: A list of organizations represented on this committee can be obtained on request to its secretary. Cross-references The British Standards which implement international or European publications referred to in this document may
4、be found in the BSI Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “Search” facility of the BSI Electronic Catalogue or of British Standards Online. This publication does not purport to include all the necessary provisions of a contract. Users ar
5、e responsible for its correct application. Compliance with a British Standard does not of itself confer immunity from legal obligations. aid enquirers to understand the text; present to the responsible international/European committee any enquiries on the interpretation, or proposals for change, and
6、 keep UK interests informed; monitor related international and European developments and promulgate them in the UK. Summary of pages This document comprises a front cover, an inside front cover, the EN title page, pages 2 to 31 and a back cover. The BSI copyright notice displayed in this document in
7、dicates when the document was last issued. Amendments issued since publication Amd. No. DateComments Licensed Copy: sheffieldun sheffieldun, na, Fri Nov 17 08:01:59 GMT+00:00 2006, Uncontrolled Copy, (c) BSI EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 15017 October 2005 ICS 03.080.30 Englis
8、h Version Funeral Services - Requirements Services de pompes funbres - ExigencesBestattungs-Dienstleistungen - Anforderungen This European Standard was approved by CEN on 29 August 2005. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for givi
9、ng this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the Central Secretariat or to any CEN member. This European Standard exists in three official versi
10、ons (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, C
11、yprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EU
12、ROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG Management Centre: rue de Stassart, 36 B-1050 Brussels 2005 CENAll rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 15017:2005: E Licensed Copy: sheffieldun sheffieldun, na, Fri Nov 17 0
13、8:01:59 GMT+00:00 2006, Uncontrolled Copy, (c) BSI EN 15017:2005 (E) 2 Contents Page Foreword 3 Introduction4 1 Scope.5 2 Terms and definitions.5 3 Requirements8 3.1 Funeral personnel.8 3.2 Complaints handling procedures 8 3.3 Monitoring system8 3.4 Care of the deceased and hygienic measures9 3.5 Re
14、moval/transfer and transport.11 3.6 Funeral home facilities .14 3.7 Funeral.16 3.8 Advisory service .19 3.9 Pre-arrangement of funerals25 Annex A (informative) “Laissez-passer“ for a deceased or cremated remains (Example) .27 Annex B (informative) Code of ethics of the International Cremation Federa
15、tion (ICF)28 Annex C (Informative) A-deviations 29 Licensed Copy: sheffieldun sheffieldun, na, Fri Nov 17 08:01:59 GMT+00:00 2006, Uncontrolled Copy, (c) BSI EN 15017:2005 (E) 3 Foreword This European Standard (EN 15017:2005) has been prepared by Technical Committee CEN/TC BT/TF 139 “Funeral Service
16、s”, the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by April 2006, and conflicting national standards shall be withdrawn at the latest by April 2006. Accordin
17、g to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
18、 Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. Licensed Copy: sheffieldun sheffieldun, na, Fri Nov 17 08:01:59 GMT+00:00 2006, Uncontrolled Copy, (c) BSI EN 15017:2005 (E) 4 Introduction This European Standard: assures qu
19、ality in funeral services including the highest respect for the deceased and bereaved and with respect for local regulations in force; is intended to make funeral-related services and facilities and the underlying pricing principles transparent for the consumer; contains framework recommendations, w
20、hich duly consider the different provisions of national funeral laws and the traditions of ethical, cultural and regional funeral rites as well as hygienic and environmental considerations; lays down corresponding services as well as the information requirements to be fulfilled by the funeral direct
21、or; outlines the profile of vocational qualifications and further educational training of funeral directors and other funeral personnel. This European Standard is based upon the following ethical rules: ethical and professional relationship with client families; sincere respect for all the beliefs a
22、nd customs of the families; right of the person(s) making the funeral arrangements to choose the funeral director and to decide between burial or cremation; right of the families to be informed of the estimated total cost of the funeral; complete confidentiality assured at all times, subject only to
23、 legal requirements; honesty, loyalty and integrity of funeral personnel in the performance of their duties; strict observance of all applicable laws, rules and regulations concerning the profession, both national and international; objective, honest and sensitive publicity; continuous effort to bri
24、ng funeral professional knowledge to a higher level; integrity in the relationship with colleagues, national as well as international. Licensed Copy: sheffieldun sheffieldun, na, Fri Nov 17 08:01:59 GMT+00:00 2006, Uncontrolled Copy, (c) BSI EN 15017:2005 (E) 5 1 Scope This European Standard sets ou
25、t the requirements for the provision of funeral services. This European Standard does not apply to product-related technical requirements. Occupational health and safety requirements are not covered by this European Standard. 2 Terms and definitions For the purposes of this European Standard, the fo
26、llowing terms and definitions apply: 2.1 Bereavement care comprehensive term covering the offer of services intended to help the bereaved cope with the loss in material and psychological terms 2.2 Burial interment of human remains 2.3 Ceremony hall special area for the performance of a mourning cere
27、mony 2.4 Columbarium area where contained ashes can be stored in niches 2.5 Consultation establishment of the wishes of the client, suggestions regarding products and services to be delivered and their costs 2.6 Consultation on the pre-arrangements of funerals elaboration of an individual proposal r
28、egarding the deliveries and services for a future funeral, including its financing 2.7 Cortege procession of people who are walking and/or riding to a funeral 2.8 Cosmetic application superficial corrections, covering, and enhancement of the natural features of the deceased 2.9 Cremation entire proc
29、edure of incineration of the deceased 2.10 Cremation services any services pertaining to the cremation process 2.11 Crematorium building fitted with appliances for the purpose of exclusively burning human remains, including everything incidental or ancillary thereto and with a public area, which all
30、ows a dignified farewell ceremony Licensed Copy: sheffieldun sheffieldun, na, Fri Nov 17 08:01:59 GMT+00:00 2006, Uncontrolled Copy, (c) BSI EN 15017:2005 (E) 6 NOTE The building is often equipped with a viewing room, and possibly with refrigeration facilities. 2.12 Embalming/Thanatopraxy process of
31、 effecting the temporary preservation of the deceased 2.13 Encoffining placing of the deceased in a coffin/casket 2.14 Exhumation Removal of human remains, in whatever form, from the place where they are interred 2.15 Final settlement comparison of the invoiced amount and the amounts received in the
32、 form of death allowances and insurance benefits and calculation of the credit or debit balance 2.16 Funeral director qualified person responsible for carrying out funeral services 2.17 Funeral personnel persons working in funeral services and appropriately trained and skilled to fulfil the general
33、and specific requirements of the tasks concerned 2.18 Gravedigger person who possesses the capacities essential for safely digging and filling in graves and who also may be competent for handling coffins and human remains in the context of exhumation 2.19 Gravedigging manual or mechanical opening, r
34、eopening, preparing and/or closing of a grave, vault or mausoleum, including the memorials and facing structure(s) 2.20 Hygienic material used in the handling of deceased materials, products and instruments which, through their disinfectant and protective effect, counteract a potential health hazard
35、 for persons coming into contact with the deceased NOTE Information on the hygienic material used is communicated to all members of the personnel in a Health and Safety policy. 2.21 Identification room room where the deceased persons identity is checked and confirmed 2.22 (Initial) care of the decea
36、sed measures for short-term laying out at the place of death and preparation for collection 2.23 Invoicing statement of own and third-party products and services with their prices, including value-added tax if applicable, as well as the fees and disbursements to be paid, together with the terms of s
37、ettlement Licensed Copy: sheffieldun sheffieldun, na, Fri Nov 17 08:01:59 GMT+00:00 2006, Uncontrolled Copy, (c) BSI EN 15017:2005 (E) 7 2.24 Mortuary specific place suited for the temporary storage of the deceased 2.25 Obituaries drafting and publication of death notices and mourning letters as wel
38、l as other textual or electronic notices 2.26 Officiant person who performs the funeral tribute 2.27 Pallbearers persons physically able to bear the coffin during ceremonies or funeral operations 2.28 Period of peace minimum length of time allowed to re-use the grave 2.29 Pre-arrangements of funeral
39、s contractual arrangements by which a person determines the detailed organisation of a future funeral 2.30 Preliminary advice on the pre-arrangements of funerals information on the purpose and form of funeral pre-arrangements 2.31 Preliminary information information about the various types of funera
40、ls, the procedures involved and the financing of the funeral 2.32 Preparation of the deceased measures to prepare the deceased as required NOTE This service also includes auxiliary services, such as washing, disinfecting, undressing and dressing. Temporary hygienic treatment (thanatopractic treatmen
41、t, embalming) or conservation measures are not included. 2.33 Preparation room place especially equipped for the preparation and encoffining of the deceased 2.34 Presentation preparation of the coffin and handling of the deceased by persons duly qualified and physically able for this task prior to t
42、he relatives bidding farewell to the deceased 2.35 Qualified person qualified person, as defined by this European Standard, is a person who has the personal aptitude, has received a recognised form of training, and has acquired the necessary vocational experience to carry out funeral services on a c
43、omprehensive basis 2.36 Reburial transfer of human remains from one place of burial to another Licensed Copy: sheffieldun sheffieldun, na, Fri Nov 17 08:01:59 GMT+00:00 2006, Uncontrolled Copy, (c) BSI EN 15017:2005 (E) 8 2.37 Restorative treatment measures to restore the life-like appearance of the
44、 traumatised deceased 2.38 Scattering distribution of cremated remains either manually or mechanically into the ground or over land or sea 2.39 Submission of a quotation statement of products, fees and services and their calculated prices, including value-added tax, if applicable 2.40 Temporary pres
45、ervation treatment measures to inhibit the processes of decomposition 2.41 Transfer/Removal moving of a deceased person from one place to another prior to the funeral 2.42 Transport any national or international movement by road, train, sea or air of a deceased person, excluding cremated remains, wh
46、ich is necessary between the time of death and the time of final disposal 2.43 Urn burial interment of the urn into an earth grave, burial at sea or placing of the urn in a columbarium 2.44 Viewing room suitable room for the bereaved to view the deceased 3 Requirements 3.1 Funeral personnel Manageme
47、nt shall ensure that funeral personnel receive regular training. Funeral personnel shall have the skills and experience to deal with deceased persons and their relatives. One member of the funeral personnel shall be a supervisor. Funeral personnel shall behave in a respectful manner. Funeral personn
48、el shall be properly trained and suitable for the task and shall observe an appropriate dress code. Funeral personnel shall show due respect for the social, religious and cultural beliefs of the deceased and the client. Where possible the training shall lead to a diploma or the experience of the per
49、sonnel shall be approved by a recognised organisation. 3.2 Complaints handling procedures The management and/or the professional organisation shall have a procedure in place for handling complaints from customers. 3.3 Monitoring system A system of monitoring the quality of the services is recommended. Licensed Copy: sheffieldun sheffieldun, na, Fri Nov 17 08:01:59 GMT+00:00 2006, Uncontrolled Copy, (c) BSI EN 15017:2005 (E) 9 3.4 Care of the deceased and hygienic measures 3