《BS-7000-6-2005-(LARGE-PRINT-VERSION).pdf》由会员分享，可在线阅读，更多相关《BS-7000-6-2005-(LARGE-PRINT-VERSION).pdf（96页珍藏版）》请在三一文库上搜索。
1、BRITISH STANDARD BS 7000-6:2005 Incorporating Corrigenda Nos. 1 and 2 Design management systems Part 6: Managing inclusive design Guide ICS 03.100 ? Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 10:25:56 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS 7000-6:200
2、5 This British Standard was published under the authority of the Standards Policy and strategy Committee on 4 February 2005 BSI 18 November 2005 The following BSI references relate to the work on this British Standard: Committee reference MS/4 Draft for comment DC04/3008399 ISBN 0 580 44902 5 Commit
3、tees responsible for this British Standard The preparation of this British Standard was entrusted to Technical Committee MS/4, Design management systems, upon which the following bodies were represented: Association for Project Management Association of Innovation Management Association of MBAs Brit
4、ish Standards Society BSI Consumer Policy Committee Defence Manufacturers Association Department of Trade and Industry (Design Policy and Services) Design Council Engineering Industries Association Federation of Small Businesses Institute of Quality Assurance Institution of Civil Engineers Instituti
5、on of Electrical Engineers Institution of Engineering Designers Institution of Mechanical Engineers Ministry of Defence NAFEMS Royal Institute of British Architects UMIST University of Glasgow University of Surrey Amendments issued since publication Amd. NoDateComments 15661 Corrigendum No. 1 20 May
6、 2005 Correction to Committees responsible 15950 Corrigendum No. 2 18 November 2005 Correction to Figure 2 Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 10:25:56 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS 7000-6:2005 BSI 18 November 2005 i Drafting committe
7、e The drafting committee MS/4/-/10, Inclusive design, comprised of representatives from the following organizations: Association of Greater London Older Women Association of MBAs BSI-CPC Consumer Representation in Standardization Centre of Policy on Ageing Design Council Helen Hamlyn Research Centre
8、, Royal College of Art Royal National Institute for Deaf People Tesco Stores The Chartered Institution of Building Services Engineers University of Cambridge University of Reading BSI committee OC/13/-/2 liaison via the Royal National Institute of the Blind Licensed Copy: London South Bank Universit
9、y, London South Bank University, Fri Dec 08 10:25:56 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS 7000-6:2005 ii BSI 18 November 2005 Contents Page Committees responsibleInside front cover Forewordiii 0 Introduction 1 1Scope 4 2Normative references 4 3Terms and definitions 5 4Managing inclusive des
10、ign at the organization level 10 4.1 General 10 4.2 Responsibility for inclusive and assignment of tasks 10 4.3 Reviews of current operations, facilities, knowledge and achievements 13 4.4 Formulation of inclusive design mission statement, objectives, strategies and plans 15 4.5 Initiating a corpora
11、te campaign to introduce a new orientation towards inclusive design 16 4.6 Communication of inclusive design objectives, strategies and programme 17 4.7 Introducing inclusivity into corporate identity and culture 18 4.8 Corporate infrastructure for managing inclusive design 18 4.9 Inclusive design i
12、n the master design programme 18 4.10 Totality of products, services, processes and facilities 19 4.11 Closeness to markets and success of products 20 4.12 Product development and marketing strategies 21 4.13 Impact of launch on lifetime profitability of product 22 4.14 Promotion, distribution, cust
13、omer support and disposal 23 4.15 Legal aspects of managing inclusive design 23 Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 10:25:56 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS 7000-6:2005 BSI 18 November 2005 iii Page 4.16 Innovative alliances 24 4.17 Inv
14、estment programmes featuring inclusive design 24 4.18 Reviews and control of inclusive design standards, activities and procedures 25 4.19 Evaluation of corporate performance 26 4.20 Summary check list for introducing a professional approach to inclusive design management into an organization 27 5Ma
15、naging inclusive design at the project level 31 5.1 General 31 5.2 Overview of managing inclusive design projects 31 5.3 Primary stages of inclusive design projects 40 5.4 Summary checklist of basics of effective inclusive design management (project level) 61 Annex A The challenge of leading inclusi
16、vity in business 63 Annex B Tools and techniques for managing inclusive design 72 Bibliography 85 Figure 1 Process for adopting a professional approach to inclusive design at the organization level 12 Figure 2 Map of primary design project stages 32 Figure 3 Detail relating to primary stages of incl
17、usive design projects, Stage 1: First awareness and understanding of opportunity 41 Figure 4 Detail relating to primary stages of inclusive design projects, Stage 2: Feasibility/Clarify opportunity and prepare context 43 Figure 5 Detail relating to primary stages of inclusive design projects, Stage
18、3: Design origination Identify/generate options address opportunity 45 Figure 6 Detail relating to primary stages of inclusive design projects, Stage 4: Design origination Develop preferred solution concept(s) 47 Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 1
19、0:25:56 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS 7000-6:2005 iv BSI 18 November 2005 Page Figure 7 Detail relating to primary stages of inclusive design projects, Stage 5: Design development Detail design 48 Figure 8 Detail relating to primary stages of inclusive design projects, Stage 6: Desig
20、n implementation Realize complete product for delivery 50 Figure 9 Detail relating to primary stages of inclusive design projects, Stage 7: Launch product 52 Figure 10 Detail relating to primary stages of inclusive design projects, Stage 8: Sustain product in the market through improvements and upda
21、tes 54 Figure 11 Detail relating to primary stages of inclusive design projects, Stage 9: Create range/develop integrated system of products to extend market reach over lifecycle 56 Figure 12 Detail relating to primary stages of inclusive design projects, Stage 10: Withdraw product from market 58 Fi
22、gure 13 Detail relating to primary stages of inclusive design projects, Stage 11: Lifetime review of project and product experience, and overall inclusive design approach 59 Figure A.1 UK population by age 63 Figure A.2 People with special needs in the UK (approximate % of population) 67 Figure A.3
23、Single and multiple capability loss Prevalence of capabilities (% of UK 65+ population) 68 Figure A.4 Single and multiple capability loss prevalence of capabilities (% of UK 16+ population) 69 Figure A.5 People likely to experience problems using IT as a percentage of UK population 70 Figure B.1 Use
24、r pyramid 81 Figure B.2 Inclusive design cube 82 Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 10:25:56 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS 7000-6:2005 BSI 18 November 2005 v Foreword This Part of BS 7000 has been published under the authority of MS/
25、4. The BS 7000 series of British Standards currently comprises the following parts: Part 1: Guide to managing innovation; Part 2: Guide to managing the design of manufactured products; Part 3: Guide to managing service design; Part 4: Guide to managing design in construction; Part 5: Guide to managi
26、ng obsolescence; Part 6: Managing inclusive design Guide; Part 10: Glossary of terms used in design management. The BS 7000 series of British Standards are relevant to all types of products and services, and to the business processes involved in their creation, fabrication, delivery and sustenance i
27、n the market, right through to final disposal, including the management of obsolescence. They apply to all levels of staff and management in all types of organizations operating in the manufacturing, process, service and construction industries, as well as in the public and not-for-profit sectors. T
28、hose adopting this standard should seek to benefit from all other relevant parts of this series. BS 7000-6 will be supported by a regularly updated list of useful publications, organizations, links and resources relating to inclusive design. The intention is to guide newcomers to relevant literature
29、 and act as an access point to key websites for use at the discretion of readers. This will be hosted by the Design Council at: www.designcouncil.org.uk/inclusivedesign. Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 10:25:56 GMT+00:00 2006, Uncontrolled Copy,
30、(c) BSI BS 7000-6:2005 vi BSI 18 November 2005 In addition, an extended bibliography of related UK, EU and other European standards and more specialist publications will be downloadable in portable document format (pdf). Originally for the joint CEN/CENELEC Working Group CEN/BTWG 113 Safety and usab
31、ility of products by people with special needs, and CENELEC BT/WG 101-5 Usability and safety of electrical products with reference to people with special needs. Users are also advised to consider the desirability of applying the guidance provided by the BS 7000 series of British Standards to fill in
32、 the detail relating to managing design when adopting the BS EN ISO 9000, BS ISO/IEC TR 10000, BS EN ISO 14001 and ISO 19000 series, as well as BS 6079, BS 8300 and BS 8800. Users are invited to submit technical comments, observations and suggestions to the Technical Committee MS/4 Secretary at BSI
33、(see address on back cover). This will assist the Committee when it reviews the standard in due course and considers additional parts to the BS 7000 series. This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. Com
34、pliance with a British Standard does not of itself confer immunity from legal obligations. Summary of pages This document comprises a front cover, an inside front cover, pages ii to vi, pages 1 to 87 and a back cover. The BSI copyright notice displayed in this document indicates when the document wa
35、s last issued. Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 10:25:56 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS 7000-6:2005 BSI 18 November 2005 1 0 Introduction 0.1 General It is increasingly recognized that disability is not a simple consequence of an in
36、dividuals impaired capability, but results from a failure to take proper account of the needs, capabilities and preferences of all potential users when designing products and services. Internationally, significant legislation, regulations and changing attitudes within society have created a framewor
37、k for a more inclusive society. NOTE See definition of “product” 3.14. Organizations that fail to ensure that their products meet the needs of the wider population will be exposed to the possibility of litigation and damage to their reputations. Those adopting a pro-active approach based on a better
38、 understanding of consumer needs and aspirations stand to benefit from an improved quality of products; increased sales and customer satisfaction and loyalty; stronger brand values and enhanced brand recognition; greater profitability and improved returns on investment. Everyone benefits. 0.2 What i
39、s inclusive design? Inclusive design is comprehensive, integrated design which encompasses all aspects of a product used by consumers of diverse age and capability in a wide range of contexts, throughout the products lifecycle from conception to final disposal. Its ultimate goal is to meet the needs
40、 of all such consumers and is based on the principle that appropriate access to information, products and facilities is a fundamental human right. Inclusive design needs to be a key element in an inclusive business strategy. This standard provides a strategic framework and associated processes by wh
41、ich business executives and design practitioners can understand and respond to the needs of diverse users without stigma or limitations. Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 10:25:56 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS 7000-6:2005 2 BSI 18 N
42、ovember 2005 By determining the capability demands of a product on users, it is possible to identify and quantify those who have difficulty with, or cannot use it. Designing products to lessen such demands can attract valuable additional market sectors often excluded by competitors. Indeed, satisfac
43、tion is more likely throughout the customer base when usability is ensured for all in the target market population. The true accessibility of products is determined by the accessibility of their weakest component whether packaging, instructions, interface, after sales service and so on. Concentratin
44、g attention on one component while neglecting others is likely to result in a product that is weak overall. Inclusive design recognizes diversity by addressing the ability and preferences, for example, of people who: have impaired vision and/or hearing (including colour blindness, etc.); are from di
45、fferent cultures (with different languages, values and/or customs); have language and/or speech impairments (resulting in difficulties with reading, comprehension and in expressing oneself); have physical limitations (whether due to temporary or permanent reductions in strength, movement and/or co-o
46、rdination; allergies, sensitivity to electromagnetic radiation, etc.); are of different ages; have varying cognitive abilities; have different dietary requirements for medical reasons or through choice; have different requirements because of their gender. Licensed Copy: London South Bank University,
47、 London South Bank University, Fri Dec 08 10:25:56 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS 7000-6:2005 BSI 18 November 2005 3 0.3 Why inclusive design? The business case for adopting an inclusive approach to design is built around five key drivers and opportunities: 1) A better understanding o
48、f changing consumer needs, lifestyles, expectations and aspirations: to expand the consumer base, extend product lifecycles and develop brand loyalty. 2) A better alignment of an organizations consumer offer with its customers and markets (such as those due to population ageing, new legislation, tec
49、hnological change and the adoption of inclusive design by competitors): to boost turnover, market shares and returns on investment, hence profitability. 3) A distinctive competency that creates competitive advantage: to create effective user-centred designs and better-integrated product ranges through the application of human factors principles. These encourage repeat purchases, guard against dissatisfaction d